Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted. He also made the buying process very straightforward, sharing the many opt... See more
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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From entering the store to the instalation and removal of our old product everything went so well. I can recommend Bensons for Beds with confidence. The staff were polite and efficient. The prod... See more
Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... See more
Company replied
We were served in the shop by somene who cared about their job and were given a number of options. We returned the next day to place an order. The order arrived on the day specified. The delivery p... See more
Company replied
Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
604 reviews
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Everything went well
Everything went well. Staff friendly and helpful in particular simon at Worcester blackpole.
April 11, 2026
Reply from Bensons For Beds - Worcester722
We're happy to hear that everything went well for you! It's great to know our staff were helpful. We appreciate your positive feedback.
Team Bensons
Arrived with my bed
Arrived with my bed , felt sorry for the gentlemen who had the trainee with him as the trainee clearly was just not listening to him . However I’m happy with the bed at the moment little
Bit anxious due to the amount of
Times the gentlemen told the trainee no you’ve
Done that wrong so hopefully there won’t be any issues
April 13, 2026
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your delivery experience and are glad you are happy with the bed.
We're sorry to hear about the issues you witnessed during the trainee's learning process and any anxiety this may have caused. We value your feedback.
Team Bensons
Very helpful and friendly staff
April 6, 2026
Reply from Bensons For Beds - Worcester722
We're so glad our staff was helpful and friendly! We appreciate your feedback and support.
Team Bensons
Reply from Bensons For Beds - Worcester722
Suzanne Franklin,
We're delighted to hear that you received excellent service and quick, on-time delivery. Thank you for sharing your positive experience with us!
Team Bensons - Jessica
Both Simon and Gary took their time and…
Both Simon and Gary took their time and were very pleasant and knowledgable about their products - without being pushy or trying to force us into a decision.
Thoroughly recommended and will use again.
April 6, 2026
Unprompted review
Reply from Bensons For Beds - Worcester722
Thank you! Simon and Gary will be delighted — knowledgeable, pleasant, and no pressure is exactly what we aim for 😊
Thank you once again for your kind words. We're always here if you need anything further,
Megan | Customer Care Specialist💜
Buying the bed was easy at showroom
Buying the bed was easy at showroom. Assistant was helpful and cheerful. Plenty of hoice
April 5, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! 😊 We’re pleased to hear buying the bed was easy, the assistant was helpful and cheerful, and that there was plenty of choice. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Worcester722
We appreciate your kind words! 😊 We're so pleased to hear you received excellent and helpful service in our store. Thank you!
Good service
Good service, nice mattress. Bit of a hiccup with the paperwork and delivery at 7am a shock to the system!
April 3, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We’re glad you’re happy with the service and your new mattress. Sorry about the paperwork hiccup and the early delivery — 7am can definitely be a shock! We appreciate you letting us know,
Megan | Customer Care Specialist😊
Friendly staff who are not pushing for a sale
Greated as soon as we walked in, asked what we were looking for. Pointed us in the right direction then left alone to make a decision, not pushing for a sale.
April 3, 2026
Reply from Bensons For Beds - Worcester722
Thank you for your feedback, Susan! 😊 We’re really pleased to hear you were greeted straight away, guided in the right direction, and then given space to decide without any pressure. That’s exactly the experience we aim to provide at our Worcester store. We really appreciate you sharing this,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Worcester722
Thank you for the great feedback! We’re so glad you enjoyed the friendly service and helpful advice — that’s what we’re here for,
Megan | Customer Care Specialist😊✨
Niel was very friendly and informative
Niel was very friendly and informative, telling us all the differences in mattress’s, he was not pushy and was listening to our needs. we look forward to to receiving lour new beds
March 28, 2026
Reply from Bensons For Beds - Worcester722
Thank you for the lovely feedback! We’re so glad Niel took the time to explain the differences, really listened to your needs, and made the experience relaxed and enjoyable. We hope you love your new beds when they arrive,
Megan | Customer Care Specialist✨
Enjoyed the service
March 30, 2026
Reply from Bensons For Beds - Worcester722
Thanks so much — great to hear you enjoyed your experience Susan!
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist✨
unexpected purchase with my partner
Me and my partner went into Bensons for beds to view prices so we knew what to save for. We narrowed down our choice of bed and spoke to Employee Neil who made our experience fun and the financial workings out simple to understand whilst also taking our thoughts and feelings into account. Me and my partner felt welcome and I'd really recommend going there to anyone needing a mattress/frame/both. The prices are also fair and reasonable with bundles included.
February 28, 2026
Reply from Bensons For Beds - Worcester722
Thank you so much Nelly! We’re delighted you and your partner had such a great experience with Neil. Wonderful to hear he made everything easy to understand and helped you feel welcome. Really glad you found the perfect options at fair prices — we truly appreciate the recommendation,
Megan at Customer Care!💜
I knew what I wanted and it was a quick…
I knew what I wanted and it was a quick simple transaction
March 24, 2026
Reply from Bensons For Beds - Worcester722
Thanks for the great review Mr Bryan! Love a quick and easy transaction — glad you got exactly what you wanted without any fuss!
Sleep well,
Megan at Customer Care💜
Reply from Bensons For Beds - Worcester722
Thanks for the great review Graham! Always happy to help without any pressure — expert advice made easy!
Sleep well,
Megan at Customer Care🌟
Excellent delivery
The delivery people gave plenty of warning they were on their way. They were really polite, friendly, took the mattress upstairs and even took their shoes off before they went upstairs.
March 20, 2026
Reply from Bensons For Beds - Worcester722
Thanks for the lovely review Tina! So glad the delivery team kept you updated, were super polite, and even took their shoes off — that’s service with a smile. Enjoy your new mattress,
Megan at Customer Care
very efficient in store and delivery…
very efficient in store and delivery service - delivered all aspects as promised and excellent communication throughout
March 20, 2026
Reply from Bensons For Beds - Worcester722
Thanks for the great review Mr Griffiths! So happy everything was efficient, smooth, and exactly as promised — with top‑notch communication all the way. That’s how we love to do it!
Wishing you many nights of peaceful sleep,
Megan at Customer Care💜
Spot on
I wanted an adjustable bed. The sales assistant immediately took me to one. It was exactly what I wanted.
January 31, 2026
Reply from Bensons For Beds - Worcester722
Thank you for the lovely review Hugh! We’re so glad our sales assistant could take you straight to the perfect adjustable bed. Delighted to hear it was exactly what you wanted!
Sleep well,
Megan at Customer Care💜
Helpful staff who answered my few…
Helpful staff who answered my few questions having already researched my choice.
March 13, 2026
Reply from Bensons For Beds - Worcester722
Thank you so much! ⭐
Glad to hear our team were helpful and able to answer your questions — sounds like your research paid off too! We really appreciate you sharing your experience,
Megan at Customer Care💜
Great experience from start to finish
Great experience from start to finish. Knowledgeable sales advisor and regular updates received regarding the order. Delivery communication excellent.
March 16, 2026
Reply from Bensons For Beds - Worcester722
Thank you so much for giving us 5 stars Lisa! We’re delighted to hear you had a great experience from start to finish. It’s wonderful that our sales advisor was knowledgeable and that you received regular updates throughout your order. We’re also really pleased the delivery communication was excellent. We truly appreciate your feedback,
Megan at Customer Care💜
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