Bensons For Beds - Telford737 Reviews 

384
•
TrustScore 5 out of 5

4.8

Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB

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Rated 5 out of 5 stars

As a elderley couple we decided to purchase our new mattress from BENSON S! DAVID THE SALESMAN WAS EXCELLENT ,HE KNEWVHIS PRODUCTS VERY WELL.OUR DELIVERY DATE WAS EXCELLENT AS WAS THE PRICE.DELIVERY... See more

Company replied

Rated 5 out of 5 stars

Had a mattress and bed frame delivered. Excellent service right from the shop floor to delivery. Would highly recommend Bensons for beds. The workmen had a very difficult delivery but managed to carry... See more

Company replied

Rated 5 out of 5 stars

I had such an excellent experience choosing my new mattress, and I can’t thank Kerry enough for her help. She was incredibly knowledgeable, patient and genuinely interested in helping me find the... See more

Company replied

Rated 5 out of 5 stars

Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Telford737

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom

  • 1952216803

4.8

Excellent

TrustScore 5 out of 5

384 reviews

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4.8

All reviews

(384)

26,907 reviews in the last 12 months

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Rated 5 out of 5 stars

Bensons For Beds are best

David was friendly and not pushy. He had a wealth of knowledge to share. He clearly knew the product he was selling. He wasn't just pushing for a sale like I found in other bed shops that I had been in. He helped me to find the right bed for me. I appreciated his honesty. I will recommend Bensons for Beds to anybody I know who is looking for a new bed.

December 29, 2025
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Reply from Bensons For Beds - Telford737

Thank you for sharing such wonderful feedback! We’re thrilled to hear David provided honest, knowledgeable, and friendly service without any pressure. Helping you find the perfect bed is exactly what we aim for. We’ll make sure David sees your kind words—they’ll mean a lot to him!
Your recommendation means the world to us!
Megan at Customer Care

Rated 5 out of 5 stars

Nothing was too much trouble for the…

Nothing was too much trouble for the staff will shop there again

January 2, 2026
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Reply from Bensons For Beds - Telford737

Thank you for your feedback Mr Beddows! We’re delighted to hear nothing was too much trouble for our team. We look forward to welcoming you back soon,
Megan at Customer Care!

Rated 5 out of 5 stars

The sales lady was helpful

The sales lady was very helpful without being overbearing
She was efficient and the whole experience was easy

December 16, 2025
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Reply from Bensons For Beds - Telford737

Thank you for your feedback ! We’re so glad the experience was easy and that our team provided helpful, efficient service without being overbearing.
Best Wishes,
Megan at Customer Care

Rated 5 out of 5 stars

Great experience

After the item dropped in price later in the day after we purchased it, a quick phonecall to the shop and a refund of the difference given. The delivery team were very good at keeping us up to date with the delivery schedule and were very prompt.

December 6, 2025
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Reply from Bensons For Beds - Telford737

We’re delighted to hear you experienced great service and found our team helpful and friendly! We are pleased that we were able to resolve your query on the pricing. Thank you for sharing your feedback. 💜 Thank you for your positive review Lyanne – Lauryn at Customer Care.

Rated 5 out of 5 stars

Helpful

David was very helpful in our mattress purchase

November 26, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that you found our team member helpful during your mattress purchase. We appreciate your positive feedback!

– Thank you, Jess- Team Bensons

Rated 5 out of 5 stars

Couldn't be happier

The sales man at the shop was very helpful, explained the differences between the mattresses, he was very polite. The delivery came on time, the men (Ian and Paul) took the mattress upstairs, used shoe protectors, they were very helpful, explained how to look after the mattress and that it would be less hard when it had warmed up. We were very satisfied with the whole experience and love the mattress.

November 24, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that the salesperson was helpful and polite! It's great to know that the delivery team was also helpful and took care in your home. We appreciate your feedback and are glad you love the mattress,
Megan at Customer Care

Rated 5 out of 5 stars

Great experience with Benson’s.

Whole experience with Bensons was excellent.

Originally spoke to a lovely lady called Kerry at my local store (Telford) on the phone as I had a few questions, and then saw Kerry again when we went to make the purchase in store. She was really lovely and friendly, and had all the info we needed. There was a really good sale on at the time too so got a great discount.

Delivery was great, arrived on time, the 2 chaps were really friendly and quick.

The bed is really lovely. There was a slight issue putting one of the parts in place as the holes were drilled in not quite the right place but I just about managed to get it in place. Aside from that it looks great, and I love the drawer in the footend, as it’s a great size. The mattress is lovely as well, the right softness while being supportive.

I would be very happy to buy from Benson’s again, and Kerry at Telford is absolutely brilliant.

October 11, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that you had an excellent experience with us Ryan. It's great to know that our team provided you with all the information you needed and that you are pleased with your purchase and delivery.
Come back and visit us anytime!
Megan at Customer Care

Rated 5 out of 5 stars

This company is excellent keeping us…

This company is excellent keeping us informed from order to delivery.

November 14, 2025
Unprompted review
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Reply from Bensons For Beds - Telford737

We're happy to hear that we kept you informed throughout the order and delivery process. Thank you for sharing your positive experience with us,
Megan at Customer Care

Rated 5 out of 5 stars

Excellent customer service!

