From start to finish, our experience with Bensons for Beds has been first rate. We bought a mattress, which was delivered quickly and efficiently. I was informed of delivery time several times to ensu... See more
Company replied
Location
Switch locationRiviera Way, TQ2 7AP Torquay, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have recently purchased 2 beds from you and both were delivered. The guys were so friendly and very careful taking the beds to the rooms we wanted them. Definitely recommend and will use again.
Company replied
Ordered a power ottoman bed with delivery, installation and removal of old items arranged. Kept upto date by email and, on the day of delivery bed duly arrived after a difficult journey trying to get... See more
Company replied
We visited Torquay, just before Christmas, but life got in the way and we didn't get the bed we wanted. We returned in May, George remebered us and sorted us out the the most perfect Tempur mattress... See more
Company replied
Company details
About Bensons For Beds - Torquay Riviera Way
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Riviera Way, TQ2 7AP, Torquay, Devon, United Kingdom
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have not received the Bed and you are…
Have not received the Bed and you are asking me to review now ?.
August 14, 2026
George was helpful and patience gave us…
George was helpful and patience gave us his advice and let me make the decisions. There was no rush. He gave good advice all road.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We have recently purchased 2 beds from…
We have recently purchased 2 beds from you and both were delivered. The guys were so friendly and very careful taking the beds to the rooms we wanted them. Definitely recommend and will use again.
August 10, 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased to hear you had such a positive experience with your recent bed purchases and that our delivery team was friendly and careful. We truly appreciate your recommendation and look forward to serving you again!
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent experience
Excellent choice in store, helpful staff, quick availability and a super delivery experience. Would recommend to anyone.
August 5, 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you so much for your kind words! We strive to provide friendly and professional service and we are happy to hear that our advice was helpful to you. We appreciate your support and hope to assist you again in the future.
Reply from Bensons For Beds - Torquay Riviera Way
Thank you so much for the kind words! Our team strives to provide top-notch service to all of our customers. We are thrilled to hear that our staff was able to assist you with their expertise. Thanks for choosing our business!
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased to hear you found our in-store service helpful and our staff warm, clear, and friendly. Thank you for sharing your positive feedback!
Team Bensons
From start to finish
From start to finish, our experience with Bensons for Beds has been first rate. We bought a mattress, which was delivered quickly and efficiently. I was informed of delivery time several times to ensure a shorter waiting time and the guys that delivered were friendly and professional. Will definitely be recommending them. There are a lot of companies who would do well to look at their level of service and efficiency.
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased to hear about your first-rate experience with us! It's wonderful that your mattress was delivered quickly and efficiently, and that our delivery team was friendly and professional. We truly appreciate your recommendation!
Team Bensons
Reply from Bensons For Beds - Torquay Riviera Way
We are so pleased to hear you had such a positive experience with both our in-store and delivery service. Thank you for your wonderful feedback!
Team Bensons
Friendly advice in-store updates on…
Friendly advice in-store updates on delivery and time slots were 2 hour window plus a call from the driver on the morning. I felt like I was getting customer service 100% recommend 😁👍
July 22, 2026
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your wonderful review! We're delighted to hear that you received friendly, helpful advice in store and felt well informed throughout the delivery process. It's great to know that the delivery updates and driver's call helped make everything smooth and stress-free.
Thank you for your recommendation and for choosing us. We hope you enjoy your new purchase!😊
Fast efficient and on time
July 25, 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your review! We're delighted to hear that you found our service fast, efficient, and on time. Providing a smooth and reliable experience for our customers is always our goal, so it's great to know we delivered on that for you.
We really appreciate your feedback and thank you for choosing us. Enjoy your new purchase! 😊
Good staff
Very nice chap who served me. He was very efficient. Answered any questions I had.
July 22, 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased to hear that our team member was very efficient and answered all your questions. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Salesman was excellent
Salesman was excellent. We are both 79 and I have Spinal Stenosis and a bit deaf. Took his time to ensure we got the right bed. Excellent service
July 15, 2026
Reply from Bensons For Beds - Torquay Riviera Way
We are so pleased to hear that our salesperson took the time to ensure you found the perfect bed. It's wonderful to know you received excellent service.
Team Bensons
Delivery team was very friendly and…
Delivery team was very friendly and help carry on my bed up to my bedroom.
July 11, 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased to hear that our delivery team was friendly and helpful in carrying your bed to your bedroom! Thank you for your kind feedback.
Positive experience
From the time I ordered to when the bed was delivered I was kept updated on a regular basis. I would definitely recommend.
July 6, 2026
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased you were kept updated regularly from the time you ordered until your bed was delivered. Thank you for your recommendation!
Excellent service
Excellent service and extremely helpful and courteous installation team. Well done
June 22, 2026
Unprompted review
Reply from Bensons For Beds - Torquay Riviera Way
We're glad to hear you had an excellent experience with our team. Thank you for your kind words.
Team Bensons
Friendly sales person ,no pressure
Friendly sales person ,no pressure. Good information on delivery. Delivery people pleasant.
June 7, 2026
Reply from Bensons For Beds - Torquay Riviera Way
Thank you for your kind words. We are so pleased to hear you had a great experience.
Team Bensons.
Great experience
Knowledgeable shop staff. Understood our needs. Quick delivery date. 2 hour window. Great tracking app. Polite delivery drivers. Very pleased
May 29, 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased our team understood your needs, and you appreciated the quick delivery and tracking. Thank you for your kind feedback.
Team Bensons
Great price and service
Great price, service in showroom and delivery service excellent.
June 7, 2026
Reply from Bensons For Beds - Torquay Riviera Way
We're so pleased you found great value and excellent service in our showroom and with delivery!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.