Best Buy Reviews 

The curbside delivery failed, The AI phone wasnt helpful I was instructed to go to the webite,I was on my phone and couldnt so I had to go inside which defeated the purpose of curbside pickup ,I am recovering from knee surgery and wear a brace and use crutches,anyway once in the store the guy at the store pick up register ignored me completely however the guy at the door was helpful and the guy that carried out my tv was awsome, you really need to correct your phone system

I'm sorry that I was forced to give even one star as the Best Buy in Jensen Beach, FL wouldn't know good customer service if it bit them in the A*S.

After being told on the phone they could turn around an iPad battery replacement the same day or next day at the most. I was told that I should buy the new battery elsewhere since they keep no stock. The jerk at the Geek counter said all iPad work is sent offsite to Apple and it would take 10 days to turn it around. So now I have an iPad with a tired old battery and no one to install it.

Incredible lack of knowledge and poor customer service. This person conveyed a complete lack of interest in the problem BB caused. I'll NEVER set foot in one of their stores again.

Best Buy
3840 Morse Road
Columbus, OH 43219

The store manager, Zachary, was outstanding—truly a 5/5 experience.

Unfortunately, my interaction with the Post Purchase Team was extremely disappointing.

I don’t write many reviews, and when I do—positive or negative—it’s because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback.

My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed.

At this time the payment had been processed and the laptop was onsite!!!

We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one.

Instead, we were told we would need to wait until the 17th for fulfillment—despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical.

Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse.
For context, the majority of my company’s expenses are with Walmart, Home Depot, and Best Buy.

Experiences like this directly influence where we choose to do business. If not for Zachary’s professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere.

Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy’s ability to retain customer loyalty.

Very poor customer service.I was at Best Buy in Aurora Co onSalida St april 12 only a couple workers and was not helpful with my purchase and I learned there is poor management in the store. Quite Disgusting.Poor customer customer service.Don't want to come back.

Tried to make a purchase at the sarnia store. No help even after we yelled for help. We finally found a card for the item we wanted and took it to the cash. We were told that due to mismanagement they would be without for a week. I understood and asked for a call when they arrived. I quote, "that is not something we would do." Canada it's time to vote with your wallet, you are being progressively programmed to accept terrible service. I am a developer and have blacklisted Best Buy for this Co and will never go back.

Nate s. assisted me at the customer service desk today solved my issues with defective TV warranty and misunderstanding with credit for another tv on a E card and pin that credit was input on. My experience was very professional and pleasant.

This company needs work on communication and customer service. I purchased a laptop today, was told that the geek squad was by appointment only. I make first appointment not knowing there would have to a second appointment and that they would have to keep my laptop over night for the updates to be complete, then make another appointment for Microsoft, virus protection and email, etc to be done, but I have to be there in person for this one.We have purchased many computers and laptops from Best Buy never having to leave desk tops or laptops in the pass. We also live out of town from the Best Buy where we purchased our laptop. Now I have to make another trip back to pick up our laptop.

I have never been treated so badly by every one from this store and their 3rd party delivery company. We paid for a dish washer and install last Saturday . They said April 10th. Between 3pm - 6pm . I took off work ,6pm came no dish washer . I received an email at 9:30pm saying it will be delivered and installed between 7am and 7 pm that same day the 10th April. 10pm rolls around nothing no delivery no install. This morning I called the delivery company they said Oh your dishwasher is in Georgia in the wear house. They were rude and didn’t even want to listen to our concerns . I taped my phone calls with these unprofessional people . We spoke to several from the call center and they all said we didn’t have this agreement the parts were supposed to be delivered and the dishwasher will be delivered on the 17th of April. Well where are the parts ? They called us liars and said they told us the 17th I have several emails proving that our purchase was supposed to be delivered on the 10th April and installed . We paid for this service and they said we will not get any refund for the none delivery . Eric Gonzalez maybe montoya said he was a supervisor also said we were lying and they would not take any responsibility for their error. We have been told they will not deliver till a later date.
Who treats their customers so badly BEst buy
I will constantly right bad reviews until they rectify there bad decisions
What terrible customer service .
I will not stop until this is rectified
Ugggh “WORST BUY “would be a better name for this company .
You should be ashamed taking hard earned money from hard working people.
Disgusting !!

Best Buy delivered my item to my old address. I didn’t know they had different shipping and delivery addresses on my profile. I expected the item to be delivered to the delivery address which is the same as my billing address. When I ordered the item it was shipped to my prior address and I’ve been trying unsuccessfully to get it picked up and reshipped to my current address. I can’t take it back to a Best Buy store as it was shipped to California and I live in Florida. Customer support has not been helpful telling me it would be picked up several days ago, and it’s still in my neighbors garage. I will think twice about buying anything from them again. I’ve been dealing with this for a couple of weeks.

Ordered a dishwasher March 18th. They would install it in two days or we could install ourself. So, I decide I dont want to be in my house with a stranger for how ever long it takes and choose to pay for delivery and have my husband install it. That put the delivery out to April 9th. I get a call at 6:50pm on April 8th stating that nobody can deliver so now we have to try for the 30th. Over a month away. The store is 1hr and 20 mins from me. Will never order through them again.

