Best of Suffolk Reviews 

192
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Booked a second time with best of Suffolk albeit first time with previous owners. House in Aldeburgh very clean and in lovely condition however I suspect it had not been thoroughly checked be... See more

Company replied

Rated 1 out of 5 stars

Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whi... See more

Company replied

Rated 1 out of 5 stars

I had booked to stay in Southwold at New Year. At the time of booking I paid a significant deposit. Sykes Cottages / Best of Suffolk contacted me today to advise that they could no longer honour t... See more

Company replied

Rated 1 out of 5 stars

Shocking company ...Throughout the covid virus they have refused refunds to customers whom are now unable to go away at all this year as they are shielding vulnerable children and adults .. no. empat... See more

Company replied

Company details

  1. Cottage
  2. Travel Agency

Written by the company

Award winning agency specialising in stylish Suffolk holiday cottages. Over 400 beautiful Suffolk cottages available. Book your cottages in Suffolk now!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(192)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Family weekend in beautiful family…

Family weekend in beautiful family home. Lovely wood burner in the lounge lit each evening , we all sat around it playing board games. The one downside was that the weather was cold which meant the rooms in the roof felt cold even with the heating on, this wouldn’t stop me booking here again though. Definitely recommend it as a place to stay in Suffolk.

May 25, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Jacqueline,

Thank you for your 5 star review of our service.

We are pleased to hear you had a fantastic stay despite the weather.

We hope to be able to welcome you back to a sunnier Suffolk again in the near future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

I enjoyed my stay in this lovely…

I enjoyed my stay in this lovely cottage conveniently situated between the beach and town. I arrived late in the evening and found the cottage warm and inviting. I was particularly impressed by the fluffy towels and the ease with which I found the utensils to cook breakfast the next morning. I also enjoyed sitting in the garden in the late afternoon. A delightful stay

May 25, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Jill,

Thank you for your feedback following your recent stay.

We are pleased you enjoyed your stay and hope to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Great stay at St Margaret’s cottage

St Margaret’s cottage was lovely very clean and good facilities. We were very comfortable there for the week. We were walking the Sandlings path from Ipswich to Southwold and this gave us a good base. I would recommend this cottage to others to stay in.

May 25, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Jill,

Thank you for your feedback following your recent stay at St Margaret's Cottage.

We are pleased you were comfortable at the property and hope to welcome you back again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Very nice house and garden

Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house down Minesmere River to coast then North for loop around RSPB Nature Reserve. Eels Foot pub on route very good. Local shop very good and the metal architecture a bit furher up the road. Village a mile north Westleton has good store shop, cafe, post office, garage and pub. Pub is really nice decor and garden/conservatory, unfortunately food was a rubbish, steak tough/inedible half the watercress was yellow!! But Suffolk has an amazingly varied wild countryside and coast, great.

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Randy,

Thank you for taking the time to provide such detailed feedback following your stay.

We are pleased to hear you enjoyed the house and garden and hope to be able to welcome you back again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Very happy

Very happy with Coastal Suffolk service, including when we amended book

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Thank you for your feedback following your recent stay.

We hope to be able to welcome you back to one of our properties again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Holiday booking

Easy to navigate website
Everything was as described
Website very informative

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Rayona,

Thank you for your 5 star review.

We are pleased you were happy with the service offered and hope to be able to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Lovely house near the sea

Beautiful spacious house in lovely location, everything there you could possibly need.

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Rachel,

Thank you for your feedback following your recent stay.

We are pleased to hear you found the house to be lovely and hope you enjoyed your time in Suffolk.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

First-rate

As always I had a lovely stay with a Best Of Suffolk property in Southwold. Throughly recommend .

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Thank you for your 5 star review of our service.

We are delighted you had a lovely stay in Southwold and hope to be able to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Excellent service

Excellent service, helpful and will definitely book with Best of Suffolk again.

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Roo,

Thank you for your feedback following your recent stay.

We are pleased you found our service to be excellent and look forward to welcoming you back to one of our properties again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

No problems at all with anything…

No problems at all with anything including the accommodation and the booking process. Can’t comment if there had been but as it is I would recommend Best of Suffolk and will use them in the future.

May 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Thank you for your 5 star review of our service.

We are pleased your stay ran smoothly and look forward to welcoming you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 1 out of 5 stars

Nightmare experience...

Nightmare experience trying to book with this company. As many other genuine reviews have indicated, the abysmal conduct and attitudes of staff (I dealt with three different employees) has been so horrific that it was impossible to continue with the booking. They have held onto the full booking fee (over £2k) and so further action is now underway to recover losses. Research into reviews of this company is highly recommended and something I would usually do first - alas this was a last minute booking and the positive reviews naively trusted.

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

Another great booking…

I have used Best of Suffolk on a number of occasions and they never fail with a smooth booking (and follow-up) system. The two cottages I have stayed in have been as excellent as Best of Suffolk have advertised. On the odd occasion I have had to call the office, the staff are always courteous and helpful.

March 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Ruth,

Thank you for your feedback following your recent stay.

We are pleased you found the properties to be excellent and hope to welcome you back again in the near future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Excellent Service all round

March 24, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Pauline,

Thank you for your 5 star review of our service.

We hope to be able to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Lovely property in beautiful Aldeburgh

Lovely property in beautiful Aldeburgh. Great location. Easy parking. Accommodation was clean, well equipped, had plenty of space, and a bonus to have a garden!

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Natalie,

Thank you for your feedback.

We are pleased you found the property to be lovely and hope you enjoyed your time in Suffolk.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Best of Suffolk give excellent service

Best of Suffolk give excellent service, and highly recommend them ... Pied a Mer was beautiful

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Jean,

Thank you for your feedback.

We are delighted you found our service to be excellent and hope to be able to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Always great at Lapwings

Always great at Lapwings. The house is comfortable and clean. We’ve been many times and this was extra special after a bereavement- quiet and relaxed. Lots of walking and a well equipped kitchen to cook our food

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Catherine,

Thank you for your 5 star review of our service.

We are pleased you enjoyed your time at Lapwings and hope to be able to welcome you back again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Easy booking process

Easy booking process, and a good selection of cottages to choose from. Dog friendly cottage availability was important for us and they helped us to find a cottage for the dates we had in mind.

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Janine,

Thank you for taking the time to leave feedback following your stay.

We are pleased the team were able to find a suitable property and hope you enjoyed your time in Suffolk.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

The property was great

The property was great, had everything we needed and was very comfortable. The beds were especially comfy!
Best of Suffolk were very efficient, prompt and gave us all the information we needed. Overall a very positive experience.

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear James,

Thank you for your 5 star review of our service.

We are delighted to hear the property was comfortable and had everything you needed and hope to be able to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Professional service

This was our first booking with Best of Suffolk. Efficient service, good information was provided and the property was as described on the website.Our breakages deposit was returned promptly. We will use them again next time we go on holiday to Suffolk.

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Dear Andrew,

Thank you for your feedback.

We are pleased you were happy with the service received and look forward to welcoming you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

Rated 5 out of 5 stars

Easy, fuss free booking. …

Stayed at property before so just used Best of Suffolk to secure booking. Very easy, smoothly completed with no fuss.

March 23, 2022
Unprompted review
Best of Suffolk logo

Reply from Best of Suffolk

Thank you for your 5 star review of our service.

We are pleased you were happy with our service and hope to be able to welcome you back to Suffolk again in the future.

Kind regards,

Harry Peek
Guest Experience Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look