Poor warranty support. I ordered 2 seats for my Jeep YJ. The driver’s side seat came without the little plastic cover for the recline lever. Bestop said they don’t provide that part, and if I want... See more
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Tried to order replacement seal for my Sunrider Softop and they charge $15 for shipping an $11 one-ounce foam part, almost lighter than air. I emailed asking if there was some sort of mistake and they... See more
Paid $1300 for new seats. One arrived with a clear 2 inch tear in it. No biggie. Simple return and replace right? Nope. They told me the box didn’t look damaged in the pictures and that i coild buy a... See more
Recently, I purchased a cab cover for my 1995 Jeep Wrangler. After a few weeks of use, the cover developed a small tear at a stitching point. As it is under warranty, I contacted Bestop. Needless to... See more
Company details
Information provided by various external sources
Replacement tops, protective gear, and storage solutions for Jeeps, Suzuki, Geo, and Ford, Dodge, and Chevy trucks.
Contact info
United States
- www.bestop.com
1.9
Poor
21 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bestop customer service is A++++!!
We recently purchased a gently used Softop for our Jeep. I found a very informative installation video from Bestop on YouTube to watch, and through the process I realized we were missing a few parts. I found the manual online, but was still struggling finding a few items. I called in, and instead of waiting on hold was offered a callback. What a great option! within 2 mins they called back, and the gentleman was more than happy to double check if what I had was what I needed. While I was on the phone, he had me text back and forth and send pictures to verify what I needed. He made the whole process so easy! Great customer service!! Parts ordered and can’t wait to enjoy our Bestop this summer!!
April 30, 2024
Unprompted review
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