Best Buy Reviews 

I orderd a Lenovo Legion pro 5 on Sale.They cancelt my Order after three days for No valid reason. The Money was ready at my Credit-card but they dont shipped IT.I never got a Tracking Number. After three days i got the information that the Item cant be shipped to my Location. I didnt got the Chance to say: yeah OK send IT to a Store...
They cancelt IT, sold the Item and after 1hour at the Phone the only answer i got was: sry WE cant so Something for you ... But of your want you can buy the Item for full price ... No Discount noch nothing

It wasnt my fault ... I dont get IT.
Where is the famous American customer Service?

Thx best buy so now i am flying Back to Germany, without a Birthday present for me. Never i will try to buy Something from you again in my life.

Why am I not allowed to add a pic? Lame TP!
Not wasting anymore time here.
Dont use bestbuys refurbished 3rd party sellers.
Total scammers.
Listing as exellent condition with scratched screen and other cosmetic defects and depleted battery...
Im pissed!

If i could give no stars I would. Customer Service is horrible. Locations are dated. Staff are rude and very aarogant and condensending. I got in line for customer service - was told to get in the line for check out when i wanted to return something. Made me get in the back of a line. Rude. Then I asked for a return. Person didnt know if they could or couldnt return an item. Then went through the process, and said no sorry youre late returning the item. I check it was 4 days past. Then i tried asking the manger, the smug look on his face saying no - no sorry, unfortunately, just no. You need to do better.

I went into Best Buy and all i wanted was a screen protector for my apple watch. Normally the employees wear a blue shirt however this particular employee(female) was wearing a red shirt and i can only assume she was a new employee. I told her what i needed and she kept asking for my receipt and i explained that one i'm replacing wasn't purchased from Best Buy. She asked which apple watch and i told her. She then said i don't know which one you have and that she wasn't familiar with apple products. She then left and said she would send over someone that could assist and she walked away and went to a register and was talking to another employee. I waited for ten(10) minutes and she was still talking to that same employee but neither came to assist me. Safe to say i won't be shopping at Best Buy anymore. Best Buy should know better than to send an employee to help a customer when the employee don't have a clue...

Purchased a Samsung watch online and it was shipped to my home. When the UPS driver delivered the package my ring camera captured the delivery which showed a crushed box. The package was left at my front door and within less than 30 seconds the box was picked up and brought inside only to discover the contents (watch) was missing. I then contacted customer service and after nearly two hours on the phone with the person, they informed me to go to a Best Buy store. The store started the refund process and were very helpful. The Best buy reversed the refund and charged me the full amount despite sending them proof with pictures and video from my ring camera. Best Buy refused to contact UPS to file a claim which according to UPS that was Best Buys responsibility and not the customers. UPS based on the pictures and ring video agreed the item was stolen and agreed to refund my money, but Best Buy had to refund the money. Again Best Buy refused to reimburse my money. I then contacted BEST Buys executives office and provided them all of the information. More than 2.5 months later Best Buy refunded my money. I then cancelled my membership and returned other items I had purchased and took my business to their competitors. In summary, Best Buy customer service is pathetic and they lie to their customers. Best Buy internet sales support is corrupt and dishonest. My suggestions to potential Best Buy customers is to avoid purchases from this company and take your business and purchases elsewhere. Best Buy turned out to be my Worst Buy which has resulted in BEST Buy losing my business forever!!

Three months, a FedEx misdelivery letter, and a police report and Best Buy still won't refund me.

In February I ordered a MacBook from Best Buy online for $1,195. FedEx never delivered it to me. FedEx themselves have since admitted this in writing , they issued an official letter confirming the package was misdelivered. I also filed a police report documenting the theft.

Despite having both of these documents, Best Buy has refused to issue a refund. Their customer service representative, who was handling my case, stopped responding to my emails and phone calls after I sent her the FedEx misdelivery letter. No callback. No acknowledgment. Nothing.

