Best Buy Reviews 

great selection best stuff the Best Buy ever!

I wasn’t able to receive the package, so I contacted customer service. They told me they would issue a refund and advised me to place a new order. However, after I reordered, I never received the refund, and no further action has been taken. As a result, I’ve effectively lost $1500

Tried calling the local store to see if they have a phone charging cord in stock...it takes 11 minutes of the AI virtual assistant to put me through to a actual human in the store 7more minutes goes by..but nooo....and I'm still on the phone with a call center located in a different part of the world other than the actual store. Its a simple question " do you have this exact product in the store..not what some computer says is supposed to be there. Ive been fooled by this company by whats suppsed to be there according to the computer.Apparently they don't value customer service any longer and have lost my business because of it. I'll go to the mom and pop store , pay $ 10.00 more for the same item for better service. Because they actually answer the phone. Best buy has lost its way.

I ORDERED A 86 INCH LG TV IN LINE FROM BEST BUY. I CHECKED THE DELIVERY TIME FOR SATURDAY 25TH 7A/7P I RECEIVED A PHONE CALL FRIDAY TELLING ME I DIDNT CK NO TIME THEREFORE IT WONT B DELIVERED UNTIL MONDAY. NOW THEIR TALKING TUESDAY. WATCH ORDERING ON LINE. I HAVE ALWAYS PICKED UP MY ITEMS(EXCEPT REFRIGERATOR). IM HIGHLY UPSET. N NOW THEIR SAYING THEY DONT HAVE NO DELIVERY DATE SCHEDULE N SOMEONE WILL B CALLING ME. IM REALLY UPSET. B CAREFUL ORDERING ON LINE FROM BEST BUY.

IF I WASNT SICK I WOULD GO PICK IT UP.
IM UPSET W/THEM. PIST POOR MANAGEMENT, CUSTOMER SERVICE ETC...

Do not shop at the Lafayette Louisiana Best Buy! The manager actually told me to go shop online. I went to him because there were not staff to get me a computer behind the locked gate. Horrible experience! The laziest people ever!

I entered a program a few years ago with Best Buy called Upgrade+ where you made payments on your purchase for 3 years and then had the option to return the device and leave the program or upgrade to the newest model with Best Buy paying your final payment. You would then commit to another 3 years with the upgraded product. Well in 2024 they ended the program and are not at all honoring the commitment they made to me at the time of sale. Nothing! Is that bait and switch? You decide. I would NOT recommend entering into any type of payment contract with Best Buy.

What a TERRIBLE company. I ordered a new TV that came completely shattered on the inside (the LED part). It's unusable. BestBuy won't cover it and say it's not under their warranty - their customer service keeps deflecting the problem. I've been back and forth with them for 3 weeks. The WORST COMPANY - avoid buying anything from them. Never again!!!!

I am trying to contact my Best Buy credit card because it is running up a huge bill that I never purchased any of the items. I can't get past the AI robot to get any help please notify them for meAsap

DO NOT USE THEM. THEY ARE TRYING TO SCAM ME AND KEEP LYING TO ME. Something has happened to Best Buy. They have lost their minds. I have used Best Buy for so many years! Both personally and for business. I have spent so much with them. We are a very great customer. We have Geek Squad forever, and now have their new, even higher end service. My husband and I sold our big house and bought and built a brand new condo. My husband and I went in to buy three new TVS for our new home. One pretty huge. All hell broke loose with it. All of a sudden it was going to take an inordinate amount of time to get to us. We have moved and it left us in a home with no TVS. WHEN I GOT WIND OF THE DELAY I WENT BACK IN TO ORDER A 4TH TV THAT WE DIDNT NEED TO COME SOONER. IT WAS ALL SET. THEN THE 4TH NEVER SHOWED UP ON THE 18TH. THEN I COULDN'T GET THROUGH TO THEM FOR DAYS AND COUNTLESS HOURS BECAUSE THEY ADDED AI THAT GETS YOU NO WHERE. WHEN I FINALLY COULD GET THROUGH ONE MANY OUT OF NORTH HAVEN TRIED TO HELP ME. HE ASSURED ME THE 4TH TV WAS COMING. I HAD TEXT AND EMAIL NOTICE THAT IT WAS COMING TODAY AND THAT I WOULD GET ANOTHER TEXT WITH THE SPECIFIC TIME FRAME. IT NEVER CAME. I CALLED ABOUT 50 TOMES AND THEY SAID IT WAS ALL BEING DELAYED INCONTINENT THE 4THBTV. THEY ALL HAD ATTITIDES AND SOME HUNG UP ON ME. EVEN WHEN I CALLED ESCALATION COUNTLESS TIMES THEY REFUSED YO DO ANYTHING, APOLOGIZED. REFUSED TOBGET ME OTHER TVS. I FEEL LIKE I AM BEING PUNKED!!@

Friendly sales experience, appliance was delivered on time.

