Store was well set out with good range of products. Member of staff was very helpful in finding out our needs and setting out options showing us a few examples then leaving us alone to try various opt... See more
Location
Switch locationUnit 3 Within Carpet Barn, Bourne Retail Park, SP1 2QQ Hatches Lane, Wiltshire, GB
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Darrell was really professional, knowledgeable and helpful.we had a few different ideas of what we wanted with a lot of uncertainty as to which would suit us best (larger bed, firmness of matress etc)... See more
Company replied
Jack at the Salisbury store was a star! Spoken to him a couple of times before making a final decision. He was knowledgeable and very helpful, not pushy at all to get the sale there and then but gave... See more
Great service from Denise in the Salisbury store whilst we were choosing a mattress. She was very informative and helpful throughout the process. Thank you.
Company details
About Bensons For Beds - Wiltshire746
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Within Carpet Barn, Bourne Retail Park, SP1 2QQ, Hatches Lane, Wiltshire, United Kingdom
- 1722329865
4.4
Excellent
22 reviews
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Delivery was a joke
Our in store experience in the Salisbury UK branch was brilliant,
We purchased a Super King bed frame and mattress as our Christmas present to ourselves.
Following this, myself and my partner feel that we were deeply let down.
Firstly we didn’t receive the initial finance application email as advised in store, two weeks later we had to chase them. The finance team then had taken our details down incorrectly and informed us that our finance was rejected. We asked them to try again as both myself and partner have good credit but the rep advised us not to do so as it could impact upon our future credit history. After 5 minutes of convincing them to try again it was successful.
Our delivery date was then confirmed to be the same as we were told whilst in store which was before Christmas and we were happy with this even though there had been a bump in the road.
Delivery day comes around, I had taken the day off of work to ensure I was at home… late afternoon comes around and we were then told that only our bed frame would be arriving. No explanation. So, We called the centre and the rep was unable to advise where our mattress was or what had gone wrong.
A day later we get an email to say the mattress will be arriving on the 4th of January. The day we both return to work.
Great!
Honestly wish I’d listened to my partner when I convinced him to leave the Dreams store.
December 21, 2022
Unprompted review
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