Best Buy Reviews 

I purchased a laptop yesterday at Best Buy, Landsdown, Richmond, and they offered a service that included software installation and clearing unnecessary data. I left my laptop with FARID, who helped with the service. He was so friendly and helpful and even went above and beyond installing my personal business software, and I do appreciate his favour and Best Buy Customer service as a whole.

I was convinced to sign up for a Best Buy credit card so I could reap the benefits of all the purchases I was making. I spent a ton of money and was expecting to receive some Best Buy gift cards. Guess what never came......... When I called to ask where they were, apparently they had already expired. What a crock. Last purchase I will ever make there.

Best Buy N. Attleboro MA

Unable to contact the store directly at any point. Calls were routed to an overseas call center that could not provide clear or consistent information. I was disconnected when asking for a manager and given conflicting updates. My order was later canceled without explanation. Poor and frustrating experience.

Best buy st cloud mn. They are lier's. I I bought a Samsung TV 65" $650. And there worthless 5 yr warranty $120 best buy told me to bring TV in for exchange.i ask please confirm this I'm a disabled veteran I'm driving 30 miles one way. Are y sure they said 100%sure. I bring TV in best buy said now they changed there mind so
No to exchange and no to them fixing it at store. They were very abusive and swearing at me. And told me to get it out of there. I asked for help since I'm disabled and my wife is 80lbs they said yes bring my truck to door. I waited 30mins and no one there when I came in they said they forgot and they don't know when they could help me and if they could help me. So another lie. They are dirty stinking lier's and are only out and say anything to get your cash. I was a marine and I never seen anyone with no honer as best buy there's no fix for these kind of people.all should be fired get some McDonald's people in there to work

My wife and I purchased a Maytag washer about a month or so ago at the Plymouth meeting Best Buy. It was delivered on time, but the installer was unable to detach the old hot water hose from the faucet, and so had to install the washer with the old, decrepit hose - leaving the new one behind. He had put some WD40 on the fitting but was then still unable to detach the old hose. He specifically instructed us to contact Best Buy and arrange for someone else to come out again to install the new hot water hose after the WD40 had had time to work. Today the Best Buy installers came to finish the job and refused to touch it, saying that was not their job. Best Buy uses contracted, third-party installers who are utterly incompetent, and cannot do the job, and take no responsibility for their actions. Best Buy for their part, uses third-party sh**it contractors because they are cheap. So far, Best Buy has failed to honor its service contract with us (we paid for a 5-year service contract), and failed to honor its original sales contract with us in that the new hot water hose has still not been installed and we are just waiting for the old one to fail. If Best Buy does no make this good IMMEDIATELY, we will be filing suit, naming the Plymouth Meeting store, the company itself, the sales person who sold us the washer, and the manager of the Plymouth Meeting store. (Will update this review as the situation warrants. For now, DON'T BUY FROM BEST BUY where installation is needed. They contract with SH**IT installers.)

Ordered an open-box TV from Best Buy’s online store on May 7. The shipment was damaged in transit and routed away from delivery, but no proactive replacement was initiated. Customer support repeatedly gave inaccurate information, including assurances that a replacement shipment existed despite being unable to provide valid tracking details.

At one point the order was marked “delivered,” but the tracking showed it had actually gone to a warehouse in Kentucky rather than my address (Atlanta GA). After another support call, a replacement was finally created, only for it to be silently canceled overnight without any notification because the wrong inventory type had apparently been reordered internally.

The most frustrating part was not the original shipping damage itself, but the repeated misinformation and lack of communication throughout the process. After multiple calls and over a week lost, I ultimately requested a refund and decided to purchase elsewhere.

This experience has left a sour taste in my mouth and I don't think I will be doing business with Best Buy ever again.

My brothers ordered me a big screen TV online. They were supposed to be here on Monday, the 11th, but didn't get here until today, the 13th. They took my old TV, which was a heavy, heavy TV. They plugged in the 55-inch TV and left. No instructions for the remote. and they left the box the TV came in. Would never order from them again.

