It was very easy to choose the right bed for us. The range on show in the showroom was incredible. The assistant explained the differences well, which made our decision easy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It was very easy to choose the right bed for us. The range on show in the showroom was incredible. The assistant explained the differences well, which made our decision easy.
Company replied
I’d done a lot of research for beds online and also been to another Bed shop which although was helpful did not have the range of beds I’d hoped for. After seeing a Benson one online I went into the s... See more
Absolutely first class customer service all the way through. Listened to what I needed, were professional and helpful, knew the products really well and provided a very enjoyable shopping experience.... See more
I saw the up to 50% off promotion in the window. I proceeded to purchase 4 x Slumberland Pillows by Benson. So I assumed they would have a discount. The salesman gave me a total price of £105.96. Whi... See more
Written by the company
Unit 3 Downlands Retail Park, BN14 9LA, Worthing, Sussex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy to choose the right bed for us. The range on show in the showroom was incredible. The assistant explained the differences well, which made our decision easy.

Reply from Bensons For Beds - Worthing540

Reply from Bensons For Beds - Worthing540
We bought two king size Silent Night mattresses from Bensons for beds less than two years ago. Both had a five year guarantee. We are now in the process of replacing these mattresses as one dips in the middle and the other dips on one side. We requested replacement mattresses or a refund and were told no because we had moved house in August 2023 and the professional movers may have damaged the mattresses then thus invalidating the five year guarantee. The moral of the story is don’t buy from Bensons for beds as they don’t honour their guarantees.

Reply from Bensons For Beds - Worthing540
Considering it was their last day trading the two members of staff were cheerful and helpful and I got a great deal on the units I purchased.
Lewis was great at the Lancing Lyons Farm department, a credit to Bensons. My arthritis prevented me from carrying the furniture on my own, but it was no problem for Lewis to put it in the boot of my car. Thank-you!
Awesome from start to finish. Lewis, in the Worthing store is very helpful and made life very easy. I would highly recommend. Thank you.
Service, welcoming staff!
Kind and friendly service.
Absolutely first class customer service all the way through. Listened to what I needed, were professional and helpful, knew the products really well and provided a very enjoyable shopping experience. Plus, I love my new bed!
Very helpful and informative staff member. All my questions answered
Excellent customer service from the team. Helped us find what we were looking for and told us about the discounts. Quick and easy ordering process. Thanks guys!
My order was from two different suppliers. Both suppliers provided an excellent service including furniture assembly. The furniture was of a superior quality and the gentlemen who delivered products were professional, courteous and informative. I was kept up to date at all times. I was very apprehensive about ordering from Bensons having read the reviews but they were the only company supplying exactly what I required. I can not fault them. Amazing service and I couldn’t be more thrilled. Expected the worst and got the best.
Andy the salesman very informative and friendly
Very helpful and friendly sales person not pushy, helped us when we needed it.

Reply from Bensons For Beds - Worthing540
The sales man was very helpful and knowledgeable

Reply from Bensons For Beds - Worthing540
Andy was extremely helpfull and patient with myself and my partner great customer service

Reply from Bensons For Beds - Worthing540
The man was lovely gave us loads of advice, this helped us a lot. his name was Scott

Reply from Bensons For Beds - Worthing540
Arrived at store and was immediately guided to the kind of mattress I was looking for without feeling at all pressured to make a purchase.
Found exactly what I was looking for 👍🏼

Reply from Bensons For Beds - Worthing540
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.