Best Buy continues to hide behind FedEx's original delivery scan, the same delivery that FedEx has now officially admitted was wrong. They have used this as justification to deny me a refund for three months while I have done everything right: filed a dispute with my credit card company, filed a police report, obtained written confirmation from FedEx, and contacted Best Buy repeatedly.

I am a customer who paid $1,195 for a product I never received. Best Buy knows this. FedEx has confirmed it in writing. And Best Buy still refuses to make it right.

If you are considering purchasing a high-value item from Best Buy online, be warned: if something goes wrong with your delivery, do not expect them to stand behind their sale. You will be on your own.

We are very angry former Best Buy customers! We bought a Yamaha keyboard on April 26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues.

The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card.
We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product.
We were told by Best Buy’s “Experience Supervisor” that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices.
We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy’s own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice!
We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store’s ineffective “Experience Supervisor.” She is inconsiderate and ineffective.
The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An “agent” eventually answered, but was unhelpful.
We emailed letters to the manager and to two company executives, but there have been no responses.

We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!

Tried to purchase a car audio system online that automatically went to pickup but i wanted shipping. Chatted for 30 minutes being connected to different departments. Was given a number to call and I requested a store call back, the agent went silent and never responded. I went back to chat after being prompted via several bots was given a different number to call that said we are closed. Went back to chat and went thru several long waits and finally got an agent who went over everything I already been over and ask me to hold 2 or 3 minutes and 10 minutes later replied the product is not available. That all took 84 minutes. And then the agent said he understood my frustration. This company will not allow you to contact a store directly which could have solved this in minutes. In fact the vast majority of Best Buy's customer support is outsourced to international call center networks. My issue is they are not efficient.

Dear Corporate Best Buy,
The purpose of this letter is to formally close my Best Buy Citibank credit card account and inform you that I will no longer patronize your stores. I am taking this step reluctantly after more than 10 years of loyal, dedicated customer history, during which I maintained a $10,000 credit limit and averaged over $2,500 in annual spending.
This decision follows an incredibly disappointing experience on May 23, 2026, at the Roseville, Michigan location (Store #407), which demonstrated that Best Buy no longer prioritizes customer retention or stands behind the products it sells.
On April 25, 2026, I purchased a UPS backup unit for just under $300. Exactly 28 days later, the unit completely failed and became unusable. When I attempted to return this defective merchandise, the associate, Zak, informed me that because I was outside of a 15-day return window, Best Buy would offer no remedy, replacement, or compensation, and that I would have to deal with the manufacturer directly.
When I requested a manager to discuss a reasonable exception for a fundamentally defective item, the supervisor on duty, Dontreal, was entirely unhelpful. Rather than trying to find a solution, he informed me that the situation was my fault for declining Best Buy's paid protection plan. He characterized the policy as absolute, refused my request to speak with another manager, and abruptly walked away from the conversation." While a Geek Squad agent named Shane later attempted to de-escalate the situation politely, the damage had already been done.
As a former Best Buy employee, I understand that retail policies change over time. However, a manager’s role is to exercise judgment to preserve high-value customer relationships. Rigidly enforcing a 15-day return policy on a product that failed in less than a month—and treating a loyal customer with hostility for questioning it—is bad business.

Purchased their total warranty package $199.00 for the year and had an issue with them taking back an item. The store manager in Douglasville Ga. Is trash and the associate with her smart mouth was trash. Do not believe in their bs warranty. The online customer service is just as bad and lied to us about talking g to a manager it was just another worker we could listen as he was telling us.

sold me the wrong product AGAIN. BROUGHT SPECS FOR COMPUTER AND WAS SOLD COMPUTER W/0 WINDOWS PRO LISTED ON SPECS PROVIDED.
IMPOSSIBLE TO SPEAK WITH ANYONE. ANSWER DRIVE 100 MILES TO RETURN

EVIL COMPANY. I signed up for the credit card to finance a laptop purchase. I paid it off months ago. They also put in my birthday wrong when I signed up for the card so I was having many issues signing in online. I got an email today saying I had $63 past due. I called the customer service and TWICE they told me that my past due was $63 due to an ANNUAL FEE which the NEVER DISCLOSED. When I finally got through to an Account Services, they then said the past do was $90 (it went up $30 in 10 minutes) and I had to pay this in order to cancel the account. UNBELIEVABLE. They are evil. Deceptive. Sneaky. DO NOT SIGN UP FOR THE CREDIT CARD. I was kind to the customer service reps but told them flat out they are a deceptive company and I will never buy from them again.

