I wish I’d seen these reviews before I booked because then I wouldn’t have been scammed. The ‘waterfront’ property ‘right on Aldeburgh Beach’ was in fact a couple of streets back. Once I pointed ou... See more
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Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whi... See more
Company replied
I had booked to stay in Southwold at New Year. At the time of booking I paid a significant deposit. Sykes Cottages / Best of Suffolk contacted me today to advise that they could no longer honour t... See more
Company replied
Very nice house and garden, in a lovely quite village. Beds extremely comfortable, house immaculately clean. Local pub good, with entertaining young goats in the beer garden. Great walk from the house... See more
Company replied
Company details
Written by the company
Award winning agency specialising in stylish Suffolk holiday cottages. Over 400 beautiful Suffolk cottages available. Book your cottages in Suffolk now!
Contact info
Pound Green Road, IP13 8LU, Woodbridge, United Kingdom
- 01728 638962
- customerservice@bestofsuffolk.co.uk
- www.bestofsuffolk.co.uk
1.6
Bad
193 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Made the entire experience lovely and…
Made the entire experience lovely and stress free
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Mandy,
Thank you for your 5 star review of our service.
We are pleased the team were able to assist and hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Fabulous people to talk to
Fabulous people to talk to. Always friendly. Cannot fault the service we have received before, during and after these difficult times. First class.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear John,
Thank you for your feedback and 5 star review of our service.
We are pleased you found your team to be friendly and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
The best UK self-catering accommodation we have stayed in by far.
We very much enjoyed our second stay at Wheelwright's Barn in June. Every last detail had been thought of by our hosts which made us feel warmly welcome. The best UK self-catering accommodation we have stayed in by far.
August 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Jane,
Thank you for your feedback.
We are delighted that you enjoyed your stay at Wheelwright's Barn and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Lovely flat
Lovely flat, nice position, well maintained and clean.
TV either not working properly or more instructions needed on how to switch on the TV and receiver box.
Disappointing to not get discount at the Regatta which is clearly shown in the handbook, needs removing.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Nicholas,
Thank you for your feedback following your recent stay with us.
We are pleased you found the property to be lovely but sorry to hear there were issues with the TV. Please be assured this will be reviewed to ensure the instructions provided are clear and accurate.
We hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Always a pleasure to book with Best of…
Always a pleasure to book with Best of Suffolk. Our recent stay at The Mowbrays was no exception. Property clean, beds that are really important to us we’re really comfortable. I had a small issue with the hob made a call and problem sorted in minutes over the phone. Staff always very helpful and polite. We always holiday in Suffolk and always use this company.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Christopher,
Thank you for your feedback and 5 star review of our service.
We are delighted you enjoyed your stay at The Mowbrays and look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent customer service and very…
Excellent customer service and very efficient response to emails.
Would definitely use again.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Julie,
Thank you for your 5 star review of our service.
We are pleased you found our service to be excellent and that the team were able to be of assistance.
We look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Lovely holiday apartment
Perfect apartment with everything you need.
Excellent location in the heart of Thorpeness.
Lots to do and see nearby, we re-booked after the first night.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Steve,
Thank you for your feedback and 5 star review.
We are pleased you found the apartment to be perfect and look forward to welcoming you back again soon.
Kind regards,
Harry Peek
Guest Experience Manager
Our favourite Suffolk holiday cottage company
We have used Best of Suffolk for our last 8 years holidays in Suffolk and wouldn't go anywhere else. Excellent customer service every time I have been in touch the team are very friendly and helpful. Easy to use website and no extras added for taking your dogs. Wouldn't hesitate to use for your next holiday in Suffolk and would definitely recommend.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Carole,
Thank you for your 5 star review of our service and continued loyal custom.
We are pleased you found our team to be friendly and service to be excellent.
We look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Always good to stay with Best if…
Always good to stay with Best of Suffolk. They are very professional and have high standards of properties.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear CL,
Thank you for your 5 star review of our service.
We are pleased you found our team to be professional and properties to be of a high standard.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Great experience with Best of Suffolk…
Great experience with Best of Suffolk once again website easy to navigate, easy booking system, holiday properties described well accompanied with good photos making it easy to book exactly what you want.They keep you well informed,and support from from friendly helpful staff on phone if needed. I would definitely use again and recommend to friends and family.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Dawn,
Thank you for your feedback following your recent stay.
We are delighted our team were able to be of assistance and hope that you enjoyed your time in Suffolk.
Kind regards,
Harry Peek
Guest Experience Manager
Everything was really great for us
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Nicky,
Thank you for your feedback.
We are pleased that everything was great and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent service
Excellent service - really accurate description of property, really responsive customer service throughout, and excellent communication. Would certainly recommend and use again
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Andy,
Thank you for your feedback and 5 star review.
We are pleased you found our service to be excellent and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
SIMPLY THE BEST
Best of Suffolk have always provided BEST of service, BEST of properties, BEST of care. I have booked with this company many times and the helpfulness and knowledge of the team is impeccable. the quality of the properties they offer can be totally relied upon as they stay true to their name - BEST of Suffolk.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear David,
Thank you for your lovely feedback and 5 star review of our service.
