Bestway Store UK Reviews 

The product was delivered promptly and appears to be what was sold. I haven’t used it yet so I can’t give a full review. It looks good so far.

I would give zero stars if I could. Service is terrible. Takes days for a response for customer service and it’s impossible to speak to anyone. Wrong product was delivered in a very damaged box and now the product I wanted is no longer in stock, probably because it takes them forever to reply. Now they want to collect it and are refusing to provide warranty on the product they actually delivered if I kept it. Will never buy from them again.

The bed is great . Very comfy .

Comfortable airbed. Well made. I used to feel body pains in normal mattress but all of those pains disappeared. I use it as normal mattress. Doesn’t deflate. Needs little air after 6 days. This airbed is sturdy

Inflation system is terrible, even £10 mats do not deflate when pumping. No matter how I tried to fix the rubber it kept letting air through. Lasted 2 nights, woke up on the ground today. Disappointed I do not know why I ordered a second mat without testing the first one for longer. I thought these mats were made for - degrees. I had a sleeping bag liner wrapped around it and my back felt like I was sleeping on ice in 6 degrees Celsius weather. I’m never buying anything from this company again wasted £100 or more pounds for nothing. Would be better off sleeping on the ground at least there wouldn’t be as much hassle trying to blow it up and fold it back in

Great prices, communication and good products

Right price
Right product
Right service

Thank you

All I was hoping for that the paddle board would be ok for me as a beginner.

Having used it several times now I am astonished by how excellent it is 🎉
I was able to stand up in no time and quickly gained confidence.

It’s robust and stable and comes with excellent accessories.

On a 4 mile river trip I had to use the kayak seat and paddle conversion on the 2 mile return journey as there was a bit of a head wind.
It was excellent - the board went straight, thanks to the easy to install fin and cut through the water quickly 👍

My girlfriend bought one as well
(She used to teach paddle boarding on The Okanogan Lake in BC, Canada) and she was very impressed too.

I rarely give reviews but felt I had to in this instance to say how excellent the board is for the price we paid.
Thanks Bestway 👍

I’m following up on my original review from August. Despite raising multiple tickets and being promised a replacement pump, Bestway.eu has failed to deliver or even respond. Yout reply to my last review was nothing more than lip service—no action, no follow-up, no accountability.
I’ve chased via email, social media, and your support portal. Every message has been ignored. It’s now October, and I’m still without the replacement I was promised months ago.
This is not just poor service—it’s a complete breakdown in customer care. If you’re considering buying from Bestway, be warned: once they’ve got your money, you’re on your own.

Reliable service and value - Thanks

Superb product, a real innovation in this range.
Great price.
Super fast delivery.

As decribed very warm sleeping Matt good quality and best price on the internet for the performance

Great price, product & speed of included delivery but with two bought both the gauges on the pumps are faulty...

Excellent value for money. Served me well on two windy, rough sea occasion. Hopefully will last a long time!

Edited...
I did phone up Bestway and spoke to someone who told me I recieved what I ordered, I cannot prove I didn't because everything changed after purchase, the item can be used so wont go to waste, but hmm thats all you read into my review, not the fact that I was made to feel an idiot or stupid that i had to phone up to find out where my order was to then get refunded and made to feel like it was my fault. I have always used Bestway, have a pool and a spa and always purchase direct :/
from 2 stars down to 1 star due to lack of understanding.

I was sent an email saying chemicals in stock, I purchased them right away, 2 weeks later I call the company asking where they are to be told not in stock and they will refund me, no apology or anything, made me feel like it was my fault i paid for something not in stock. Also purchased an item that suddenly changed to something else after purchase even the photo had changed, ive kept it but ive been put off purchasing again direct from bestway.

The bed it deflates

Terrible company. Avoid. I bought an expensive above ground pool and the liner was faulty. They made me jump through hoops to get a new one. They use the cheapest delivery service / provider possible. The item arrived, scratched, box battered and in a right state! Avoid Bestway, plenty of better alternatives with decent customer service.

First class to deal with and really quick delivery highly recommended

It was delivered to me on time but thats all I can day because ot was bought as a present for someone else