Best of Suffolk Reviews 

A terrible company. We stayed in Weavers Cottage, Lavenham.
They accused us of blocking the drains and charged our card for £100 without our authorisation.
We found this company to be unprofessional and would avoid using again.
We will do a chargeback with our bank to retrieve the funds.

Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whilst we were in due to noise. The attitude of Best of Suffolk has basically been - this is what happens in towns and there’s nothing we can/will do, sorry if that isn’t the answer you wanted. What service, hopefully we will save anybody else wasting their money to book this property.

hired a cottage for 3 nights over new year, in the hall there was a leak wich created blown paint and mould, best of suffolk should have inspected the property before it was rented as it was a new one on there books, got one night refunded instead of the 2 that we wasn't there, best of suffolk blame everybody but themselves, and we are talking lots of mould that's been there for sometime.

This is one of my favourite holiday homes: beautiful decor, clean and comfortable. The grounds are attractive and quiet, and the swimming pool is a bonus.

Old Bloxhall House is undoubtedly a beautiful property, well decorated and the kitchen in particular is exceptionally well equipped. However upon arrival we found some advertised features not provided, in particular one complete room was locked. We immediately contacted Best of Suffolk who eventually told us that the website is for guidance only! Just before arrival we were informed that there would be building works every working day whilst we were there. This was reluctantly postponed but arrived to find the property was surrounded by extensive building works including around every entrance.

I booked with Best of Suffolk last year and the house exceeded expectation. This year's, Heron House, Southwold did not. It was not clean (lots of dog hair) and the downstairs lacked the comfort you would expect when a property costs almost £2,900 for a week. The sofas were incredibly uncomfortable and the outside yard was neglected. On a positive note bedrooms and bathroom were nice and the house is in a fantastic location.

Nice and easy to book. Just the right level of communication regarding the rental and their other services. They were quick to respond to email requests to change booking and other enquiries. Property was great. There was an issue with the key lockbox on arrival but someone was already on their way to fix it so we were only waiting 30mins to get in the property but that's the only real grumble and it's a minor one at that.

Good property, excellent location with parking

First visit to Suffolk, great choice using Best of Suffolk, plenty of accommodation choices, very competitive prices. Easy to book on line also, great communication throughout the holiday process, clear and easy to understand information. Will definitely return to Suffolk and use them again for our stay.

Lovely house and grounds. Very well appointed and perfect location near to the beach and pub. Light and airy rooms with plenty of space for everybody.

Red Robin proved to be the ideal holiday accommodation, everything you could possibly want to hand, immaculately clean, quiet location, and a lovely welcome gift.

Can I thank your company for what was a really enjoyable stay in Thorpeness.

The cottage was exactly as described and all of our needs were met. Your high standards of service were evident throughout.
Comprehensive and clear documentation.
Cleanliness of property excellent.
The arrival gift box was greatly appreciated.
The equipment and fittings were all of a high standard and met all of our needs.
The communication from first enquiry through to booking and arrival information was timely and very professional.

The description was accurate and the photos were great
The cottage was bigger than we had expected and the position was fantastic

We have used Best of Suffolk for a number of cottages over the last few years and always find their properties to be excellent quality and very clean. We will continue to use their services in the future for our holidays in lovely Suffolk.

Can not fault the service we received from Best of Suffolk. The booking was very smooth, they kept in touch and communicated everything very clearly.
The accommodation was exactly as described and had everything we needed.
The location was fantastic for us too, so close to Aldeburgh and the beach.
I would definitely recommend them.

Best of Suffolk, now where to start. I’m not going to name the holiday cottage we booked as the accommodation was lovely. We arrived at our destination after a 6 hour drive looking forward to a nice restful holiday. We unloaded the car and then decided to have a nice cup of coffee before unpacking, first disappointment, no tea, no coffee, no biscuits, the welcome pack was just one large bottle of wine, oh well! never mind, we’ve used Best of Suffolk before and they’re not the best at welcome packs. The cottage however was a lovely bright large 3 story house in a beautiful setting. We were there 2 nights and my husband started feeling unwell, he looked really pale and had an extremely sore throat, being the organised person I am, I had Covid tests with me and you guessed it, he was positive. Oh no!!! We weren’t that sure what we were supposed to do and we didn’t feel we could carry on with the holiday and certainly didn't want to infect anyone else so we packed up, rang the house keeper to inform her, then armed with hand sanitiser and masks headed home (which we managed in 5 hours without stopping). Now we took out the insurance that is plastered over the Best of Suffolk web page but didn’t know if we were covered, so rang Best of Suffolk and here is where it gets tricky. All we wanted was a little bit of advice and instead we were met by rudeness and quite juvenile behaviour from one of their managers, no care, no empathy and it was quite clear we were on our own. This was our very much looked forward to summer holiday, we used to have a gorgeous little dog who meant the absolute world to us and we put a little plaque on Southwold Pier in memory of him, I know its bonkers but that’s the kind of people we are. We never got to visit it. The whole thing has been quite upsetting and not helped by the absolute unprofessional and unhelpful Best of Suffolk staff, we weren’t demanding a refund, just a bit of help. In the end this is probably to worst customer service we’ve ever had and if you try to complain, it goes nowhere. Rest assured we are over Covid now, it really is a nasty little virus, I don’t recommend it and we will be going back to Suffolk hopefully some time in the Autumn but we most definitely will not be using the services of Best of Suffolk after using them many times before, they’re absolutely fine until you have the unfortunate luck to have to speak to them or rather listen to them as they have a habit of speaking over you when all you want is an answer to a question that they clearly have no knowledge about; and no I don’t recommend them.

The house was perfect but the customer service even better