Excellent service in the shop. Really knowledgeably manager. Electronic measurement test bed (no pun intended) to see what mattress would be most suited to you. No pressure selling and lots of matt... See more
Company replied
Location
Switch locationUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more
Company replied
Our delivery and assembly from Bensons was excellent. Dominic and James were very friendly and courteous. They were also extremely efficient in the assembly of the bed and headboard and cleared aw... See more
Company replied
Great customer service. Very relaxed approach. Member of staff was very genuine. Not pushy at all which made for a lovely shopping experience.
Company replied
Company details
About Bensons For Beds - Telford737
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom
- 1952216803
4.8
Excellent
375 reviews
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David in the Telford Store was so…
David in the Telford Store was so helpful and knowledgeable about the company and its products he is an expert in his field and a credit to the company
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for taking the time to share your experience, we are thrilled to hear that David provided excellent service at our Telford store. Our team takes pride in offering knowledgeable and expert assistance to all of our customers. We appreciate your kind words and will be sure to pass them along to David. We look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We pride ourselves on providing top-notch service and product knowledge without any pressure to buy. We're glad you had a positive experience with us, Megan at Customer Care
Great service & saff very knowledgeable…
Great service & saff very knowledgeable & good advice on the different mattress & help us lot at picking the right one can't wait for the new mattress now
July 14, 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind review! We are thrilled to hear that you had a great experience with our knowledgeable staff and received helpful advice while selecting your new mattress. We can't wait for you to try out your new mattress and have a great night's sleep, Megan at Customer Care
A Good Experience
The whole experience of choosing and purchasing a new mattress was made easy and pleasant by the knowledge and patience of the store manager David.
Having ascertained the type of mattress that would suit us best and shown us the various options we were then left to make our own decision in our own time.
Thank you.
June 20, 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We are so happy to hear that our store manager, David, was able to make your mattress shopping experience easy and enjoyable. We believe in empowering our customers to make their own decisions and are glad you found the perfect mattress for you. Sweet dreams, Megan at Customer Care
We have not yet been contacted about…
We have not yet been contacted about the discrepancies identified and when replacement s will take place, which I gertis poor customer service.
July 9, 2025
Unprompted review
Reply from Bensons For Beds - Telford737
We regret that you have not been contacted about the issues and replacements. The relevant team will contact you within 72 hours to provide further updates.
Thank you for bringing this to our attention.
Megan at Customer Care.
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We are dedicated to providing exceptional service and we are glad to hear that we were able to assist you. We hope to have the pleasure of seeing you again in the future, Megan at Customer Care
Excellent friendly store staff
June 27, 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind words! Our store staff takes great pride in providing friendly and exceptional service to all of our customers. We appreciate your support and hope to see you again soon!
Take care,
Megan at Customer Care.
Came to bensons for beds last Sunday
Came to bensons for beds last Sunday, mainly looking for a mattress. Every bed mattress are so easily labelled with clear pricing information. The sales lady Kerry was so nice explained in detail everything we wanted to know. Came home with all the information we wanted then ordered what we wanted every step was clear and Kerry went above and beyond making the whole process a breeze. Couldn't have been more happier with the service we received. No hard sell for the more expensive items I would definitely buy again from bensons.
June 28, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our pricing clear and that you received excellent service. We appreciate your positive feedback regarding your experience and are so glad the process was a breeze. We appreciate your recommendation. Take care, Megan at Customer Care
Knowledgeable and friendly staff
Knowledgeable and friendly staff. I have been a customer with Bensons for years. Tried other bed companies and still came back to Bensons. Thank you
May 11, 2025
Reply from Bensons For Beds - Telford737
We appreciate your continued loyalty over the years. It's great to know our knowledgeable staff made your experience a positive one. Thank you for your feedback! Take care, Megan at Customer care
Excellent store service
Kerry was so helpful and engaging, she understood exactly what I wanted and did not rush me in anyway.
She had a very good understanding of all the beds, mattresses, headboards etc. She explained how beds and mattresses had developed since my last purchase from Benson's. I felt very comfortable in making my choices for the guest double bed, mattress and headboard, and because of this I ordered a second single bed, mattress and headboard, for our small room. I am anticipating the same level of professionalism as I received when my last bed was delivered during lockdown.
May 9, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our team member helpful and engaging. It's great to know that they understood your needs and provided you with a comfortable shopping experience. We appreciate your feedback., Take care, Megan at Customer care
Kerry the best
Kerry who looked after us was very knowledgeable and had a sense of humour.
