Excellent service in the shop. Really knowledgeably manager. Electronic measurement test bed (no pun intended) to see what mattress would be most suited to you. No pressure selling and lots of matt... See more
Company replied
Location
Switch locationUnit 3 Telford Forge Retail Park, Overdale, TF3 4AG Telford, Shropshire, GB
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See what reviewers are saying
Absolutely perfect couldn’t have asked for a nicer welcome. David was exceptionally helpful and very knowledgeable and understanding about my needs. He explained everything to us and worked with us th... See more
Company replied
Our delivery and assembly from Bensons was excellent. Dominic and James were very friendly and courteous. They were also extremely efficient in the assembly of the bed and headboard and cleared aw... See more
Company replied
Great customer service. Very relaxed approach. Member of staff was very genuine. Not pushy at all which made for a lovely shopping experience.
Company replied
Company details
About Bensons For Beds - Telford737
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Telford Forge Retail Park, Overdale, TF3 4AG, Telford, Shropshire, United Kingdom
- 1952216803
4.8
Excellent
375 reviews
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The team were courteous
The team were courteous, efficient and friendly. All packaging was taken away, leaving my room clean and tidy. I was asked were I wanted my items placed post assembly. An extra item was unpacked for me that I was expecting to do myself. The team removed their shoes on entering my property without being asked.
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We're happy to hear that the team was courteous, efficient, and friendly! We appreciate that they ensured your room was clean and tidy, and that they were respectful of your space. Thank you for your positive feedback!
Stewart - Team Bensons
The sales man was extremely…
The sales man was extremely professional and was very helpful with choosing the right mattress.the team that delivered the mattress were very friendly and professional.they even took their shoes off by the door.😊
January 23, 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We're happy to hear that the salesperson was professional and helpful in choosing the right mattress. It's great to know our delivery team was friendly and respectful. We appreciate you sharing!
Stewart - Bensons Team
We had excellent advice in store and…
We had excellent advice in store and were able to buy exactly what we wanted. The delivery men were on time and very helpful.
February 8, 2026
Reply from Bensons For Beds - Telford737
We appreciate you sharing your feedback! We're so happy to hear that you received excellent advice in store and were able to buy exactly what you wanted. It's great the delivery team was on time and very helpful.
- Jessica at Team Bensons
Very positive
Very positive. Good advice from Dave at Telford store without any pressure selling. Only bought bed online due to discounts available. Thanks J & M
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We're happy to hear that you had a positive experience in our Telford store. We appreciate your feedback regarding the helpful advice you received and your online purchase. Thanks!
Reply from Bensons For Beds - Telford737
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Reply from Bensons For Beds - Telford737
We appreciate your positive review of our service and product! We are so glad you had a good experience with us.
I highly recommend
I Got a call from the delivery guys 30mins from my house, very polite guys when they turned up.
They quickly got to work putting my bed together which I am very pleased with it.
Only criticism is that mud was left in my carpet which I had to clean up. Hence the four stars.
February 6, 2026
Reply from Bensons For Beds - Telford737
Thanks for your great review Warren! We’re so pleased to hear the delivery team kept you updated, arrived politely and got your bed built quickly. Sorry to hear about the mud left on the carpet — we’ll make sure this feedback is passed on so we can improve. Delighted you’re happy with your new bed,
Megan at Customer Care
Amazing Customer Service
The purchasing experience at Bensons in Telford was fantastic. Dave was brilliant in explaining the science of sleep, helping us find the right type of mattress for us and being incredibly patient with all of our silly Q's. There was no pressure selling, or hovering around as we browsed just brilliant customer service.
Thank you.
January 26, 2026
Reply from Bensons For Beds - Telford737
We're happy to hear that you had a fantastic purchasing experience! It's great to know that our team member was brilliant in explaining the science of sleep and patient with your questions. We appreciate your positive feedback regarding the customer service you received. Thank you,
Megan at Customer Care
Very helpful sales no lady
Very helpful sales no lady, let us browse around , she wasn’t pushy but helped us with any information that we needed, she seemed knowledgeable about the product.
January 25, 2026
Reply from Bensons For Beds - Telford737
We're happy to hear that our sales team was helpful and knowledgeable, providing the information you needed without being pushy. Thank you for your positive feedback!
Very pleasing experience from order to delivery.
