Berry's Jewellers Reviews 

384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff across various branches for being extremely welcoming, knowledgeable, and professional during their visits. Consumers note that the dedicated team takes ample time to listen carefully and help them choose the right luxury products without any sales pressure. A few other people also felt that the specialized in-house repair and battery replacement services were remarkably efficient and reliable. Reviewers specifically appreciated being consistently kept well-informed and updated throughout the entire maintenance process by the attentive staff. Visitors frequently highlighted that unexpected thoughtful gestures and welcoming touches made their overall buying journey truly special and memorable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the welcoming and professional... See more

Product

Reviewers mention positive feedback about product quality and craftsmanship, noting that their watches and... See more

Service

People report positive experiences with service, highlighting exceptional support and welcoming staff.... See more

User experience

Users describe positive interactions with user experience, highlighting how well-looked-after they felt... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as very pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We travelled over from Scarborough to York to view pre owned Chanel watch . The salesperson Paul was incredibly knowledgeable and an asset to Berry Jewellers. He made myself , partner and Louie th... See more

Rated 5 out of 5 stars

Came into store with watch requiring new battery.Watch swiftly sent to Omega.Work carried out under warranty which was a nice surprise.Quick turnaround.Kept informed all the way through. Excellent cus... See more

Rated 5 out of 5 stars

Simon and Danielle looked after us superbly. The full range of my choice of watches were produced and explained perfectly. Nothing was to much trouble. I can fully recommend the buying experience at a... See more

Rated 5 out of 5 stars

I'd been on the look out for an new watch for some time and happened to come across Berry's Jewellers in Leeds. From the moment we entered the shop, Danielle the Omega Supervisor was attentive, courte... See more


Company details

  1. Jewelry Store

Written by the company

A family-owned jewellers since 1897 with stores throughout the UK. Shop for luxury watch brands including Patek Philippe, OMEGA, Cartier, Breitling, Vacheron Constantin, Tudor, Bvlgari as well as a stunning range of fine diamond jewellery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(384)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed

Disappointed to say the least. Called in Leeds Omega store for partners birthday present, took ages to get in shop which was empty. Elderly man and younger woman were disinterested, disturbed them from their mobile phones. No offer to try anything on, just a cursory 'hello, can we help?'.
Poor selection of watches and service. Purchased from Manchester store who were exemplary in comparison and couldn't do enough to help us choose a watch.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted and impressed.

Outstanding service and a great deal buying an Omega watch for a special occasion. Max in the York store was very professional and knowledgeable and i would definitely travel to buy from this family owned firm again.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Lovely approachable staff who made our buying experience so enjoyable. No pressure to make a purchase but they were attentive throughout.
Runa looked after us and did so very well!
Highly recommend them if you want that special purchase and want a special experience.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

The experience was a very enjoyable…

The experience was a very enjoyable time, the staff who attended to us in the morning were wonderful, returning in the afternoon to complete my purchase, Troy was willing to spend time letting me consider my purchase, offering assistance when need, the other staff were attentive also. The staff in the morning and afternoon were extremely knowledgeable. the store ambiance was relaxing and felt extremely high end.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

What a lovely store with informed staff

What a lovely Tudor store, with plenty of great stock for you to look at and even try on, Emma was very informed on the Tudor lineup, a real nice experience with no issues with asking lots of questions and no pressure to purchase on the day
5 ⭐️

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful staff

A thoroughly professional team of staff. A great shopping experience. I wish that all retail services would take leaf out of the Berry,s Omega store’s book!

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience at York Berrys

The staff at York Berry’s were fantastic, very friendly with the professional touch you want when purchasing jewellery. They were very knowledgeable and happy to negotiate their best offer on price! Thankyou for making it a lovely experience buying my new Longine watch.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service again

Purchased another watch from Stephen. Great service again and always a pleasure to deal with. Delivery was quick and efficient and I am delighted with my new watch. No hesitation in recommending Stephen and Berry’s.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

I have been shopping around for a long…

I have been shopping around for a long time and always felt such pressure from sales stuff. Danny has been a pleasure to deal with and went over and beyond to help me with my dream watch. Brilliant customer service even to a pain of a customer that I am

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Black Bay 54 Purchase

Emma and the team were very knowledgeable and helpful which made my purchase a lovely experience from start to finish. I was given time to look at many models to ensure the watch I chose was the correct choice.
I will fully recommend Berry’s to anyone and will come back for my next watch.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service,from my first phone call to the Nottingham branch,to being put through to Leeds, to complete my purchase,as they had what i wanted at their branch.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Wow what a great company !…

Wow what a great company with personal service ! Even hand delivered the item to us in Cheshire from Leeds and sent some Berrys Gin too! Thanks Ollie - you’re a legend !

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Rod and Simon made the experience of buying my latest watch seamless and enjoyable

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Rings

Beautiful rings that were made and altered to my liking with friendly and helpful staff who were able to quickly arrange for them to be ready.

August 1, 2024
Unprompted review

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