Best Buy Automotive Equipment Reviews 

2,244
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a truly great experience with this company. Clients frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and polite throughout the entire purchasing experience. Consumers also deeply appreciate the consistently top-notch customer service and the remarkable ease of finding the exact equipment required for their professional automotive shops. However, some customers also noted occasional difficulties regarding delayed deliveries, product clearance issues, and unsatisfactory staff communication during their orders. A few reviewers mentioned feeling unsupported when trying to resolve technical problems or waiting for missing equipment components to arrive safely at their local shops.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, product... See more

Product

Reviewers mention positive feedback about product, noting that items are just as described and work exactly... See more

Customer service

Clients share positive opinions on customer service, highlighting fast and courteous support that effectively... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast follow-ups, efficient... See more

User experience

Users describe satisfaction with the buying process, highlighting how easy and hassle-free it is to purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having moved into a new shop, changing to an LLC and all the chaos that involves, getting much-needed equipment to service vehicles was next to nonexistent. Best Buy Equipment worked with me to... See more

Rated 5 out of 5 stars

We have purchased several items from Best Buy Auto Equip for our shops and Cosmo has always taken care of us. Always easy going and knowledgeable making sure I get the equipment that fits my needs.

Rated 5 out of 5 stars

Customer service was excellent! Representative directed me to a better prouduct they sold for my needs. Very friendly service and listened to my needs to match me up with the correct product I needed.... See more

Rated 5 out of 5 stars

Great customer service! Price was best I found anywhere, in fact I thought at first it was a scam, but after talking to a representative that I could easily understand I was no longer concerned!



Company details

  1. Car Accessories Store

Written by the company

Best Buy Automotive Equipment has been in business since 1987 years with over 80 years of combined staff experience. Offering expert advice, great prices, quick financing, product delivery and installation, we make it easy to equip your shop the exact way you want it!

Best Buy Automotive Equipment is a Professional Auto Equipment Company

Written by the company

Our Goal Has Always Been to Sell Quality Products at Competitive Prices
Best Buy Automotive Equipment is one of the largest automotive repair equipment dealers in the U.S. We stock thousands of items at our warehouses It is the volume of business we do that allows us to bring you both the best prices and quality products. Best Buy Automotive Equipment's #1 concern is taking care of you the customer. We are fully staffed with a technical support team to assist you with any questions or service related issues you have and if we don't know the answer we'll find it for you. Our warehouses have Show rooms for you to check out our equipment as well as fully stocked parts rooms for service after the sell.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(2,244)

334 reviews in the last 12 months

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Rated 5 out of 5 stars

Good stuff

Compared to other sites you had a very thorough description of the product as well as a fair price and free shipping, these were all necessary for me to make my purchase. Then you ultimately got my business because you accept PayPal.

September 3, 2026
Rated 5 out of 5 stars

Great Customer Service

From the first phone call, till the last call so far, excellent service. Spoke to multiple people with questions I had, everytime answered kindy to the best of their knowledge. Great customer service so far.

August 31, 2026
Rated 5 out of 5 stars

Cosmo

Cosmo, and the team at Best Buy Automotive aways take good care of us. Fast follow up to questions and quotes. Always a joy to do business with Best Buy Automotive

August 26, 2026
Rated 5 out of 5 stars

Sales Associate Cosmo was the…

Sales Associate Cosmo was the "Greatest"
Excellent buying experience.
Cosmo was very helpful and suggested options on my purchase.
Will be a return Customer! Product was Priced competitive and a excellent bargin.

August 26, 2026
Rated 5 out of 5 stars

Car Lift Order

Easy to navigate website. Multiple options to choose from. Great pricing. Free shipping. Will order from again. Thanks!

August 23, 2026
Rated 5 out of 5 stars

Amazing buying experience

You guys have made this buying experience smooth and easy and had amazing customer service the whole way. I look forward to my new tire mount and balance machine!

August 20, 2026
Rated 5 out of 5 stars

I placed a phone call and it was… the service was over the top and I don’t think I could add anything to the experience, it was very positive

I placed a phone call and it was immediately picked up by a person. His name is Anthony, extremely knowledgeable about the products. I had questions about a two post lift on Best Buy’s site, Anthony answered all of my questions. My interaction with Anthony was what made the difference between buying from this company and somewhere else. To be fair, I didn’t call anyone else after talking to Anthony. I was so satisfied I didn't feel the need to go shopping. It is very difficult to find this kind of service these days. If an owner of this company is reading this, please do not replace these people with AI. AI is not buying your equipment, people are buying your equipment and people want to speak to people.

August 19, 2026

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