We are delighted to hear you found our team to be friendly and helpful and look forward to welcoming you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Blythburgh stay
Our family really enjoyed staying at Meadowsweet, Blythburgh. The house was in a lovely location, beautifully kept with a nice garden to enjoy a bbq and garden games. Lovely unspoilt beaches nearby. Booking was easy and customer service received was really good. Would highly recommend.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Elizabeth,
Thank you for your 5 star review of our service.
We are pleased to hear you enjoyed your time at Meadowsweet and hope to be able to welcome you back again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Efficient service
Efficient service, easy booking system. Housekeeping deposit returned promptly.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear Sandra,
Thank you for your 5 star review of our service.
We are pleased you found our service to be efficient and hope that you enjoyed your stay with us.
Kind regards,
Harry Peek
Guest Experience Manager
Poor Customer Service
Whilst I have no issues with the homeowners of the property, I am disappointed with the management of my booking by Best of Suffolk (BoS). A key reason for selecting the property was the use of a roof terrace. However, there was clearly an ongoing issue with seagulls on this terrace There was a failure to provide early notification regarding the issue. It was notified by BoS via e-mail one day before the commencement of the rental when the issue had been present significantly before that. This reasonably prevented alternative accommodation being sought. The e-mail advised that seagulls were nesting on the roof terrace. They were not. They were fledging seagulls waiting to fly and fiercely protected by their parents. A further e-mail from BoS on arrival day said that previous guests had “been able to use the roof terrace, albeit with the presence of the seagulls” and “the roof terrace is accessible and available for use for the entirety of (my) stay”. This was clearly not the case and photographic evidence and a “welcome note” in the accommodation advising of the danger that I provided to BoS confirmed this. I was advised by BoS that they would undertake a “full clean up of the roof terrace so that it is in the best possible condition prior to (my) arrival”. This did not happen. Irrespective of the danger posed by the seagulls, the covering of guano on the terrace made it unusable. It was clear from a subsequent e-mail from BoS that they had very limited awareness of the issues: “we appreciate the photographs and videos as it helps us establish what is going on”. Whilst recognising that the small print of the T’s & C’s excludes any refund based on seagull disruption, the owners immediately offered a 10% refund on the booking which I accepted. I also sought without prejudice compensation from BoS.beacuse of their poor management of the situation. Given their website claim that ““Best of Suffolk has the best selection of luxury, hand-picked, stylish holiday cottages in Suffolk. What makes us different, is our Suffolk expertise. Our small, friendly and knowledgeable team love nothing more than sharing our love for our stunning county” I found their offer of a 5% discount on future bookings derisory.
August 3, 2021
Unprompted review
Reply from Best of Suffolk
Dear PT,
We are disappointed to receive a 1 star review of our service upon receipt of a 10% refund of the rental price paid. This was something agreed by Best of Suffolk with the property owner on your behalf.
As you have discussed at length with members of our team, we are sorry for the impact of Seagulls on your time in Southwold but believe we did everything possible to minimise the effect on your stay. Our team did their very best to manage the situation with the information available at the time from the property owner and housekeeper.
Seagulls as a protected species under the Wildlife and Countryside Act 1981 are unable to be interfered with and as such we unable to be removed from the roof terrace of the property. We recognise that this impacted your stay and as such, despite our booking terms and conditions agreed fair and reasonable compensation with the owner.
We are disappointed that you were not happy with our service but remain confident that our team did everything possible in a difficult and unforeseen situation.
Kind regards,
Harry Peek
Guest Experience Manager
Really good website
Really good website, lots of pictures and information, easy to book your accommodation.
May 19, 2021
Unprompted review
Reply from Best of Suffolk
Dear Hilary,
Thank you for your 5 star review.
We are pleased you were happy with our service and hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Excellent service from Best of Suffolk
Excellent service from Best of Suffolk. Following holidays at Christmas & Easter both cancelled due to Covid 19 the team smoothly transferred our booking each time to enable us to finally enjoy a week in a beautiful property in Aldeburgh last month.
May 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Alex,
Thank you for your 5 star review of our service.
We are sorry to hear your earlier bookings were impacted by the government imposed travel restrictions but pleased the team were able to assist in finding suitable alternative dates.
We hope you enjoyed your time in Aldeburgh and look forward to welcoming you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Super hideaway for 2
We had super service for our last minute booking and what a great place we picked! The Milk Parlour at Spexhall is a little gem put together with living care by our hostess Jacqui.
May 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Suzanne,
Thank you for your 5 star review.
We are delighted you found our service to be super and that you enjoyed your stay at The Milk Parlour.
We hope to be able to welcome you back to Suffolk again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
Fantastic breaks everytime.
Fantastic breaks everytime.
Company well organised with bookings and always smooth
May 18, 2021
Unprompted review
Reply from Best of Suffolk
Dear Maureen,
Thank you for your 5 star review of our service.
We are pleased you had a fantastic break with us and hope to be able to welcome you back to one of our properties again in the future.
Kind regards,
Harry Peek
Guest Experience Manager
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