Bergzeit Reviews 

Ordered a pair of Black Diamond mitts to the UK, arrived in less than a week! Brilliant service!..

Got a mountain equipment k7 jacket for £200 saved £300 order confirmation straight away came in 8 days fantastic jacket will definitely buy from you again.

I wanted to leave a review because I was really sceptical about ordering from this site, after seeing all the negative experiences. I ordered a Sherpa jumper on the 3rd of February and about 9 hours after my payment I received an email that my order is on the way. Then on the 7th I received an email saying my parcel is late and I thought heeere we go, I will never see this jumper, but it actually arrived on the 9th. Unfortunately it was too small so I had to return it. I posted the parcel on the Monday and by Saturday, the same week, I got the money back on my account. Apart from taking a little time, everything was perfectly smooth and fine, I had absolutely no issues with this company.

I have recently ordered some Mammut Men's Taiss Light Mid GTX Boot in size 10. I did not receive a confirmation email or order number for my purchase. The money has left my bank and no contact made by Bergzeit! I have emailed and they have not replied. I have tried to ring but they only have a German contact number. This is very unsatisfactory terrible experience!

Excellent service to the UK, fast postage of a Black Diamond wind proof , no problems whatsoever ..

Placed an order with this company wondering if there was any ‘catch’ as to why they were so much cheaper than everywhere else. Estimated delivery was after 7th Feb, it arrived yesterday (5th Feb) and although I’ve only tried it on for size so far it’s great.

Good value for money

IDIOT SITE !!! DONT BUY THIS WEBSITE ./.

Great service quick delivery. RAB microlight Alpine ordered Sunday arrived Friday £70 cheaper than prices online great bargain will definitely use again.

I ordered an item from this company on 2nd December. It still has not been delivered. I contacted customer services and I have had several unsatisfactory responses to my requests for help to resolve the matter. Avoid!

This is a big shop with lots of products at good prices. I was worried about shipment (i'm in the UK so Brexit, import duty etc) but no issues. Their site states "you pay what you are charged, all fees included", this was the case. I haven't had to return anything so can't talk to that kind of experience but for a straight order and deliver they've been very good.

I ordered two ski jackets from Bergzeit.co.uk. Both came promptly and in excellent condition. I had to return one as it was the wrong size - the returns policy and process was easy, clear, and free. Excellent service.

I ordered my first ski touring boots and eagerly waited for the delivery. It was on the 7th of September and after almost a month I still haven't received them. I understand that there might be some problems linked to customs (just guessing) but no one reached out to let me know that I won't get them on time. I am trying to find out what is going on my own. Very frustrating :(

Ordered some walking trousers that none of the usual shops had in my size or colour. £38 less than I could find anywhere including postage and shipping. Arrived within 4 days, massively impressed!

Quick shipping with no issues. Prices also competitive compared to others. The only website with the product I wanted as well so overall very happy!

I had no problems with Bergzeit. The coat I bought arrived promptly, but unfortunately was far too big, i.e. HUGE. I was able to return it for free and received a refund in a timely manner. I think the negative reviews must have been when there were problems everywhere with the pandemic.

Was very sceptical about ordering after reading some reviews on here and the star rating to go along with those. I bit the bullet and decided to order anyway because they were unbeatable for price and I couldn’t be happier that I did. I messaged them twice about my order and both times they responded within a few hours. It was delivered well within the estimated time frame and in perfect condition. Can’t recommend them enough.

Note that if you order from this company your items will be shipped from the south of Germany.

When I placed an order from them, DHL banned all shipments to the UK over 45cm cube due to Brexit. Alas, my order had to be cancelled and turned around at the port... back to Germany it went.

However, the customer service team did pretty well given the circumstances, and I got my money back. It is a shame we were not able to do business together due to the port issues.

We were bowled over by the brilliant customer service we received from Bergzeit - We had mistakenly returned some boots with our Orthotics in them and the Bergzeit team managed to track the returned boots, and return the orthotics to us, and all this achieved through the twin chaos of Covid and Brexit transition - Well done Bergzeit!

DO NOT BUY FROM THIS COMPANY.

My partner bought a jacket several weeks ago. They have her money, she does not have a jacket, Bergzeit do not answer the phone and the only email response - some time after emailing - is to say "we are dealing with exceptional problems due to coronavirus and apologise for not dealing with your email yet". And that is just about dealing with the email, no suggestion that they are in any way yet dealing with the missing jacket. I fear we will need to approach our credit card company to get our money back, really very disappointed but you live and learn.