I wish I’d seen these reviews before I booked because then I wouldn’t have been scammed. The ‘waterfront’ property ‘right on Aldeburgh Beach’ was in fact a couple of streets back. Once I pointed ou... See more
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Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whi... See more
Company replied
I had booked to stay in Southwold at New Year. At the time of booking I paid a significant deposit. Sykes Cottages / Best of Suffolk contacted me today to advise that they could no longer honour t... See more
Company replied
Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house... See more
Company replied
Company details
Written by the company
Award winning agency specialising in stylish Suffolk holiday cottages. Over 400 beautiful Suffolk cottages available. Book your cottages in Suffolk now!
Contact info
Pound Green Road, IP13 8LU, Woodbridge, United Kingdom
- 01728 638962
- customerservice@bestofsuffolk.co.uk
- www.bestofsuffolk.co.uk
1.6
Bad
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Really helpful staff and a lovely…
Really helpful staff and a lovely apartment stayed in atAldeburgh
September 30, 2021
Unprompted review
Reply from Best of Suffolk
Dear Robert,
Thank you for your 5 star review of our service.
We are pleased you found our staff to be helpful and the property to be lovely and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Remus, Manor Farm
Excellent in all respects. Property was of the utmost standard with lots of extras and lovely touches to make our stay extra special - far more than we expected
September 30, 2021
Unprompted review
Reply from Best of Suffolk
Dear Jo,
Thank you for your 5 star review of our service.
We are delighted your stay at Remus was excellent and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Norley Moat House
We are a group which stayed at Norley Moat House recently. It was a wonderful experience and the property had all modern amenities. The owner Emily provided her personal touch which was greatly appreciated. She gave helpful advice whenever needed.
We would wholeheartedly recommend this house for a group.
September 17, 2021
Unprompted review
Reply from Best of Suffolk
Dear S,
Thank you for your 5 star review of our service.
We are delighted you enjoyed your stay at Norley Moat House and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Suffolk holiday
Excellent quality accommodation and service to match.
September 16, 2021
Unprompted review
Reply from Best of Suffolk
Dear Malcolm,
Thank you for your 5 star review of our service.
We are pleased you found the property and our service to be excellent and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Very trustworthy
Very clear website, pictures accurate to property condition. Clear details of what’s included and equipment in property. Easy to book, payment options and methods to pay also clear. Office staff very friendly, extremely helpful and polite. Have been booking holidays multiple times a year with best of Suffolk since 2014.
September 15, 2021
Unprompted review
Reply from Best of Suffolk
Dear Rebecca,
Thank you for your 5 star review of our service.
We are delighted you found our team to be very friendly, helpful and polite and hope to be able to welcome you back to one of our properties again in the near future.
Kind regards,
Harry Peek
Guest Experience Manager
All round great service.
September 15, 2021
Unprompted review
Reply from Best of Suffolk
Dear Bunmi,
Thank you for your 5 star review of our service.
We are pleased you the team were able to be of assistance and hope you enjoyed your stay with us.
Kind regards,
Harry Peek
Guest Experience Manager
Wide selection of accommodation
Wide selection of accommodation, Easy to book, kept well informed in a friendly manner regarding changing Covid requirements, very professional and helpful.
September 15, 2021
Unprompted review
Reply from Best of Suffolk
Dear Mr Stinchcombe,
Thank you for your 5 star review of our service.
We are delighted our team were able to be of assistance and hope to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent and prompt service from the…
Excellent and prompt service from the office team. An easy booking process, all communication arriving promptly. Good housekeeping deposit returned speedily. Will definitely use again.
August 24, 2021
Unprompted review
Reply from Best of Suffolk
Dear Laura,
Thank you for your 5 star review of our service.
We are delighted you found our service to be excellent and look forward to welcoming you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Reply from Best of Suffolk
Thank you for your 5 star review of our service.
We are pleased you had a great stay and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Would definitely book again
Really happy with our holiday and the best of Suffolk. The apartment was in a great location and the booking, checking in/ out process and the information provided were great.