Extremely helpful at the store (Telford), great communication after order placed. Delivered as advised, with an excellent delivery and collection service.
January 22, 2026
Reply from Bensons For Beds - Telford737
We're happy to hear that our store was extremely helpful and that you experienced great communication after placing your order. We're glad you were delivered as advised!
Professional Store And Delivery Team
Great communication with store (David) and delivery team (Gary & Kieren)
Store and delivery team very knowledgeable, professional, respectful and competent.
Would certainly recommend Benson For Beds in Telford.
January 19, 2026
Reply from Bensons For Beds - Telford737
We appreciate you sharing your positive experience with our store and delivery team! We're glad to hear that they were knowledgeable, professional, respectful, and competent.
Very efficient staff no hard sell…
Very efficient staff no hard sell delivery on time overall excellent service.
January 17, 2026
Reply from Bensons For Beds - Telford737
We're so glad our staff was efficient, the delivery was on time, and there was no hard sell. Thank you for the excellent service feedback!
Superb delivery service
Superb delivery service. The guys were beyond superb!
Called 40 mins prior to delivery, they were friendly yet professional really nice men.
They removed their shoes without me asking, took mattress up to my room, I expected the usual ‘we just leave deliveries in your hall love!’ As that’s what I’ve come to expect (sadly) I cannot praise them highly enough ⭐️⭐️⭐️⭐️⭐️
January 8, 2026
Unprompted review
Reply from Bensons For Beds - Telford737
We’re thrilled to hear our delivery team provided such outstanding service, keeping you informed and going above and beyond to ensure everything was handled with care and professionalism. Thank you for your kind words and positive review – Lauryn at Customer Care 💜
Bensons For Beds are best
David was friendly and not pushy. He had a wealth of knowledge to share. He clearly knew the product he was selling. He wasn't just pushing for a sale like I found in other bed shops that I had been in. He helped me to find the right bed for me. I appreciated his honesty. I will recommend Bensons for Beds to anybody I know who is looking for a new bed.
December 29, 2025
Reply from Bensons For Beds - Telford737
Thank you for sharing such wonderful feedback! We’re thrilled to hear David provided honest, knowledgeable, and friendly service without any pressure. Helping you find the perfect bed is exactly what we aim for. We’ll make sure David sees your kind words—they’ll mean a lot to him!
Your recommendation means the world to us!
Megan at Customer Care
Nothing was too much trouble for the…
Nothing was too much trouble for the staff will shop there again
January 2, 2026
Reply from Bensons For Beds - Telford737
Thank you for your feedback Mr Beddows! We’re delighted to hear nothing was too much trouble for our team. We look forward to welcoming you back soon,
Megan at Customer Care!
The sales lady was helpful
The sales lady was very helpful without being overbearing
She was efficient and the whole experience was easy
December 16, 2025
Reply from Bensons For Beds - Telford737
Thank you for your feedback ! We’re so glad the experience was easy and that our team provided helpful, efficient service without being overbearing.
Best Wishes,
Megan at Customer Care
Great experience
After the item dropped in price later in the day after we purchased it, a quick phonecall to the shop and a refund of the difference given. The delivery team were very good at keeping us up to date with the delivery schedule and were very prompt.
December 6, 2025
Reply from Bensons For Beds - Telford737
We’re delighted to hear you experienced great service and found our team helpful and friendly! We are pleased that we were able to resolve your query on the pricing. Thank you for sharing your feedback. 💜 Thank you for your positive review Lyanne – Lauryn at Customer Care.
Reply from Bensons For Beds - Telford737
We're happy to hear that you found our team member helpful during your mattress purchase. We appreciate your positive feedback!
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Telford737
Thank you for your kind review.
– Thank you, Jess- Team Bensons
Couldn't be happier
The sales man at the shop was very helpful, explained the differences between the mattresses, he was very polite. The delivery came on time, the men (Ian and Paul) took the mattress upstairs, used shoe protectors, they were very helpful, explained how to look after the mattress and that it would be less hard when it had warmed up. We were very satisfied with the whole experience and love the mattress.
November 24, 2025
Reply from Bensons For Beds - Telford737
We're happy to hear that the salesperson was helpful and polite! It's great to know that the delivery team was also helpful and took care in your home. We appreciate your feedback and are glad you love the mattress,
Megan at Customer Care
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