Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... See more
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Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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We were served in the shop by somene who cared about their job and were given a number of options. We returned the next day to place an order. The order arrived on the day specified. The delivery p... See more
Company replied
You have the very best, attentive and personable manager in that store in Simon. He was fabulous and made rhe experience brilliant from start to finish. We explained our requirements and Simon took so... See more
Brilliant found what we wanted and Lauren was brilliant! Her salesmanship was impeccable, very gentle and listened to what we were after and did benson for beds proud! Great representative for them!
Company replied
Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
596 reviews
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Good customer service
March 8, 2026
People buy from people!
You have the very best, attentive and personable manager in that store in Simon. He was fabulous and made rhe experience brilliant from start to finish. We explained our requirements and Simon took so much time supporting us and showing us different options. (The right amount of options so not to cause confusion). We did not plan on actually buying a new mattress on this visit , we had gone for information and a look but after Simons support and brilliant customer service, we absolutely wanted to buy from him on that day. The saying "People buy from People" is so correct , we bought from the store that day because of Simon, he's a real credit to the company!
July 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
British italianThings did not go well in the beginning…
Things did not go well in the beginning but they resolved the situation in the end took too long to sort out in the beginning.
April 15, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your feedback. We appreciate your patience and are pleased we were able to resolve the situation. We're sorry the process took longer than expected and will use your comments to help us improve.
Thank you,
Megan | Customer Care Specialist
The staff genuinely cared.
We were served in the shop by somene who cared about their job and were given a number of options. We returned the next day to place an order. The order arrived on the day specified. The delivery people were efficient in carrying the mattresses upstairs where they were required. Only had them a week so too early to comment on durabilty.
July 26, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful review! We're delighted to hear that you received helpful advice and a range of options from our colleague in store, and that your return visit resulted in finding the right mattresses for your needs. It's also great to know that your delivery arrived as scheduled and that our delivery team provided efficient service. We appreciate your feedback and hope you continue to enjoy your new mattresses for many years to come. 😊
Great!
Brilliant found what we wanted and Lauren was brilliant! Her salesmanship was impeccable, very gentle and listened to what we were after and did benson for beds proud! Great representative for them!
July 26, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you for your fantastic review! We're delighted to hear that Lauren helped you find exactly what you were looking for and made the experience such a positive one.
Looking forward to welcoming you back again soon!
The delivery was excellent 2 very…
The delivery was excellent 2 very polite and friendly men delivered nothing too much trouble highly recommend
The staff in shop also fantastic especially Garry who we dealt with
July 26, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your fantastic review! We're delighted to hear that both your delivery and in-store experience were so positive.
We're also thrilled to hear your kind words about our store team, especially Garry. We'll be sure to pass your feedback on to him, as he'll be delighted to know he helped make your experience such a memorable one.
We hope it brings you lots of comfort and smiles!
Lauren in the Worcester bed centre was…
Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked at Dreams which was not in the same league as Bensons.
We are enjoying sleeping on comfortable beds after months on camp beds.
July 24, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're delighted to hear that Lauren at our Worcester store made your experience so enjoyable. It's especially rewarding to know that you're now enjoying comfortable nights' sleep after months on camp beds. We'll be sure to pass your kind words on to Lauren and the team. Thank you for choosing Bensons for Beds, and we wish you many restful nights ahead! 😊
Helpful non-pushy sales assistant
Neil was incredibly helpful at both of our visits to Bensons for Beds in Blackpole, Worcester. He demonstrated 3 sofa beds to us and was understanding that we needed to go away and consider our purchase before ordering.
July 19, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
We're so pleased to hear our team member was incredibly helpful during both of your visits. It's wonderful that they demonstrated the sofa beds and understood your need to consider your purchase.
Reply from Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We are so pleased to hear that you experienced first-class service throughout your entire journey with us.
Team Bensons
Good product at reasonable price, value for money.