My experience with Best Buy geek squad is the worst, I took my phone there because they said that they are a certified Apple repair center. made an appointment when I return for the appointment and they said that the technician had not come in and they did not know when or if he wouldn’t come in, therefore, I made another appointment and called in advance when I got there, they said that there was no technician and they didn’t know if he was coming in at all again.scheduled another appointment and when arriving for that appointment. The technician was there and when they did a phone pre-check to see if they had the battery etc.they return and told me that my phone was known to have issues when replacing the battery and may require that the screen be replaced if that happened.when I ask them if that was the case then what would the price be? They said 300 and up dollars. Therefore, in my estimate estimation that technician was not certified to do those repairs because they weren’t certain of the outcome. therefore a cancel my appointment with them and left. My battery was replaced by battery plus hoop did put a certified Apple battery in my phone and I have had no issues at all with it. The price that they gave me is the price that they charged me. my advice is do not take your electronic devices to Best Buy geek squad.

Paid over $3,000 for a premium MacBook Pro and received a damaged/marked unit. Had to return the same day, then was sent back and forth between store and online support with no ownership and no goodwill resolution. Very disappointing experience.

I went in there about the 17th of last month and I spent close to 6000 on 4 laptops and on TV.
Two of the laptops had to be delivered and they said they would require a signature which was great. At least I felt they would be safe. We the first one showed up and I called the wife to let her know it was there as they didn't even knock on the door I went back to the store and informed them of then and they said the next one would be fixed.
Well on the 24th of March the second one shows up and again no signature require and no one was home. By the time we got home from secretary of state it was stolen.
I contacted FedEx right away and jumped though all the hoops and was told to call best by after a week.
I contacted best buy though the website and after a little run around and everything they denied my claim in which I appealed and again denied and I was then told to go to the store and those at the store are even worse. In the end I'm out about 1400 bucks and someone got a new pc.

The sad part the police said they couldn't do much. Because of the type of thief they would need to be caught in the act.

Customer service contacted me here as you see and I did reach out to them again and like the last few times I talked to anyone there it was pointless.
Best buy and thier employees do not care about customer service. Take you business someplace else. It is that simple.

Posting this for every store because this is not a store problem but a company problem where they shaft customers.

Best Buy can be good for purchases if they have the item in stock at a store local to you and you pick it up. HOWEVER, if you choose to have an item delivered to you, DO NOT trust their delivery timeline. EVERY SINGLE TIME I have placed an order for delivery, it has been delayed, often by days or even weeks beyond what was promised at time of ordering.

Defective product + slow replacement process

Purchased a Lenovo Yoga Slim 7i Aura Edition (~$1,200). Delivery was delayed, and the laptop arrived defective — it would not boot and immediately entered a Windows automatic repair loop.

After completing standard troubleshooting, I contacted support expecting a straightforward exchange. Instead, I was transferred across multiple teams (Geek Squad to order support), with no in-store replacement available. The only resolution offered was to return the device and wait 6–8 days for a replacement shipment.

For a high-end device that failed on day one, this process is unnecessarily slow and fragmented. A defective-on-arrival product should be handled with immediate replacement and expedited shipping.

Returned the device and chose not to replace it.

If I could give a zero I would. Customer service is literally the worst trash I have ever had to deal with. I will never purchase from bestbuy again. They will run you around and make you call 7 different people only to be told to wait 24-48 hours before they can do anything with your thousands of dollars worth of stuff!!!!! Useless trash, worthless customer service. Avoid at all cost.

Item supposed to be delivered the next day, but it wasn't. When I called to let them know, they said, "Sorry" but that's all they could do and then disconnected the call. Had I know it would be delayed, I could have driven to another store or ordered online.

The curbside delivery failed, The AI phone wasnt helpful I was instructed to go to the webite,I was on my phone and couldnt so I had to go inside which defeated the purpose of curbside pickup ,I am recovering from knee surgery and wear a brace and use crutches,anyway once in the store the guy at the store pick up register ignored me completely however the guy at the door was helpful and the guy that carried out my tv was awsome, you really need to correct your phone system

I'm sorry that I was forced to give even one star as the Best Buy in Jensen Beach, FL wouldn't know good customer service if it bit them in the A*S.

After being told on the phone they could turn around an iPad battery replacement the same day or next day at the most. I was told that I should buy the new battery elsewhere since they keep no stock. The jerk at the Geek counter said all iPad work is sent offsite to Apple and it would take 10 days to turn it around. So now I have an iPad with a tired old battery and no one to install it.

Incredible lack of knowledge and poor customer service. This person conveyed a complete lack of interest in the problem BB caused. I'll NEVER set foot in one of their stores again.

Best Buy
3840 Morse Road
Columbus, OH 43219

The store manager, Zachary, was outstanding—truly a 5/5 experience.

Unfortunately, my interaction with the Post Purchase Team was extremely disappointing.

I don’t write many reviews, and when I do—positive or negative—it’s because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback.

My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed.

At this time the payment had been processed and the laptop was onsite!!!

We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one.

Instead, we were told we would need to wait until the 17th for fulfillment—despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical.

Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse.
For context, the majority of my company’s expenses are with Walmart, Home Depot, and Best Buy.

Experiences like this directly influence where we choose to do business. If not for Zachary’s professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere.

Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy’s ability to retain customer loyalty.