The only small tiny criticism I would have is that the appliances in the kitchenette were a bit dated & tired but I wouldn't let this stop me booking again at all!
Thank you
August 23, 2021
Unprompted review
Reply from Best of Suffolk
Dear Brian,
Thank you for your feedback following your recent stay.
We are pleased you enjoyed your time at the property and appreciate your feedback as to where you feel it could be improved.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Pine Cottage Melton Woodbridge
I hired this cottage for 3 nights in late July. Tempted by very"clever" photography I paid £800 for the let which was already expensive but we thought should be worth it. What we found was a grubby little terraced house surrounded by wheelie bins on a narrow unmade road. Inside was dreadful - almost vertical stairs that my husband could not climb, 2 dirty worn old chairs that looked like dog beds, rooms full of old furniture and in the bathroom evidence of someone using the toilet without flushing. A complaint to the letting company has produced no apology or recompense. We were so disgusted with the property that we could not stay and had to find alternative accommodation- our holiday was completely ruined. Avoid at all cost.
August 22, 2021
Unprompted review
Reply from Best of Suffolk
Dear Neil,
Thank you for your feedback. We are disappointed that Pine Cottage failed to meet your expectations.
All of our properties on our website include detailed descriptions, floor plans and images in order to give the most accurate representation possible.
We are sorry that you did not feel able to stay at the property and disappointed that we were not given an opportunity to assist with any of the areas highlighted before you decided to depart.
Kind regards,
Harry Peek
Guest Experience Manager
We enjoyed an excellent 3-night-stay in…
We enjoyed an excellent 3-night-stay in Orford and explored the local area with some good walks. Best of Suffolk organised everything well and we want to return and also book the same property for our daughter’s 40th in 2022.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Colin,
Thank you for your feedback.
We are pleased you enjoyed your time in Orford and look forward to welcoming you back again next year.
Kind regards,
Harry Peek
Guest Experience Manager
Stunning property
Stunning property, well equipped, in a beautiful location. This was our second visit and was thoroughly enjoyed by three generations of our family, plus dog.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Cathi,
Thank you for your 5 star review of our service.
We are pleased you enjoyed your stay and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent service
We return to Aldeburgh every year (except 2020 of course) and always stay at the Studio, which we now regard as a 'second home'. Best of Suffolk have solid reliable online processes and all went smoothly from start to finish. On the rare occasions we have needed to talk Best of Suffolk are easy to deal with, helpful, and professional.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Steve,
Thank you for your feedback and continued loyal custom.
We are pleased you feel at home at The Studio and look forward to welcoming you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
This was the second time we've visited…
This was the second time we've visited and once again thoroughly enjoyed our time away. The cottage is lovely and peaceful. Great pub just a stone throw away and located nearby several local attractions.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Loz,
Thank you for your feedback.
We are pleased you enjoyed your stay and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Nice cottage
Nice cottage, well looked after. Very helpful owner. Reasonable price. Need a car to get anywhere. We had a lovely time. Would recommend.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Barry,
Thank you for your 5 star review of our service.
We are pleased you enjoyed your stay and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Wonderful accommodation and such a…
Wonderful accommodation and such a lovely helpful owner
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Ann,
Thank you for your feedback.
We are pleased you found the property to be wonderful and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Had a lovely time there
Had a lovely time there. Cottage was perfect. Clean and with everything you need.
Would definitely recommend it.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Marion,
Thank you for your 5 star review of our service.
We are pleased you enjoyed your stay and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
We have used Best of Suffolk many times…
We have used Best of Suffolk many times and we have always been really pleased with the quality of the houses to rent and the great service from the Best of Suffolk staff
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Bridgit,
Thank you for your feedback and continued loyal custom.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Good all-round experience from start to…
Good all-round experience from start to finish. Excellent property in good location.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Ribbyist,
Thank you for your feedback following your recent stay.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
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