May 10, 2025
Reply from Bensons For Beds - Telford737
Thank you for your review! We are thrilled to hear that Kerry provided you with exceptional service. Our team takes pride in their knowledge and we are glad you were able to enjoy a humorous experience with us. We hope to see you again soon!
The sales assistant wasn't pushy at all…
The sales assistant wasn't pushy at all left us to look around by ourselves
May 3, 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind review! We truly value our customers' shopping experience and aim to provide a comfortable and relaxed environment. We appreciate your feedback and hope to see you again soon.
Sleep well, Team Bensons💜
Very good experience at this store
Very good experience at this store, customer oriented and good choice of beds.
April 30, 2025
Reply from Bensons For Beds - Telford737
Thank you for your kind words! We strive to provide great customer service and a variety of high-quality beds to meet your needs. We're glad you had a positive experience at our store.
Sleep well, Team Bensons💜
Alexis Bedframe and Slumberland Air 6.0 mattress
I visited the Telford store and Kerry was very helpful in enabling me to find a mattress and bedframe to suit my individual needs. I have placed the order which was a very easy process and am awaiting delivery.
April 22, 2025
Reply from Bensons For Beds - Telford737
Thank you for taking the time to leave this wonderful review! We're thrilled to hear that Kerry was able to assist you in finding the perfect mattress and bedframe for your needs. We can't wait for you to receive your order and enjoy a comfortable night's sleep. Thank you for choosing us!
Sleep well,
Team Bensons💜
Reply from Bensons For Beds - Telford737
Thank you for your review! We are thrilled that our team was able to make you feel comfortable. Providing a positive experience for our customers is our top priority. We look forward to serving you again soon.
Sleep well, Team Bensons💜
Mis-sold Mattress from Telford Store
We bought a Staples EcoLatex Refresh Pocket 3000 3 years ago from Bensons Telford store and feel very strongly that we were mis-sold this mattress. We chose this mattress based on the store manager’s recommendation that we needed a hard spring mattress due to our sleeping positions and pressure points, but with the comfort of the in-built topper. We were not told that the 50mm thick topper was allowed to collapse to up to 45mm within three years, leading to both my fiancée and I now suffering poor sleep and back pain. Bensons sent an assessor out to ‘measure’ the settlement, however they would only measure this from side to side not top to bottom which then didn’t take into account the full settlement. There was no account taken for weakening of springs or the bagging up of the fabric in the mattress in the last bit of remaining topper.
We are left with a very expensive, very uncomfortable mattress which has only been slept on regularly for 12 months.
April 14, 2025
Unprompted review
Reply from Bensons For Beds - Telford737
Thank you for bringing this to our attention. We sincerely apologise for any discomfort you have experienced with your mattress. Our team is committed to ensuring customer satisfaction and we would like to work with you to find a solution. Thank you,
Team Bensons
David
David, the store manager was extremely helpful in the purchase of a new mattress. He gave us all the information required to make an informed choice and the right decision without any pressure selling whatsoever.
The mattress arrived on the day and time agreed by two very courteous drivers.
Would recommend this store.
April 6, 2025
Reply from Bensons For Beds - Telford737
Thank you for the wonderful review! Our team strives to provide exceptional service and we are thrilled to hear that David was able to make your mattress buying experience a positive one. Thank you for choosing our store, we truly appreciate your recommendation.
Mattress and base…
Very helpful and listened to what I was looking for. I was looking for a new mattress and bed base but nothing in the shop was quite right for the mattress. I mentioned I had seen one on line David looked it up, read everything and thought it would meet my requirements. It was good to have an expert opinion. Everything sorted out very quickly
March 25, 2025
Reply from Bensons For Beds - Telford737
We're glad you enjoyed your experience and found our assistance helpful in selecting the right mattress and base. We appreciate you sharing your positive feedback; it's great to know we could meet your needs. Take care, Megan at Customer Care
Bought a new mattress from your Telford…
Bought a new mattress from your Telford branch. David was very knowledgeable and helpful.
March 26, 2025
Reply from Bensons For Beds - Telford737
We're glad you found the perfect mattress at our Telford branch. We appreciate your positive feedback regarding the helpful service you received. Take care, Megan at Customer Care
Michael at Benson for Beds was first…
Michael at Benson for Beds was first class salesman very helpful in choosing the right bedframe, mattress and pillows for our move to a new house. I will highly reccommend him to anyone.
March 24, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that you had a first-class experience. It's great to know that our team member was so helpful in choosing the right bedframe, mattress, and pillows for your new house. We appreciate your recommendation, Megan at Customer Care
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