Lauren at Worcester showroom was great at customer sales and support, understanding, considerate to customer needs. The delivery team were exceptionally good delivering the bed & mattress to the desired room. Overall a great experience (second time). If you desire a good product at reasonable price, I would recommend Benson for bed.
July 16, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear you had such a great experience for the second time! It's wonderful that our showroom team provided excellent sales and support, understanding your needs. We're also glad to hear that our delivery team was exceptionally good. Thank you for recommending us for a good product at a reasonable price!
Team Bensons
👍👍👍👍👍👍👍👍👍👍👍👍
July 15, 2026
Reply from Bensons For Beds - Worcester722
We are so pleased to hear you received great service, found our staff great, and enjoyed our product. We truly appreciate your kind words and positive feedback!
Thank you for your positive review - Lauryn at Customer Care
Very helpful in the shop (Neil)
Very helpful in the shop (Neil). We were left to look around on our own until we had made a decision. The delivery men were very good. No problems at all. We were very pleased with the service received.
July 16, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased you had such a positive experience in the shop and that our team member was helpful. It's wonderful that you were able to browse at your own pace and that the delivery was smooth.
Great service from store to delievery
July 16, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear you received great service throughout your experience with us, from the store to delivery. Thank you for your positive feedback!
From ordering through to delivery I was…
From ordering through to delivery I was kept informed about my order.
July 10, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear that you were kept well-informed about your order from the moment you placed it right through to delivery. Thank you for your feedback!
The right bed with the right mattress gives the best night's sleep.
From the first phone call to my local branch, to my bed being delivered my experience has been the best.
The sales assistant Gary was extremely helpful, from that first phone call to the branch to guiding me through the types of beds and mattresses.
He was friendly, polite and very helpful. He made the whole experience of making my decision very simple to make.
The combination of bed and mattress has complimented my bedroom and given me the best sleep I have had in a long time.
I would recommend this branch and this member of staff to friends and family when they are ready to make that new bed purchase.
June 20, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear you had such a wonderful experience from your first phone call to the delivery of your new bed! It's fantastic that our team member provided such helpful and friendly service, making your decision-making process simple. We're delighted you're enjoying the best sleep you've had in a long time and appreciate your recommendation!
Very helpful and knowledgeable member…
KOVery helpful and knowledgeable member of staff. Made the experience very easy.
July 4, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased you had a very easy experience thanks to our helpful and knowledgeable team member. Thank you for your kind feedback!
Team Bensons
Nothing was too much trouble
Nothing was too much trouble, I have arthritis in 1 hip so finding the right mattress was important. With the help of Cherie I tried them all and found the most compatible one, together with a bed which I spent a long time changing my mind on! Thanks to the staff as their patience was pushed to the limit and I left a happy customer.
July 4, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
We are so pleased to hear about your positive experience finding the perfect mattress and bed. It's wonderful that our team was patient and helpful, and we're delighted you left a happy customer!
I got what I asked for
I got what I asked for. I was given choice around the parameters I had given. Booking the delivery was straight forward and it all went like clockwork.
July 6, 2026
Reply from Bensons For Beds - Worcester722
We're so pleased to hear that you received exactly what you wanted and that the delivery process was straightforward and efficient. Thank you for your wonderful feedback!
Cherie was extremely helpful
Cherie was extremely helpful and went out of her way to find a bed in our budget that met our needs. Cherie was friendly and nothing was too much trouble.
July 4, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
We're so pleased to hear that our team member was extremely helpful and went out of their way to find a bed that met your needs and budget. It's wonderful that nothing was too much trouble!
To purchase new mattress after original one was defective
We visited the store after being given a credit by your Customer Service to use as a mattress purchased just over 4 years ago became defective. We chose a new one and found the members of staff we met were all very polite, helpful and knowledgeable in dealing with this and using the credit against the transaction. Would certainly recommend the store to others.
July 2, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
We're so pleased to hear about your positive experience in our store! It's wonderful that our team was polite, helpful, and knowledgeable in assisting you with your credit and new mattress selection. Thank you for your recommendation.
Team Bensons
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