After having moved into a new shop, changing to an LLC and all the chaos that involves, getting much-needed equipment to service vehicles was next to nonexistent. Best Buy Equipment worked with me to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have purchased several items from Best Buy Auto Equip for our shops and Cosmo has always taken care of us. Always easy going and knowledgeable making sure I get the equipment that fits my needs.
Customer service was excellent! Representative directed me to a better prouduct they sold for my needs. Very friendly service and listened to my needs to match me up with the correct product I needed.... See more
Great customer service! Price was best I found anywhere, in fact I thought at first it was a scam, but after talking to a representative that I could easily understand I was no longer concerned!
Company details
Written by the company
Best Buy Automotive Equipment has been in business since 1987 years with over 80 years of combined staff experience. Offering expert advice, great prices, quick financing, product delivery and installation, we make it easy to equip your shop the exact way you want it!
Best Buy Automotive Equipment is a Professional Auto Equipment Company
Written by the company
- Our Goal Has Always Been to Sell Quality Products at Competitive Prices
- Best Buy Automotive Equipment is one of the largest automotive repair equipment dealers in the U.S. We stock thousands of items at our warehouses It is the volume of business we do that allows us to bring you both the best prices and quality products. Best Buy Automotive Equipment's #1 concern is taking care of you the customer. We are fully staffed with a technical support team to assist you with any questions or service related issues you have and if we don't know the answer we'll find it for you. Our warehouses have Show rooms for you to check out our equipment as well as fully stocked parts rooms for service after the sell.
Contact info
42660 Rio Nedo Rd, 92590, Temecula, United States
- 855-275-5141
- info@bestbuyautoequipment.com
- www.bestbuyautoequipment.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This has been a very disappointing…
This has been a very disappointing process.
I bought a lift on June 3rd 2026.
It’s been more than a month and the lift can’t be used.
It got shipped after 2 weeks. The freight company gave date of delivery. Rented a forklift to unload it and they never came, list that money.
Finally after several days, emails and phone calls they delivered it.
When delivered it came without the hardware box and no power unit.
Contacted Best Buy. Provided photos. It’s been over two weeks still no power unit. Still nothing. This is so painful.
Bestbuy Equipment meen what are you guys doing?
July 8, 2026
Reply from Best Buy Automotive Equipment
I want to walk through exactly what happened here, because you deserve a clear account and because most of this was outside our hands.
You ordered in early June, and your lift shipped about two weeks later. The freight carrier set your delivery date, so you scheduled and paid for a forklift to unload it — and then they didn't show. That cost you the rental, and it was the first of several missteps that were the freight carriers, not yours. When they finally delivered, the shipment arrived without the hardware box and without the power unit.
The same day you reported it, our team opened a dock search with the carrier and got your hardware box located and delivered that day. The carrier then reported the power unit as "found," but never gave a delivery date. We kept following up through the holiday weekend with no movement. Early this month, they came back and told us the power unit had gone missing again.
At that point we stopped waiting on them. We shipped you a brand-new power unit at no charge, and it's on its way to you now. We're also working with the freight carrier to make the lost forklift rental right.
This has taken far, far too long, and I'm sorry for every part of it that landed on you. Please reach out if you need any further assistance..
— Jacob T., Best Buy Auto Equipment
My sales rep was extremely helpful and…
My sales rep was extremely helpful and courteous. He provided me with all the information I needed to complete my purchase. Well done
July 7, 2026
Cosmo was a very nice very honest very…
Cosmo was a very nice very honest very professional
July 6, 2026
My sales agent was incredibly patient
My sales agent was incredibly patient, answering multiple qq
questions. Max was extremely knowledgeable about the product and was a real joy to talk with. Thanks!
July 6, 2026
Good purchasing experience
It was a good purchasing experience. Answered all my questions and provided excellent advice.
July 2, 2026
Max was knowledgeable about the various…
Max was knowledgeable about the various equipment choices that i was interested in. He was not aggressive and gave me time to assess the best choice for my situation.
July 2, 2026
The ordering process was extremly easy
July 2, 2026
Anthony was great to work with on the…
Anthony was great to work with on the details of my lift. He was very responsive in getting the info I needed to make the purchase. All aspects of the purchase were well explained and handled quickly.
July 1, 2026
Bernie was very knowledgeable and…
Bernie was very knowledgeable and helpful. Also has a great personality for sales and service.
July 1, 2026
I ordered over the phone and Cosmo was…
I ordered over the phone and Cosmo was my salesman. Very polite and very helpful. He answered all my questions and was very professional.
June 29, 2026
Anthony was very knowledgeable and made…
Anthony was very knowledgeable and made it easy for me to make my decision on what to buy. Thanks!
June 23, 2026
Will shop again
The customer service is beyond great. They are always looking to give the best price without sales tactics. I had to cancel a sale a couple years ago, today i was finally able to purchase my lift. They went above and beyond price matching. Anthony was my salesman, couldnt suggest them more. They even called me later with an offer i couldnt refuse
June 22, 2026
Customer service is excellent
Customer service is excellent. Always fast and easy to purchase products I need.
June 22, 2026
Very prompt and knowledgeable
Very prompt and knowledgeable. A first class establishment, so far.
June 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.