Bensons For Beds - Uddingston650 Reviews 

Staff not very nice

We paid a lot of money to get a new mattress for our super king bed. When they attempted delivery (with a 3 man crew), they said it wouldn’t fit up our stairs and refused to deliver it despite us agreeing to sign the waiver for any damage it may cause. They took it away and I attempted to get a refund. I was then told it would cost me 20% of the order value (over £300) to do so. I then said just to drop it back and I would get my husband to lift it upstairs (which he did, with the help of my brother). I’m absolutely appalled by the customer service and this shocking t&c of having to pay 20% when they can’t fulfil their obligations to deliver. They somehow managed to take the previous mattress away with absolutely no problem. We live in a 5 bed house and have a typical staircase. Would not recommend to anyone

Great service and a great mattress a an excellent price.

Brilliant customer experience, from ordering the bed in-store (with Linda), to be kept up to date re. delivery and then the delivery men calling me on day of delivery and taking the new bed and mattress upstairs to the bedroom. End to end service was superb !

Kept in touch throughout the delivery process.

Very knowledgeable staff & not pushy in anyway.
Linda who looked after us was patient & explained everything very clearly.

Very helpful staff in the birkenshaw store. Delivery came on time with great communication throughout

Excellent service at the store and the delivery guys couldn’t have been more professional and helpful with getting the new mattress up a very awkward staircase.
Thanks again lads .

My mum (has dementia) ordered a bed on 4/1/26, regretted it the day after but thought she didn't have any rights so said nothing, after speaking with her on the 12th she wanted to cancel. I contacted HQ, explained the situation and they agreed that a cancellation and full refund should take place but said to speak to the manager of the store where the order was placed. Spoke with the assistant manager who is trying to impose a 20% cancellation fee as 'the bed will be cut and fabricated'. I am in the process of looking at the consumer act to get a full refund for my mum. (she has been waking up during the night upset that she's spent close on 3K on a bed). The service has been accusatory, when the sales person has no experience of how Alzheimers sufferers feel and make decisions. Support could be better but I feel I have a bit of a fight to get the refund as it's 1 day beyond what Bensons for Beds state in their terms. It would have been a better experience if the Uddingston store took the view of HQ and agreed fully. I'm happy to take legal advice to pursue.

From sales to delivery all aspects were extremely satisfactory

From the initial discussion with the sales person to the delivery and installation this has been a most excellent process. Communication was extensive and it was so easy to change the proposed delivery date to a more suitable one. The app to track the driver location on the day was an unexpected bonus. The installers could not have done more for us and I would use Bensons again.

The sales staff were helpful without being pushy or overbearing and gave us the information we needed to make our selection. The communication from the company was excellent so we knew exactly when our delivery would be and it was right on time. The delivery staff were polite and respectful - it was a pleasure to deal with them - and they did their job without any fuss or bother. I have recommended this company to friends.

Warm friendly staff. Attentive and knowledgeable.

Great selection of beds and mattresses to choose from. Friendly, helpful, knowledgeable staff who left us to browse at our own leisure and were on hand to help with any queries we had.

Great friendly, knowledgeable staff. Great price for our purchase.

Went in on Sunday 28th to buy a new mattress.
Everything was very easy from trying out mattresses to purchasing it from Sandra(I think her name was)
Would recommend

We were served by Sandra at the Uddingston shop. She helped us work our way through what we were looking for and how check prices etc, with or without headboard, end board, ottoman or drawers. Sandra was very knowledgeable, friendly an helpful. All the staff were friendly but we waited for Sandra as we had spoken to her before.

From showroom to delivery we were treated in a very good way.

Staff very attentive couldn’t do enough for us, spoke us through everything from start to finish of our purchasing journey, would definitely recommend.

Maureen that assisted us was fantastic, very helpful and knowledgeable about a wide range of products letting us make a informed choice