The woman in the shop was so knowledgeable. If it wasn’t for her then we wouldn’t have ended up with this mattress. It’s probably double what I thought I would spend but when you consider how long yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heather was very helpful in store giving information about each mattress. Excellent variety of mattresses and beds to view and try. Mattress is due to be delivered next week. Overall a very go... See more
Company replied
We purchased the bed from the Birkenshaw store, Uddingston. We were helped by Linda. She listened to what we needed as the bed was for our son with additional needs. She gave us options and didn't pre... See more
Company replied
Absolutely fantastic service from start to finish. Nothing was a problem instore at Uddingston. Mattress bought was perfect for my son and he is loving it. Delivery was smooth and delived to my room o... See more
Company replied
Company details
About Bensons For Beds - Uddingston650
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
8 Rannoch Road, Birkenshaw, G71 5PR, Uddingston, Glasgow, United Kingdom
- 1698801979
4.7
Excellent
477 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is great people are…
Customer service is great people are always helpful there and the product is really good in looking
March 19, 2026
Reply from Bensons For Beds - Uddingston650
Thanks for the lovely review Mr Rasool! So glad you always find our team helpful — and thrilled to hear you’re loving the look of your new product too!
We're always here if you need anything else,
Megan at Customer Care🌟
The delivery men were very helpful…
The delivery men were very helpful pleasant could not have been any better they phoned to let us know what time they would arrive 10 out 10
March 22, 2026
Reply from Bensons For Beds - Uddingston650
Thank you so much for your lovely feedback! 😊
We’re thrilled to hear the delivery team were helpful, pleasant, and couldn’t have been any better. It’s great to know they also called ahead to give you an accurate arrival time — true 10 out of 10 service! 🚚✨
We’re so glad your experience was this positive. Thanks again for choosing us,
Megan at Customer Care
Delivery changed which ment taking more…
Delivery changed which ment taking more time of work. The day before delivery got a phone call to say all items will not be delivered on time which ment taking more time of work.
Told the Benson for beds person on the phone that this was disappointing as this was the 3rd time and this ment taking more time of work for the rest of delivery I got a very rushed apology. No compensation for more time taken of work. I will not be using Bensons for beds again after spending a lot of money this is no way to treat customers
March 11, 2026
Unprompted review
Reply from Bensons For Beds - Uddingston650
Thank you for your feedback Kirsty. I’m really sorry your delivery was changed multiple times, causing you to take additional time off work. We understand how frustrating this is, especially after a third change, and I apologise that the response you received felt rushed. We will feed this back internally to improve our communication and delivery processes moving forward,
Megan at Customer Care
Friendly and helpful staff
March 19, 2026
Reply from Bensons For Beds - Uddingston650
Thank you so much! ⭐
Great to hear our team were friendly and helpful — just how we hope every visit feels!
Sleep well,
Megan at Customer Care💜
£2000 TV bed doesn't work, terrible customer service
Ordered TV bed in September on 12 weeks delivery, it came in March. Ok fair enough, got 100 quid back because of the delay.
The TV up and down bit doesn't work right out the box, the whole reason for buying it. Bensons customer service are useless, tell you to follow the instructions then pass you to the manufacturer customer service. They told me to change the brand new batteries in the remote for more brand new batteries (never helped) and are now ghosting me. Call bensons back and get the same referal to the manufacturer!! 2 grand bed doesn't work and terrible customer service. Going to end up down the legal route here unfortunately.
Edit: the manufacturer has been in touch again and is sending out a new remote control.
They sent an amp, not a remote control, didn't make any difference, still doesn't work. More time wasted. Trying to get in touch with them, again.
March 11, 2026
Unprompted review
Reply from Bensons For Beds - Uddingston650
We're sorry to hear about the issues with your TV bed and the delay. We appreciate you bringing this to our attention. We'll investigate the matter with the manufacturer. Before we can, please provide the requested order details via this review so we can contact you directly. We value your feedback,
Megan at Customer Care
mattress renewal
Really easy for staff when you are buying the most expensive item in the shop !!!
March 3, 2026
Reply from Bensons For Beds - Uddingston650
Thank you for your feedback. I’m sorry to hear it felt that way — we aim to offer the same level of support to every customer, no matter what they’re buying. I appreciate you letting us know,
Megan at Customer Care
First class experience
First class experience. Bought furnitue about 2years ago for bedroom. Decided to go back for furniture for 2nd bedroom. This was all bought from your Uddingston store. Staff all very helpful.
February 7, 2026
Reply from Bensons For Beds - Uddingston650
Margaret Anderson,
We're glad you enjoyed your experience at our Uddingston store and found our staff helpful. Thank you for your continued patronage and for sharing your positive feedback with us.
