It was very easy to choose the right bed for us. The range on show in the showroom was incredible. The assistant explained the differences well, which made our decision easy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It was very easy to choose the right bed for us. The range on show in the showroom was incredible. The assistant explained the differences well, which made our decision easy.
Company replied
I’d done a lot of research for beds online and also been to another Bed shop which although was helpful did not have the range of beds I’d hoped for. After seeing a Benson one online I went into the s... See more
Absolutely first class customer service all the way through. Listened to what I needed, were professional and helpful, knew the products really well and provided a very enjoyable shopping experience.... See more
I saw the up to 50% off promotion in the window. I proceeded to purchase 4 x Slumberland Pillows by Benson. So I assumed they would have a discount. The salesman gave me a total price of £105.96. Whi... See more
Written by the company
Unit 3 Downlands Retail Park, BN14 9LA, Worthing, Sussex, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from showroom to delivery. Would recommend
Very patient and helpful in looking up prices and advice on types.
Called back service helpful when changing original order once we had checked the measurements.
Salesman was good showed us all the various types of mattresses and bed bases available
Andy who served us was very helpful. Needed a new bed and mattress for my elderly mother. He found us exactly the right things we needed. He was efficient and friendly not pushy. Will use Bensons again.
Very tentative and helpful staff member Scott, made what I thought would be a several hour trip to figure out what we want much quicker
Would of been 5 star but had no discount on a £1500 mattress when store had upto 50% sale
The sales representative was knowledgeable and patient as we looked at a number of beds and mattresses
Sales person was helpful and gave me all the information I needed
Customer service was how it should be, but your delivery charge is rubbish! I didn’t buy it on line I bought our mattress in store! So why am I charged delivery?
I’d done a lot of research for beds online and also been to another Bed shop which although was helpful did not have the range of beds I’d hoped for. After seeing a Benson one online I went into the store and it was great to see/test out. Andy was really helpful but in no way pushy, and helped me get the maximum discount I could on something I felt happy choosing. Really grateful for the help, thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.