We were looked after by David, the store manager, in the Telford store. He was really helpful and informative, and helped find the right mattress for us both. We did the mattress assesment in store, and David talked us through how/why certain mattresses work better for different people/sleep positions. No pressure was added to us as he understood we are buying our first home, and are working on a budget! He gave us time to think about it, and explained everything to us. Great shopping experience and excellent service. Looking forward to our new mattress

October 25, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that you found our team member in the Telford store helpful and informative. We appreciate that the mattress assessment and explanations aided your decision while respecting your budget. We hope you enjoy your new mattress and thank you for the positive feedback,
Megan at Bensons for Beds

Rated 5 out of 5 stars

Telford Benson's For Beds

The Telford store manager helped myself and my good lady find ourselves the right mattress for us, and David really knows his craft. Very helpful and listened to our needs and wants and was not one bit pushy salesman tactics at all, took his time with us and let us decide for ourselves once given suitable options to choose from. Top form - satisfied and happy customer, will return. Thank you David

October 26, 2025
Unprompted review
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Reply from Bensons For Beds - Telford737

We're happy to hear that you found the perfect mattress with our team's help! It's great to know that our approach met your needs and wants. Thank you for your kind words; we appreciate your business and look forward to your return.
Megan
Customer Care Team

Rated 5 out of 5 stars

Thank you to Bensons Beds…

From start to finish Bensons beds has been nothing short of brilliant. Thank you so much and the bed itself is so comfortable. Thank you for everything.

October 19, 2025
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Reply from Bensons For Beds - Telford737

We're absolutely delighted to hear that your experience was brilliant from start to finish — and that you're loving your new, comfy bed! That’s exactly what we love to hear. 😊 Thank you for an amazing review Debbie – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Excellent service from Julia

Julia was really knowledgeable & helpful. We really needed some guidance on choosing the right mattress for us. We tried out the test mattress at different levels of firmness - it transpired we needed a firm mattress, but with some “give” in the top layer. Julia guided us to several different mattresses & we were able to select the one which we think & hooe will be perfect for us. We went away to think about our purchase & returned, having decided to purchase a new bed base too! Again, Julia talked us through our options & we found the one which we feel will be right for us. Thank you to Julia for all your help.

October 16, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that you found our team member knowledgeable and helpful in guiding you to the perfect mattress and bed base. It's great to know that the firmness test was beneficial for you. Thank you for sharing your positive experience! – Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Lovely member of staff

October 8, 2025
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Reply from Bensons For Beds - Telford737

Thanks a bunch! We’ve got plenty of lovely folks ready to help—Thank you for choosing us Mrs Blanchard 😊 Megan at Customer Care💖

Rated 5 out of 5 stars

We wanted to buy a king size ottoman…

We wanted to buy a king size ottoman bed for our spare bedroom. It wasn't sale time and being a spare bed didn't want to pay a fortune. We were shown to an ottoman bed with headboard that was half price. It was perfect for our needs and delighted with the price.

October 9, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that you found the perfect king-size ottoman bed with a headboard at half price for your spare bedroom. We're glad it met your needs and budget! Thanks for sharing your positive experience with us, Megan at Customer Care

Rated 5 out of 5 stars

Take your time and decide exactly what you want.

Wanted to buy 2 new mattresses. Very well laid-out display of beds and mattresses in the store and we were able to try and compare the different ones. The assistant, Kerry, helped us with our questions; but no sales pressure. We were able to make a confident decision and the order was drawn up very efficiently and all details were printed off there and then. Great service.

October 4, 2025
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Reply from Bensons For Beds - Telford737

Thank you for your great feedback! We're pleased to hear Kerry provided helpful, pressure-free service and that you had a confident and efficient purchasing experience.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Good value and service

Good value . Great service from store and delivery . Happy with product

June 22, 2025
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Reply from Bensons For Beds - Telford737

We appreciate your review! We're happy you found great value and service and are pleased with the product. Thanks for sharing.
Thank you,
Megan at Customer Care.

Rated 5 out of 5 stars

Whole experience was great

Store manager @ Telford helped us choose our new mattress without any pressure. I actually brought a sofa bed while was there too! Very knowledgeable and very happy we visited the shop! Delivery guys Gary & Kieran were great. Took the mattress and bed settee to the rooms I needed them in. Put the mattress on the bed and removed the plastic. I thought they were going to make my bed at one stage 🤣 fab, polite, informative guys. Keep up the good work chaps. Over all great experience-thank you all for your help.

September 18, 2025
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Reply from Bensons For Beds - Telford737

Huge thanks for your lovely words! Our Telford manager and dream team Gary & Kieran will be over the moon to hear this. We'll work on that bed-making service next! 😉
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

The best night's sleep in ages.

The salesperson took time to show us the range available and encouraged us to try a range of beds.
they then arranged the purchase and the delivery.Now we have tried it , I am having the best night's sleep I have had for some time. Thank you Bensons for Beds.

September 12, 2025
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Reply from Bensons For Beds - Telford737

We're happy to hear that the salesperson helped you find the perfect bed! It's great to know you are having the best night's sleep. Thank you for sharing your experience with us.
Thank you,
Lauryn at Customer Care.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, David and Kerry, who knew their stuff. I was very impressed with the quality and price of the goods I bought.

September 4, 2025
Unprompted review
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Reply from Bensons For Beds - Telford737

We appreciate you noting our helpful staff and the quality and price of your purchase. We're so glad you were impressed with your experience.
Thank you,
Megan at Customer Care

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