Left a computer for repair. They called to ask a question. When I tried to return the call it was impossible to speak with anyone. First you have to go through ChatBot hell before you can speak with a person. Then the person you talk to will either refuse to put your call through because you don’t have all of the details handy, or they say they are going to transfer you, but then you get disconnected.

Lied to from the start. We purchased Samsung 85" screen and new Samsung sound system for our home. Online, Best Buy site said delivery the following day (4/7/2026). As we were about to pay, the clerk said delivery in 10-14 days.

I showed the website said tomorrow. I withdrew from the transaction and said that I would go to WalMart, pay $40 less and haul the big screen myself, rather than wait.

Then he suddenly said it was about shipping both items. If we separate shipping, magically, both the screen and the sound system would be overnight.

On the morning of 4/7, we had messages that our delivery window was 7:30AM to 7PM. Horrible delivery window, but whatever. My husband stayed home all day, kept the house door open in case he didn't see them arrive, and waited. By 9PM, there was still no big screen. The sound system arrived by noon. The screen never arrived. The customer service number, in the afternoon, had been AI-generated and useless.

Today, 4/8, my husband went back to the store. He ended up talking with a manager and, in the end, the tv will tentatively (because I don't trust) be delivered Friday, 4/10.

Only because I said I would go elsewhere, they promised a delivery they cannot make, to make the sale. We purchased our washer and dryer from Best Buy in 2022, the same store. The same story about when it will arrive, I could buy at another store and take delivery, then it was available the next day. Ultimately, it was 2 weeks of delays before they arrived. Should I assume the big screen will actually arrive Friday, or more excuses and another date next week.

I honestly believe they lied to my face to close the sale. Horrible practice for stores that depend upon repeat sales.

Buyer beware I'd be very wary of the extended warranty even of product is under a year old. mine was 35days They will honor your extended warranty and give you another product, but will turn around and charge you that warranty again if you want it. Unless you go to the manufacturer for support. It's just a shame I've been doing the Best Buy for years and years and always have had great experience always preferred them over other places. Guess I'll start looking other places and the staff and manager stand behind ripping you off. telling you could have paid more money for better warranty so they could have stood behind it more. There was a time when there were the best. but no more

A live person will never answer the phone. With so many bad reviews they'll probably close down soon. Good riddance!

I had an unauthorized charge on my credit card bill and visited the Best Buy store to straighten it out. I spent 2 hours at the store and 1-1/2 hours waiting on the phone, and still the matter remains unsolved. Today I lost 5 hours from work, and was caused much stress and aggravation. Customer service at Best Buy is more than terrible and I would have given them a negative 5 stars if I could. Umberto Quesada

Utter incompetence at Best Buy. I ordered an item on Apr 3, 2026 with Best Buy saying it would be delivered on Apr 7, 2026. I contacted their customer service and they confirmed that the item had not shipped yet. I asked if I could go pick it up today (apr 6, 2026) and customer service told me to contact the store to arrange that. So I called the store. After numerous failed attempts to get through their AI answering service, I was finally able to speak to someone. They informed me that I could not change it to customer pickup. Magically at that very moment, the order changed from "packaging your item" (which is showed for the past 3 days) to "ready to ship." I live 90 minutes from the store and could easily go get it so I could have it on time, hence fulfilling my customers' orders on time but no...Best Buy can't do that. They also can't deliver the item on time. It is shipping with Fedex which is largely incompetent as well so there's no way that Fedex will be able to pick up the item today and deliver it to me tomorrow. I'm left with no recourse, no refund of any kind or amount, and Best Buy is going to cost me additional lost revenue at this point. NEVER EVER AM I ORDERING OR SHOPPING AT BEST BUY AGAIN. ABSOLUTELY PATHETIC.

ZERO STARS!!! Bought 850$ tv in March for the final four, scheduled delivery for Friday before event, took half day off to recieve tv safely. No show, checked online said on truck. Nope! Called support said it was still in colonial hts. He escalated it for supervisors attn. And callback. NOPE! Called Monday morning spoke to Nipnop somewhere overseas and got an apology with no real answers, asked for supervisor and hit a stonewall and just given the training manual list of responses. Meanwhile I missed all the final four games and out half a days pay for original delivery and another half day for the follow-up delivery. My advice go to best buy let them them showcase their tvs for you and tell them thanks and buy it on Amazon. Much more reliable. Crap for customer service company.

Happy with this website. Prices are not the lowest but you can place and order online and then pick it up at the store. It's convenient. Definitely would use again

My brother died recently. I asked for prorated refunds for his paid full year subscriptions. I never got a response. It should be automatic. I'll never shop there again. Note: I don't remember the exact date, so I entered an approximate date.

The score is really minus 5. I and an appointment for the “geek squad”, on April 2nd. After waiting for an a hour, they said they my phone HAD to have the latest update.
Next day’s appointment, waited another hour to find out that they don’t have the battery, and there is no way of knowing these things before arriving and waiting for an hour.
I will never, ever go to that dreadful store again. Account deleted!

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Best Buy White Marsh
5200 Campbell Blvd
Nottingham, MD 21236-4983