bes.co.uk Reviews 

735
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the exceptional level of service provided across multiple orders. Customers frequently praise the extremely courteous staff members who consistently go above and beyond to solve complex problems quickly and efficiently. Many consumers also note the remarkably fast delivery times and exceptional packaging that ensures delicate plumbing components arrive safely and right on schedule. Though some customers noted frustrating issues with incorrect items being sent and occasional delivery delays that negatively affected their urgent projects. A few people also experienced unhelpful customer service responses when attempting to resolve these specific order mistakes and discrepancies.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that staff members are very helpful and... See more

Product

Consumers find product experiences to be mixed, with opinions varying widely. While many reviewers praise the... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful and professional experiences... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth interactions and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt and fast shipments that arrive right... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every conceivable plumbing component next day. How do they do it? Prices are very fair too. e.g. a fairly standard nylon pipe connector as you would expect, less than 50p, but on famous auction site f... See more

Company replied

Rated 5 out of 5 stars

I thought I'd do a quick review I'm very happy I decided to buy from Bes. I looked at several options; Bes were the best on price; some other companies even wanted to charge more for the plastic key... See more

Rated 5 out of 5 stars

Fantastic customer services tonight from Tracy, really impressed with her people skills and friendly personality. Had issue with a part that I ordered and being a Friday evening, Tracy went out of her... See more

Rated 5 out of 5 stars

My central heating expansion tank failed and after going to five local plumbing merchants who all told me i had to order one in i realised why local shops are failing! So i found BES online and o... See more

Company replied


Company details

  1. Plumbing Supply Store
  2. Drilling Equipment Supplier
  3. Hardware Store
  4. Safety and Work Wear Store
  5. Safety Equipment Supplier
  6. Tool and Die Shop

Written by the company

NEXT DAY DELIVERY.CARRIAGE PAID ON ORDERS OVER £50 - over 15,000 products. BES - We've got it!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

735 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(735)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been dealing with BES for many years…

Been dealing with BES for many years now, I always find the customer service is amazing, very knowledgeable staff, very helpful.

A particular member of the Team Beth has been absolutely amazing keep up your great work girl well done

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

I phoned BES with my order and spoke…

I phoned BES with my order and spoke with Tracy. In a world where it’s rare to find good efficient people, BES have come up trumps employing people like Tracy who in turn make their companies a pleasure to deal with. Very pleased customer thank you.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

I would just like to thankyou for my…

I would just like to thankyou for my recent experience with BES this evening over the phone.Tracy was fantastic help,she went above and beyond any reasonable expectation,in her attempts to assist me.
As i freely commented to her,based on my personal experiences with BES,i can not praise the company enough for their efficiency,reliability and service,right up to and including the point of delivery.
A very refreshing change in an ever increasingly complicated world.
Thankyou.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Superb and Totally Dedicated Sales Force

Generally our Go To Online Plumbing Supplier
Great Web Site, Easy to access and Use
Products fully detailed and tranparent pricing
Ordering System and Payment Procedure, Clear, Consise and easy to use
AND
When there was an issue, for record, of our own causing.
The bes Office Sales Team promised to help and they exceeded all expectations in helping and resolving the situation
Big Thanks to Them

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Megan at BES was incredibly helpful in…

Megan at BES was incredibly helpful in sorting out delivery information and made sure I received my delivery on time. Megans support was greatly appreciated and made it possible for me to complete my job today before the deadline. Thank you for going above and beyond!

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Staff member Tracy was very helpful…

Staff member Tracy was very helpful with my stuck online transaction . The matter was speedily and efficiently resolved . BES are consistently the best , with great stock , great prices , and the fastest delivery I've seen , which is greatly appreciated in these remote parts .

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Excellent communications with Tracy in sales.
Went the extra mile to get my order in at a very late hour of the day.
10/10

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Before I retired I used BES…

Before I retired I used BES for many years and always made use of their quantity discounts, finding many items like valves, clips, screws & plugs the cheapest we could find. Since retiring, I run a small consultancy and continue to use them as they are easy to order & unlike many, are very approachable and easy to contact.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service and very competitively priced. BES stock a huge range of products and despatch them the same day as you order. Never been let down by these guys. Big thumbs up 👍

October 19, 2024
Unprompted review

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