Absolutely unacceptable experience with Best Buy. I ordered an Apple Watch and already had issues with one order before this. Then on the replacement order, they sent the completely wrong item and the barcode/shipping information was messed up, creating even more problems.

I drove to the store expecting them to fix an obvious fulfillment mistake, but the employees refused to process the return in-store even though the item I received did not match my order. I wasted my time, gas, and effort trying to resolve an issue that was entirely caused by Best Buy.

Now I’m being forced to print shipping labels and mail everything back just to hopefully get my money refunded for mistakes that should have never happened in the first place.

Very disappointed with the quality control, shipping process, and customer service. Buying refurbished products from Best Buy has been a nightmare.

​"I am officially done shopping at Best Buy after a terrible in-store experience. I brought in an $800 Epson printer I bought just four months ago because it was malfunctioning. I was forced to carry the heavy printer back and forth between an anxious, rude Geek Squad employee and the customer service desk, with both departments refusing to help. The original employee ultimately dismissed me entirely, refusing to even look at my receipt and telling me to deal with Epson directly. I deeply regret making this purchase at Best Buy and will never be a customer again."

It's not best it's WORST. Never again!

bad charged 1 365 service fee $450
new pc
never asked
never agreed
charged and i will spend 2 days to get fixed
wrong and bad management charge first
why
you lost me for life and my rentals
i have and i pay for geek service
greed and violated trust
Scott S austin tx 5/17 2026
stop call wrong wrong disclose and ask

On a Sunday I ordered a small upright freezer online with delivery. I received and order confirmation email with a delivery date the following Wednesday between 7am - 7pm and the email said a 4 hour window would be provided closer to the date. By Tuesday I had heard nothing so I looked online and no delivery was scheduled. The Wednesday delivery had disappeared. I got on a 45 minute chat with an agent. They could not reschedule the Wednesday but had Thursday available. I agreed and we set the delivery for Thursday. Again the same 7a -7p and an statement I would be notified by 9pm the day before with a 4hr window. Now not more that 2 hours later I get a text that I need to schedule delivery!!!. The Thursday delivery is gone. After I was told this was flagged and would not be deleted. The only options now available are Friday or Saturday. Really? How do I know that is even true? I canceled the order.

I got such a wonderful smart, experienced chat agent. Jenny Gray. She went above and beyond with my shopping needs. She went so far as to put exactly what I needed into the cart. All I had to do was pay for it. I hope someone at Best Buy sees this review. A lot of companies need an awesome agent to work with like Jenny Gray.

I bought a product that Best Buy's return policy said wasn't returnable if opened. It was a cell phone sim card. The sim card didn't work. I returned it because it was a defective item, assuming that they would make an exception for non-returnable items if the item doesn't work. Just received the returned item with a letter saying it can't be returned.

Normally, I wouldn't complain about a non-returnable item. I've bought plenty in the past. However, there have been a few times a non-returnable item didn't work when I received it, and the store made an exception because the item didn't work, processing the return because they sold me faulty merchandise. Best Buy is the only place where their customer service was so bad that they refused to accept a return for a faulty item because it wasn't returnable.

I will never purchase anything from Best Buy again. I'm glad the physical store in my location went out of business and will never visit the website or a different location again.

I purchased a laptop yesterday at Best Buy, Landsdown, Richmond, and they offered a service that included software installation and clearing unnecessary data. I left my laptop with FARID, who helped with the service. He was so friendly and helpful and even went above and beyond installing my personal business software, and I do appreciate his favour and Best Buy Customer service as a whole.