Best Price Travel Reviews 

Worst experience. Doesn’t respond to any of your enquiries. Never trust them.

Jodie was an excellent customer service agent that helped tremendously in navigating the situation with flights through the Middle East being cancelled/rescheduled.

Extremely responsive to all queries submitted.

I had a very disappointing experience with Best Price Travel. It has been 5 days since I booked my ticket with Air India, and I still have not received my e-ticket.
Every time I contact customer support, they keep saying “it’s in process,” but there is no proper update or resolution. The response is slow, unprofessional, and feels like they are just delaying without actually helping.
This kind of service is completely unacceptable, especially when travel plans depend on timely ticket confirmation. It creates stress and uncertainty for customers.
I would not recommend this company to anyone. If you value your time and peace of mind, avoid booking through them. Very poor service and zero accountability.

They are a scam. Stay away. Will only waste your time.

I recently booked my flight from Melbourne to Adelaide and vice versa through this agency and overall had a good experience. They offer some of the best and most affordable deals compared to other agencies, which I really appreciated. My flight was legitimate and everything went smoothly with no issues during travel.

The only concern I had was the delay in receiving my booking confirmation. It took multiple calls and follow-ups, which caused me some stress and anxiety as I was worried about whether my booking was confirmed. Improving the confirmation process would definitely make the experience better.

Aside from that, I’m satisfied with their affordable prices and smooth service.

Great service

Good customer service. Prompt reply

I booked my flight recently, and John helped me streamline the entire booking process. He was very helpful, professional, and made everything smooth and easy. Great service!

BUYER BEWARE:

This is a dodgy Indian company scamming people.

I have now experienced the same issue with BestPriceTravel four times.

Each time, a very low flight price is advertised through Momondo and confirmed again on BestPriceTravel’s own website. You then enter all passenger and credit card details, only to be told the payment has “failed” and that you must contact customer service.

When you do, you are told the original fare is no longer available and are pushed to buy a more expensive flight instead.

After four identical experiences, this clearly appears to be a deliberate upselling tactic rather than a genuine pricing or payment issue. I would strongly advise other travellers to be cautious and consider booking through airlines or more transparent agencies.

I gave it all to Ruby, she is execptional and understand her job so well. I was struggling to get a suitable date and a fair price for my ticket online, and Ruby stepped in and made it super easy for me. I will definately be looking out for Ruby on my next travel ticket.

Multiple issues with booking/resheduling, everything remain on call. Site is scam

Worst experience with a Travel agent, stay away from this Company!!!
Booked a flight with Malaysia Airlines on the 25th November, they sent me a itinerary that day, when I checked on Malaysia airlines website the Booking reference number come up as not valid.
Called the next day they told me that it takes 24-48 hours for the tickets to be issued by the Arline.
By Friday no confirmation on my tickets, Called several times only to be told only the the Lady Jodie can handle my booking. At each call she was in a meeting or on dinner break nevere Called back .Each call sounded like a Indian Call centre!!!
On Friday I ask them to cancel my Booking after reading all this horrendous reviews.
Called Saturday Sunday Monday with no success talking with someone to Cancelling my Booking.
On Tuesday one week later I got confirmation that my Tickets where issued, Jodie had excuse she was sick not at work..after I been told she's in a meeting or on break.
I told her to cancel my booking, because I already booked a other flight with other company.
Taken 5 day for her finally cancel my booking.
She said I get a refund in 5 to 10 days, minus $250 handling fee.
14 days no refund. I bombarded here with message on her WhatsApp and finally she issued the refund.
Dealing with this Company was very stressful and a lot of anxiety.
Stay away from this Company!!!!

I paid Around 2500 for return ticket but they have not send me the confirmed ticket and e ticket number. i tried to contact several times but all the time they said we are waiting from the airline. looks like i been scammed.

I paid online for a return air ticket form Melbourne to London.
I paid $2499.0.
A confirmation ID.pdf with the itinerary printed out
I received a booking reference number [PNR].

Their website says you have to wait between 24 - 48 hours before you receive your e-ticket. Without the e-ticket you can't secure a seat from the airline. I have been waiting more than 96 hours.

I never received an e-ticket, I rang over 7 times. I was given false assurances, differing explanations and bogus references and documentation which mean nothing to the airline because they haven't received payment. Without an E-TICKET you have nothing. It's the only reference that counts.

I will have to buy another ticket this time directly from the airline.

This company is not a member of (ATAS) AFTA Travel Accreditation Scheme, this is a clear warning sign!! Another warning sign is that no refunds are given.

Stay away from this company at all costs.

Stay away from this scamming mob!

