Best Price Travel Reviews 

397
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Customers frequently struggled with bookings being declined after entering payment details, only to be told prices had increased or tickets were never actually issued. Travelers also found it extremely difficult to reach customer support, experiencing long phone delays, unhelpful responses, and broken promises regarding ticket confirmations. Some reviewers were happy with the assistance they received, noting that certain staff members made the booking process smooth and provided very helpful guidance. Consumers additionally mentioned finding affordable deals and securing legitimate flights without encountering major travel complications during their trips. These individuals appreciated the dedicated help when navigating unexpected schedule changes.

What people talk about most

Booking process

Customers consistently note negative experiences with booking process, highlighting frustrating errors after... See more

Price

Clients share ambiguous opinions on price, with high disagreement regarding transparency and offers.... See more

Customer communications

Reviewers mention negative feedback about contact, highlighting constant frustration when trying to reach... See more

Service

Consumers find service to be negative, reporting concerning experiences and unprofessional conduct. Reviewers... See more

Customer service

Customers had ambiguous experiences with customer service. Reviewers frequently reported long wait times,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I booked a flight for December end in November but my ticket is still pending. I contacted them multiple times regarding this and i was told it's in progress and will be confirmed in next 24 ho... See more

Rated 2 out of 5 stars

I booked with Best Price Travel in May and was emailed with a booking confirmation. The booking confirmation took a day or two to come through which I thought was unusual. I was due to fly in Se... See more

Rated 1 out of 5 stars

Extremely bad service from Wendy. But Ruby is good. I booked a flight. They said that they issue e-tickets in 48 hours. But they failed extremely to issue e-tickets on time. After calling them... See more

Rated 1 out of 5 stars

absolute scam - when you book a ticket via them the money gets deducted from the account however you never receive any ticket. When i called them to check they said the fare advertised is not availab... See more


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2.7

Poor

TrustScore 2.5 out of 5

397 reviews

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No recent history of asking for reviews

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2.7

All reviews

(397)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Positive experience

Ruby worked hard to find the best deal for us in terms of price and connectivity. Our booking was tricky, but Ruby remained patient and positive at all times. Even in moments of frustration, she maintained a smile and a positive attitude, which I could sense even over the phone. If every staff member provides the same level of service as Ruby, I would certainly recommend Best Price Travel.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

this is scam

this is scam. you wont get your money back, no matter what they claim. for stress free travel, avoid this completely.

March 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Showed up to the airport to board a flight only to be told best price travel never confirmed my ticket so I was left stranded. Best price has admitted responsibility through email but refuse to refund. Very frustrating and would advise anyone to stay clear.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Hi my name is Maurice

Hi my name is Maurice, I just want to let everybody knows my experience at Best Price Travel about the service I received by Ruby who’s working in agency, I been travelling a lot of different countries and different agencies, no one can match ruby the way she take good care of my business. She is very knowledgeable and very professional and she is very helpful and trustworthy, she is also a great agents as well, if I will travel again, I will contact her directly.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Milly was outstanding

Milly was outstanding. She was responsive to my questions and responded quickly. She was available during the evening, which was very helpful.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks heaps, Ruby!

Ruby was most helpful, polite and promptly assisted me with my concerns regarding the re-booking of our flights due to the Singapore Airline's change in flight schedules. She's spot on when she said that she will come back to me with an update a day after we talked as she needed to make new arrangements first with the airline. Indeed, I got the copies of our tickets the next day. She has great customer services and communication skills. Thanks heaps, Ruby!

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

competitive price ticket and refreshingly got a real person Steve who responded quickly and was able to action a payment issue with the online system.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Very friendly

Very friendly, who would not be when they advertise false prices. What’s worse they try to suggest that the airline has run out of seats at that price. Well why are you continually advertising at that price. That’s complete false advertising because quite simply the seats don’t exist. I’ve logged on again to book it at the price of 1757 and it’s still advertised at that price even though Harry said emirates have run out. Crooks, avoid

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ruby was amazing in her prompt…

Ruby was amazing in her prompt responses where I got all the help and assistance required

Really thankful to her for all the hard work she had done it for me

Definitely recommend best price travel and Ruby to everyone

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

These guys are scammers.

These guys are scammers. We bought a flexible ticket which was meant to let us change the date but these guys instead want to charge us $800 to simply change the date when I can literally buy a new ticket with the same price. Customer service stopped contacting us after as well.

March 4, 2025
Unprompted review
Rated 2 out of 5 stars

2 star - difficult & stressful

I’m giving this a 2 star because in the end my flight went ahead after being cancelled the first time without consent.
In reference to the Qantas post below, my payment was cancelled, they asked for me to transfer and take a screen shot of the transaction and send an email with ticket saying this is non flexi and t&c - seemed odd. A week later I looked up reviews and noticed 1 or 5 star reviews and people being scammed . Called Qantas and found out my flight had been cancelled the next day. So i cancelled my bank accounts, changed passwords to my accounts + reported it.
I called them on a Monday around 6pm aest and they answered. I asked what happened to my flight and pretty much said they were scammers- website seems like a fake address and they’re answering past closed hours, they’ve got some bank details and personal .. so seemed like they weren’t locals as such . They said they’ll look into it and call + email me when the tickets are booked (roughly a week out from leaving) + by the end of the call said they weren’t scammers. No call or email for a couple of hours , so followed it up again and they sent a ticket with booking details and I felt relieved . I had to check my booking multiple times per day to see if it was still there . It was super stressful at times , but there is hope to fly . Just do your research on the scams to back yourself and try not to fly with this airline .
Please don’t send your bank details and also keep in mind banks can’t get your back money if it’s sent by transfer - they’re clever. I didn’t have any difficulties calling, they were fairly friendly despite my very firm approach. I also followed my email up with emails saying I’m not paying more and it’s on them to sort out the differences (my original ticket to Japan was $1800.). Good luck.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Ruby was my travel agent whom I booked…

Ruby was my travel agent whom I booked the flights with. She made sure that everything goes smooth from the flights to answering any questions that I had along the booking process as I was bit anxious for the my grandparents travelling for the very first time. Ruby helped me along the way and provided with the best service.

February 24, 2025
Unprompted review

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