Team Bensons
From I purchased my item in till it got…
From I purchased my item in till it got delivered, kept in touch all through, delivery guys we're great
March 1, 2026
Reply from Bensons For Beds - Uddingston650
Debbie Moffat,
We appreciate your positive feedback! We're so happy to hear you were kept informed from purchase to delivery, and that our delivery team were great.
Team Bensons
First class service both in the store…
First class service both in the store and the delivery men would recommend Bensons to friends and family
February 19, 2026
Reply from Bensons For Beds - Uddingston650
Thank you for the fantastic review Mr Anderson! We're so glad you had first‑class service from the store to the delivery team. We really appreciate the recommendation,
Megan at Customer Care
Great choice of various quality.
Great choice of various quality
Very nice professional staff, Maureen was very knowledgeable and couldn't be anymore helpful.
February 19, 2026
Reply from Bensons For Beds - Uddingston650
Thank you so much for your lovely feedback Allan! We’re delighted you enjoyed the range of quality and found our team helpful. Maureen will be over the moon to hear your kind words,
Megan at Customer Care
Friendly staff
Friendly staff. delivered on date and time promised.
Guys did a great job building the bed. Took all rubbish away.
February 21, 2026
Reply from Bensons For Beds - Uddingston650
Thank you so much for your lovely feedback Angela! We’re really pleased the team were friendly, on time, and got everything built just right — and even cleared away the rubbish. We truly appreciate your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Uddingston650
We love to hear it! So glad our service hit the mark for you! Thank you for your positive review – Lauryn at Customer Care 💜
GOOD OVERALL EXPERIENCE
Good shop experience.
Friendly staff.
Updated frequently on the status of my order.
Delivered on day & time stated.
Delivery men courteous & polite.
February 2, 2026
Reply from Bensons For Beds - Uddingston650
We appreciate your positive feedback. We're happy to hear that you had a good shop experience and that our staff were friendly. It's great to know you were updated on your order status and that the delivery men were courteous. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent from start to finish
Excellent from start to finish. Linda in the Birkenshaw store was brilliant to deal with and the quality of product and on time delivery as well as keeping me informed on the timescales was brilliant. First class from Bensons, thank you.
February 16, 2026
Unprompted review
Reply from Bensons For Beds - Uddingston650
We're happy to hear that you had an excellent experience from start to finish. It's great to know that you were impressed with the quality of our product, on-time delivery, and communication. Thank you for your positive feedback.
The whole experience was easy and…
The whole experience was easy and pleasant.
We were only making an enquiry and there was no pressure to buy. The saleswoman was excellent. We decided to purchase a new bed, ordering to arranging delivery was hassle free. I would highly recommend Benson for Beds.
February 15, 2026
Reply from Bensons For Beds - Uddingston650
We're happy to hear that your experience was easy and pleasant. It's great to know there was no pressure to buy and that you found ordering and arranging delivery hassle-free. We appreciate your recommendation.
Staff were very helpful and patient
Staff were very helpful and patient. Easy to set-up the 0% finance. Good communication throughout about delivery.
February 15, 2026
Reply from Bensons For Beds - Uddingston650
We appreciate you sharing your feedback! We're so glad to hear that our staff were helpful and patient, and that you found the finance easy to set up.
Stewart - Bensons Team
All staff put us at ease
The sales staff were lovely and personable and the delivery staff were really nice as well. I never felt spoken down to or that I was a hassle in anyway shape or form, great experience all round
February 10, 2026
Unprompted review
Reply from Bensons For Beds - Uddingston650
We're happy to hear that our sales and delivery teams were personable and made you feel comfortable. We appreciate your positive feedback on your great experience!
Stewart - Bensons Team
Reply from Bensons For Beds - Uddingston650
We're so happy to hear you enjoyed our great beds and service again! Thank you for your continued positive feedback; it means a lot to us.
Megan at Customer Care
Easy buy
From buying the new mattress to it being delivered was seamless. We already knew what mattress we wanted we only needed to try it out to confirm if it was the correct one for our needs
January 10, 2026
Reply from Bensons For Beds - Uddingston650
We're happy to hear that the process of buying and receiving your new mattress was seamless! Thank you for trying the mattress in our store to ensure it met your needs.
Great staff ( linda ) good knowledge of…
Great staff ( linda ) good knowledge of what we were looking for
February 4, 2026
Reply from Bensons For Beds - Uddingston650
We appreciate your feedback! We're happy to hear that our staff's knowledge met your expectations during your visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.