Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... See more
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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See what reviewers are saying
The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup... See more
Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted. He also made the buying process very straightforward, sharing the many opt... See more
From entering the store to the instalation and removal of our old product everything went so well. I can recommend Bensons for Beds with confidence. The staff were polite and efficient. The prod... See more
Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
605 reviews
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Purchase precess through to delivery
Purchase precess through to delivery, building & placing my bed was great with all staff members.
October 1, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We're happy that your purchase, delivery, construction, and placement experience was great with our staff. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Worcester722
Thank you so much! We’re thrilled you loved the bed—and we totally agree, great communication makes everything better. Sweet dreams guaranteed! Megan at Customer Care✨
Wide range of mattresses to look at in…
Wide range of mattresses to look at in store. Helpful staff.
September 24, 2025
Reply from Bensons For Beds - Worcester722
Thanks so much! It’s great to hear you liked our range of mattresses and that our team was able to assist you. Hope to see you again soon! Take care,
Megan at Customer Care💜
Staff very helpful but expensive…
Staff very helpful but expensive delivery charge No options to just have delivered to door for cheaper delivery charge. Other furniture companies offer this option.
September 26, 2025
Reply from Bensons For Beds - Worcester722
We appreciate your feedback and are happy our staff was helpful. We appreciate your feedback and we'll review our delivery options, as we want to provide affordable choices for everyone.
Thank you,
Lauryn at Customer Care
Double bed purchase
From start to finish , buying the bed was fabulous & lady in shop went through all the details … delivery was excellent, the guys were very courteous & respectful of my property… excellent service all round !
September 22, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We're happy to hear that buying the bed and the delivery service were fabulous experiences! It's great to know that the staff were courteous and respectful. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Good product
we found the people in the shop were really friendly and helpful, delivered when stated it would be, delivery guys were polite friendly and professional
September 18, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We appreciate your feedback! We're happy to hear that you found our team friendly and helpful, and that the delivery was on time with a polite and professional team.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Worcester722
We are happy to hear that you feel this way. Thank you for your positive feedback; we appreciate it greatly.
Thank you,
Lauryn at Customer Care.
Excellent service in our local Benson's…
Excellent service in our local Benson's store to find the bed we wanted. Advice on payment options . Delivery very smooth. Had bed put together for us on delivery. All packaging removed. A great bed at a good price.
February 22, 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that you received excellent service in our store and found the perfect bed! We're glad the payment advice and delivery went smoothly, with assembly and packaging removal. Thank you for the positive feedback!
Best Wishes,
Megan at Customer Care
Made feel at ease very helpful showed…
Made feel at ease very helpful showed all different mattresses
September 7, 2025
Reply from Bensons For Beds - Worcester722
We're glad you felt at ease and found our help valuable while exploring the mattress selection. Thank you for your positive feedback, Megan at Customer Care
Great service
Great service. The sales assistant took great care to ensure that all I need for Matt before recommending several beds for us to try. As this was a bed for my children, she treated them really well without being patronising. Really great service and would recommend.
September 1, 2025
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your positive experience. It's great to hear that our sales assistant provided attentive service and treated your children respectfully while helping you find the perfect bed. We value your recommendation, Megan at Customer Care
A Personal and Professional Service
We were given time and personal attention by Gary (Worcester store) with just the right amount of information and help in choosing a new bed. Gary was, by his own admission, relatively new to the company but he was nevertheless very knowledgeable and assured. He allowed us time on our own to choose but was available to offer advice when needed.
August 30, 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that you received personal attention and helpful information while choosing your new bed. We appreciate you acknowledging the team member's knowledge and support. Thank you for your positive feedback, Megan at Customer Care
Neil was really great with providing us…
Neil was really great with providing us with information regarding the mattress and pillows, we tried quite a few out, very happy with the customer service we received! Very friendly and great sense of humour! Thanks again for making us have a lovely day. One very happy customer :)
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We're happy to hear that you had a great experience and that the information about our mattresses and pillows was helpful. We appreciate your positive feedback on the friendly and humorous customer service you received. We appreciate you, Megan at Customer Care
Friendly staff
Friendly staff. Wasn't too pushy. Allowed us to look round without being pestered. Very knowledgeable. Made me feel at ease.
September 4, 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that you felt comfortable during your visit. It's great to know our team's knowledge and approach made you feel at ease. Thank you for your feedback,
Megan at Customer Care
Very professional and helpful
September 4, 2025
Reply from Bensons For Beds - Worcester722
We appreciate you taking the time to share your positive experience with our team.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We're happy to hear that we provided good communication regarding your delivery. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your experience! It is great to hear our staff was polite and helpful. We value your feedback Ian, Megan at Customer Care
Bensons Experience
Furniture displayed well, staff very helpful and friendly, no pressure but all the information I needed.
August 27, 2025
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your thoughts. We're happy to hear that you found our furniture well displayed and our staff helpful and friendly!
Take care, Megan at Customer Care
Mattress
We unfortunately had a faulty mattress within the guarantee period for the 1st time & had to report it. Customer services were very helpful.
We had to take lots of photos of it & the bed base & answer a lot of questions which I understand to make sure we got a replacement one. Was continually updated by company. We chose a new mattress & very helpful in store too. Also updated regularly about delivery of mattress on the day & delivery guys were very good & respectful & rang me 30mins before delivery too. Customer service by Bensons for Beds great all round. Would recommend.
August 13, 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that customer services were very helpful during the process. We appreciate your patience with the photos and questions. It's great to know you were continually updated and found assistance in-store. We're glad the delivery was smooth and respectful. Thank you for recommending us, Megan at Customer Care
Excellent service from Benson For Beds
Excellent service from Benson For Beds, from choosing product, to delivery. Thank you
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We appreciate your positive feedback regarding our service, from product selection to delivery. We're happy you had an excellent experience, Megan at Customer Care
Excellent staff
The staff were excellent. Friendly, knowledgeable and polite. Lauren went above and beyond. 10/10
August 26, 2025
Reply from Bensons For Beds - Worcester722
We appreciate your fantastic feedback! We are so glad to hear that our team was friendly, knowledgeable, and polite and went above and beyond for you. Take care, Megan at Customer Care
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