I booked tickets for my wife and I on the 6th December (fully paid) and received an email from a lady named Jodie. I logged into Qantas and selected our seats and thought everything was great.
On the 16th December (late afternoon), I went back into Qantas to buy extra baggage BUT our booking reference wouldn't come up so I called Qantas to ask if there was a problem, the person from Qantas told me our tickets were cancelled on the 9th December by travel agency. To my shock I tried multiple times to call Best Price Travel and kept being told to call back later, someone is working on fixing issue as we speak and I'll have new tickets.
The following day again after multiple calls a guy by the name James issued me with new itinerary (that's all they ever give you NO e-tickets).

Once again a couple of days later the booking reference was gone from Qantas.
Multiple emails to Jodie with her telling me to wait till Wednesday, James telling me on Sunday 21st December booking is closed today (I asked well why do you guys have 24/7 on your website).

Anyway, stay away as they are a complete scam.
Best Price Travel entity name is AHAAN PTY LTD
ABN: 18 612 254 994
and business is registered at post code 2150 (Parramatta area - Harris Park NSW).
I have contacted our bank, Asic and Fair Trading NSW.

I booked two airline tickets for my in-laws in November. After completing the payment successfully, I did not receive any confirmation email, which immediately felt suspicious.

I contacted the company via online chat and was connected with an agent named Wendy, who assured me she would send the e-tickets.
When I received what she called “e-tickets,” I realized they were not actual e-tickets but simply an internal confirmation itinerary. I then called multiple times requesting the real e-tickets. Each time, I was told Wendy was the only person who could help me. However, whenever I asked to speak with her, I was given excuses: she only works after 4 PM, she was with another customer, she was on a break, and so on. Despite repeated promises that Wendy would call or email me back, she never did.

Eventually, I refused to hang up until they sent me the e-tickets. I was told they were “in processing” and would be sent by the end of the weekend. Unsurprisingly, the weekend passed with no e-tickets. After more calls, Wendy finally sent them. When I checked the airline’s website, the tickets appeared genuine, which was a relief—I thought the nightmare was over. But it wasn’t.

Two weeks later, I tried to select seats using those e-tickets, but the airline’s website kept showing errors. I called the airline directly and was shocked to learn that my tickets had been canceled the same day they were issued by the agent. The ticket numbers were genuine, but they were no longer valid because of the cancellation.

I was furious. I called the company again countless times, only to be pushed around. At one point, they left me on hold for over an hour. The last person I spoke to was Tania, who promised to escalate my case and said her manager would call me back before 6:30 PM. It’s now 3:30 PM, and still no call. For reference, the last time I called during Wendy’s supposed working hours (around 5:30 PM), I was told the management team was already off duty.

This company is a scam. Although registered in Australia, their entire operation is overseas. Absolutely stay away from them. I will be writing to all major OTA platforms to request that this agent be removed from their systems. My husband will also lodge a complaint with Fair Trading. A third-party agent cannot cancel a customer’s tickets without a valid reason—and certainly not without consent. This is a clear breach of the travel agent–customer contract, and regulators should investigate, impose fines, and shut down this business.

My concern regarding a price discrepancy I experienced while attempting to book a flight through your website.
The fare displayed online was $3391, and I proceeded to make the payment. My bank approved the transaction, yet their system declined it. When I contacted the support team, I was informed that the same flight was only available at a higher price $4049.80, which contradicts the fare still being shown on their website.
If the higher price is the correct one, why the lower price continues to appear online. This is misleading and creates a poor customer experience. I have screenshots and email correspondence that clearly show the original advertised price, along with the payment attempt.
customers value transparency, and I believe keeping accurate and genuine prices online is essential for maintaining customer trust.

Extremely bad service from Wendy. But Ruby is good.

I booked a flight. They said that they issue e-tickets in 48 hours. But they failed extremely to issue e-tickets on time. After calling them minimum 50 times, they issued e-tickets after 16 days by Ruby. It felt so bad as if I had been scammed. And don’t know whether I should buy another ticket or keep chasing Bestprice Travel. I contacted them every time regarding this and i was told it's in progress and will be confirmed in next 24 hours.

When you ask for refund they say they cannot give you any refunds whereas airline website states other wise.

Worst service I had ever received. I will never buy tickets from them again.

I booked a flight for December end in November but my ticket is still pending. I contacted them multiple times regarding this and i was told it's in progress and will be confirmed in next 24 hours.

Every time you call them, they will tell you that the representative is busy and will contact you back but only contacts when you ask for refund and will say its already in progress and cannot give you any refunds whereas airline website states other wise.

Worst service I ever received should have booked directly with airline; customer reps are also very rude on phone.

Website does not load.
No email confirmation.