Terrible customer service. If I could give a zero rating, I would. First off, I am not tech savvy. I am 63 years old. I walk into the Pacoima store and I am greeted by the employee sitting in the front greeting people. I guess you would call him the greeter. I explain, and show him my situation so he directs me to the printers and ink area. I explain, and show the female employee that works that area, my situation, and she says she knows what I need. So I follow her and she proceeds to look for a lightning cord, I guess that’s what you call it for an iPhone, and a small adapter for my SD card reader/USB device. So she hands me two small boxes, one with the lightning cord, the other with two small adapters that come in the box. I told her all I want is an adapter, one adapter, that goes from my iPhone to my USB device so I can watch the videos off my SD card reader. And I ask her, “Is this gonna work?” She replies “This is exactly what you need”. So I purchase the items, take them to my car in the parking lot, TRY to put them together and it’s the wrong small adapter. The small adapter fits a different kind of smart phone. So I go back in the store and wait in the return line, return the adapters and get a refund. I kept the lightening cord thinking I might be able to still use it. The greeter at the door notices me exiting and asks “what happened?” I said. “wrong small adapters”. He then directs me to the Geek Squad. I explain, and show the female employee working there my situation and she tells me they don’t sell those kind of adapters. I would have to buy them from a third-party, online. I’m saying to myself that this is getting too complicated. I say to her, “doest’t Apple Store sell these adapters?” She says no. So, I go home and look on the Apple Store app anyway. And gee, what do you know? Apple Store sells the iPhone lightening cord with the USB adapter, all-in-one. So I go back the next day, wait in line again, and get another refund. Turns out, the first employee handed me a lightning HDMI adapter that was useless for my situation. Terrible customer service! No product knowledge, no technical know how. I bet they couldn’t put a puzzle together even if they had all the pieces in front of them. I left that store feeling very disappointed.

My experience at Best Buy started off very frustrating and confusing. I spoke with two different employees at first, and unfortunately I was given incorrect information that ended up locking me out of all of my accounts. I left feeling overwhelmed and upset, but when I came back and spoke with the manager, Marcia, everything changed.

Marcia was absolutely amazing. She was patient, understanding, professional, and truly went above and beyond to help me fix everything. Noah also deserves recognition because he was incredibly friendly, helpful, and had excellent customer service skills. Both of them turned a stressful situation into a much better experience, and I really appreciated the time and effort they gave me.

The one major issue I think Best Buy needs to improve is the Wi-Fi. Customers should not have to wait 30 minutes to an hour just to back up data or transfer information. For an electronics company, reliable and fast Wi-Fi should be a priority.

Overall, thank you to Marcia and Noah for their outstanding customer service and for helping me through a stressful situation!

Pretty decent experience for a big box retailer. Was able to have an item from the store shipped directly to me so I didn’t have to drive 40 miles

Tried 5x to reach a person to inquire if they have a particular phone in stock to avoid making a blank trip. Could not find a number to reach a living soul and their reviews online are horrible. That wasn’t my experience a couple of years ago, so I’m really surprised to see how low their scores have dropped by online customer service and here on trustpilot. Dismal experience. That’s abominable losing sales to an AI assistant that is just as crazy with their chat capability absolutely unacceptable and rude. Just hung up on me. People are so much better over AI.

12 days to change my Tv with a Geek Squad insurance subscription! I will never buy anything at Best Buy.

I purchased surround sound speakers. I did not take the speakers out of the box. I needed to get more info as to how I will use the speakers and how they will connect to my system. I decided after thirty-three days that they would not be good for my application and returned the speakers. They have a 15-day return policy for a full refund. I went past that date, and they said if I wanted a full refund, I would have to buy a membership for the cost of thirty dollars. because I went past the 15-day return policy, or get a gift card for the full amount. There was a time when Best Buy did anything for its customers. Not anymore. I don't buy electronics very often, so it was like throwing my money away. This policy is extortion and racketeering

Went in to get replacement screen protectors I already purchased for life of phone. The manager said we don’t have them anymore and I need to pay for new one. When I said that’s not right he said it’s not his problem and walked away laughing. Rude and obnoxious and I’ll never shop there again. They lost my business.
I called the 800 number and they said they will make me an appt to get the correct protector free of charge and the manager should have offered that.
If you wanna work in retail you need to be customer focused and this manager was more concerned with talking with his co workers than helping me.

