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bes.co.uk Reviews 

735
•
TrustScore 4.5 out of 5

4.4

Plumbing Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the exceptional level of service provided across multiple orders. Customers frequently praise the extremely courteous staff members who consistently go above and beyond to solve complex problems quickly and efficiently. Many consumers also note the remarkably fast delivery times and exceptional packaging that ensures delicate plumbing components arrive safely and right on schedule. Though some customers noted frustrating issues with incorrect items being sent and occasional delivery delays that negatively affected their urgent projects. A few people also experienced unhelpful customer service responses when attempting to resolve these specific order mistakes and discrepancies.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that staff members are very helpful and... See more

Product

Consumers find product experiences to be mixed, with opinions varying widely. While many reviewers praise the... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful and professional experiences... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth interactions and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt and fast shipments that arrive right... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every conceivable plumbing component next day. How do they do it? Prices are very fair too. e.g. a fairly standard nylon pipe connector as you would expect, less than 50p, but on famous auction site f... See more

Company replied

Rated 5 out of 5 stars

I thought I'd do a quick review I'm very happy I decided to buy from Bes. I looked at several options; Bes were the best on price; some other companies even wanted to charge more for the plastic key... See more

Rated 5 out of 5 stars

Fantastic customer services tonight from Tracy, really impressed with her people skills and friendly personality. Had issue with a part that I ordered and being a Friday evening, Tracy went out of her... See more

Rated 5 out of 5 stars

My central heating expansion tank failed and after going to five local plumbing merchants who all told me i had to order one in i realised why local shops are failing! So i found BES online and o... See more

Company replied

Company details

  1. Plumbing Supply Store
  2. Drilling Equipment Supplier
  3. Hardware Store
  4. Safety and Work Wear Store
  5. Safety Equipment Supplier
  6. Tool and Die Shop

Written by the company

NEXT DAY DELIVERY.CARRIAGE PAID ON ORDERS OVER £50 - over 15,000 products. BES - We've got it!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

735 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(735)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Probably the best plumbing supplier I…

Probably the best plumbing supplier I have used. The online catalogue contained everything I needed. It was clear and concise and prices were very reasonable. The delivery was the following day but one item was incomplete and missing parts. This was dealt with immediately and I received a replacement the following morning. I couldn't ask for more from B.E.S. other than an outlet in my area (Berkshire). Thank you very much everyone for all your help.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Banging Pipes (Water Hammer).

Banging Pipes (Water Hammer).
After a few weeks of noise and confusion, I discovered that due mainly to work being done on the village water supply, my water pressure has risen to over 7bar. Found the answer, a pressure reducing valve from BES. Next day delivery and 40 minutes work.
Water pressure is now 3bar and the whole house is quiet again.
Very happy customer.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasure to deal with!

Technical staff extremely helpful as I am only an amateur plumber!
When I decided to purchase an item, Tracey in sales was great to talk to and made the whole process very enjoyable. I shall certainly be usiing BES again. Pleasure to deal with!

March 10, 2025
Unprompted review

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