Best Price Travel Reviews 

397
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Customers frequently struggled with bookings being declined after entering payment details, only to be told prices had increased or tickets were never actually issued. Travelers also found it extremely difficult to reach customer support, experiencing long phone delays, unhelpful responses, and broken promises regarding ticket confirmations. Some reviewers were happy with the assistance they received, noting that certain staff members made the booking process smooth and provided very helpful guidance. Consumers additionally mentioned finding affordable deals and securing legitimate flights without encountering major travel complications during their trips. These individuals appreciated the dedicated help when navigating unexpected schedule changes.

What people talk about most

Booking process

Customers consistently note negative experiences with booking process, highlighting frustrating errors after... See more

Price

Clients share ambiguous opinions on price, with high disagreement regarding transparency and offers.... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting constant frustration when trying to reach... See more

Service

Consumers find service to be negative, reporting concerning experiences and unprofessional conduct. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer service. Reviewers frequently reported long wait times,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I booked a flight for December end in November but my ticket is still pending. I contacted them multiple times regarding this and i was told it's in progress and will be confirmed in next 24 ho... See more

Rated 2 out of 5 stars

I booked with Best Price Travel in May and was emailed with a booking confirmation. The booking confirmation took a day or two to come through which I thought was unusual. I was due to fly in Se... See more

Rated 1 out of 5 stars

Extremely bad service from Wendy. But Ruby is good. I booked a flight. They said that they issue e-tickets in 48 hours. But they failed extremely to issue e-tickets on time. After calling them... See more

Rated 1 out of 5 stars

absolute scam - when you book a ticket via them the money gets deducted from the account however you never receive any ticket. When i called them to check they said the fare advertised is not availab... See more


Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

397 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(397)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is fake and scam do not…

This company is fake and scam do not fall in their trap. They are fake means they would not provide you tickets. It's a trap do not book flight from this company. How people are still giving positive reviews. It's a scam company.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Very slow to issue tickets and stressful process

Very difficult and lengthy process to get e-tickets issued with Qantas. Thought less chance of this via aggregator site: kayak.com and based in Australia with an ABN but this place is bad. Reservation quick but no airline ticket issued. Delay delay. Slow to respond and hung up on me twice when phoning. Terms of booking emailed but very poor English. Hope trip goes smoothly otherwise will be a nightmare. Never even told me booking ticketed had to call Airline!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

5 star assistance from Ruby

Ruby has assisted me throughout my booking from start to finish ! She has been very responsive and helpful ❤️ I have made requests such as changing silly mistakes on my original booking, meal selection, and wheel chair assistance for my family member and she has fulfilled all of them. Would definitely get her to help me again next time :)

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

We were trying to book a flight ticket with them. First, when going through the payment, our credit card got blocked. Then they called us back and said the ticket we were looking for was not the price showing on their website. We have to pay $200 more to get the same ticket. What a big scammer. Luckily, our bank blocked our card for us.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible travel agency

Horrible travel agency. They scammed $800 out of me. They used a fake name and address. Everything was fake. Never again. I'd rather go directly with the airline. These mobs are scammers.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SIGHT

SCAM SIGHT. ADDRESS IS FAKE. NAMES ARE FAKE. IF YOU REQUEST ANY SORT OF REFUND THEY WILL SEND NO DOCUMENTATION OF OVERCHARGING COSTS AND TELL YOU IT WILL TAKE 14 WEEKS NOT INCLUDING WEEKENDS. SAVE YOUR HARD EARNED HONEST MONEY.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ruby’s customer service was outstanding…

Ruby’s customer service was outstanding and she has arranged me the to and fro tickets upon my last minute request.The price was reasonable too!! Ruby is very reliable and was prompt at responding to all my requests and her communication was excellent!!!
Thank you Ruby for your excellent communication and customer support… It’s highly appreciated..

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Air tickets

We have a good experience buy ticket on best price travel. Good staff reasonable price helping and I recommend for another friends thank you

Special thanks for Ruby…

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from amazing staff

I just wanted to say a big thank you to Ruby from Best Price Travel for making our booking process so easy and stress-free. She was incredibly helpful from start to finish – booking our flights, sorting out our seats, and going the extra mile to get us the best possible deal on excess baggage.

Nothing was ever too much trouble, and her communication was spot on the whole way through. It’s not often you come across someone who genuinely cares about getting things right for you, but Ruby absolutely did.

Really appreciated her support – would definitely recommend her to anyone needing a reliable and friendly travel consultant.

April 18, 2025
Unprompted review

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