Lissaire is trust worthy company. I bought there hot

The absolute worst online shopping that I have ever had !!!
I see Best Buy reviews were under 2 stars.
I attemped to buy a pricey item online but was prevented from buying because of layers of Best Buy conflicting computer GAK.
I could not buy it as a guest.
I had to open an account - unable to open account.
Was prompted to enter another email address but received no verification code at that address.
I spent 75 minutes with a "chat" representative only to find "invoice failed"
Told to use another browser but I only have one browser,
Quit attempt to spend $ at Best Buy after 20minutes online & 75 minutes on "chat".
Multiple items to perform, all failed - 95 minutes wasted.
Failed to spend my money at Best Buy.
I was going to buy a "Geek Squad" protection plan but gave up on that, fearing layers of Best Buy gak would prevent me from using the "Geek Squad" (name sort of diminishes confidence).
Fire the entire Best Buy IT section.
Best Buy is a dynamic disaster for on-line shopping.
Best Buy will never respond to my complaint - just don't care.
More tail wagging the dog - make customers comply with some stupid inane process vs. making the process comply with customer's needs.
Like to see all Best Buy doors pad locked.

It’s crazy how companies I once loved as a young adult have witnessed a complete 360 in customer service and approach now that I’m 40. Best Buy is among the worst of these companies, as after today I won’t be shopping with them anymore.

I purchased a phone from Best Buy’s Lively service because, in conjunction with Cap One Shopping, they offered me rewards gift cards for my purchase.

I bought and paid for the phone, but I never received the cards. When I contacted Best Buy, they blamed Cap One. When I contacted Cap One, they said it’s Best Buy’s fault.

I just wanted my money back. Best Buy told me it would not give me a full refund despite the fact that I never even opened the box it was shipped in. Not a chance. I immediately fought the charge on my card and will pursue this to the full extent of the law.

I’m done playing games with retailers and credit card companies. It’s nuts that our government allows this crap to happen, but I’m not.

Hello, id like to inform Dylan Employee at best buy in fargo north dakota, he was very rude, he would not let us test the speakers that i was interested in buying but not anymore. Very disappointed, i have been looking forward to this speaker for months now. I would like this to be handled asap. Other than the store was enjoying other employees were super respectful BESIDE DYLAN. As said, im very disappointed. I would like to have a reply on this soon. If your going to have it on display then let the customers play around with it.

Absolute SCAM of a company. ZERO customer service. Do not purchase appliances from Best Buy. Purchased a Bosch oven, scheduled delivery a couple days later with a 7 am-7 pm installation window. Never showed up or called. Next day we called numerous times, speaking to multiple people in other countries before finally learning nothing, but getting installation scheduled again in 2 days. That window came and went, no oven, no phone calls, and no explanation. Process repeated with phone calls AGAIN trying to locate our oven with no explanation regarding the no-show or where the oven or the delivery driver is. Once again phone calls made, delivery window promised the next day - AGAIN. This time we get an email stating delivery must be rescheduled - no explanation whatsoever. This is the THIRD promised delivery & installation date. BEST BUY IS SYNONYMOUS WITH SCAM. We then drove to the store, unable to reach a human by phone, and demanded a refund after no explanation could be provided on the whereabouts of our oven or why all three attempts failed to materialize the installation of the oven we paid for.

BUYER BEWARE
BEST BUY is by far the worst of all appliance stores! The delivery companies are always third party and I have nothing but positive comments for them. The two drivers even came back at the end of the day to see what was going on and confirmed that the machine was defective. Dealing with Best Buy was the real nightmare!! They simply read from a script and don’t listen to anything you say! Try to speak to a manger and they tell you they will call within 1-2 hours. It’s now been 20 hours. Thought we had it resolved, associate told me it would take time for return/exchange to process but she would call before she left last night……still waiting on her. When I spoke to call center this morning the associate told me they are a call center and don’t have notes, put me on hold, came back 5 min later (per timer on my phone) and told me she read notes 🤦‍♀️ Save yourself the stress don’t shop at BEST BUY!!!