Managed to get the last pool cover for my Bestway 10ft pool. Item itself was fine, price was reasonable. Item packaging was very poor - slightly ripped and really dirty. Arrived very quickly.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This is a really great product, super swimming pool, very cleverly designed and has been admired by all who swim in it. It was delivered carefully and promptly. HOWEVER only four stars as t... See more
Pool arrived quicker than expected, beating the hosepipe ban! Could do with a better filter pump.
So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again i... See more
Company details
Written by the company
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Contact info
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, United Kingdom
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3.2
Average
3K reviews
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All good thanks.
July 2, 2026
May use AI-assist with repliesRead more
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Company was fine ,using a substandard…
Company was fine ,using a substandard delivery company will hurt your reputation.
July 1, 2026
Reply from Bestway Store UK
We appreciate your feedback regarding the delivery service. We are actively reviewing our partners to ensure a better experience for our customers.
So far the experience has been very…
So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again it had been packed so well by bestway that so far we have found no damage to any parts. Due to a hosepipe ban we are unable to proceed with the installation of the pool.
Thank you bestway.
July 15, 2026
Reply from Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Returned product as husband had already…
Returned product as husband had already brought and still no refund and no reply to my emails regarding my refund
June 30, 2026
Reply from Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Paid £24.99 for next day delivery so it…
Paid £24.99 for next day delivery so it should have been delivered on the Friday, it was not out for delivery on the Friday. After speaking with them they couldn’t understand why it hadn’t been despatched, to be told I should expect a delivery on the Monday, Well that didn’t happen either, so I requested a refund. 2 weeks on, I’m still awaiting the refund to be processed!!! Numerous phone calls where they have lied, iv just had an advisor saying he only just put the refund to the refund department today after telling me for over a week he had already done so! Absolutely disgraceful customer service. I do not recommend at all!!!
July 7, 2026
Unprompted review
Reply from Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Your Customer Service is terrible
Your Customer Service is terrible, your delivery is terrible, the pool is good. You need to look at upping your CS a 7 day response is not good enough when you are over a week late with delivery.
June 24, 2026
Reply from Bestway Store UK
We appreciate you sharing your feedback. We are concerned to hear about your recent experience with our customer service and delivery, especially given the delay. We are actively reviewing our processes to improve response times and ensure timely deliveries for all our customers. We are glad you are enjoying the pool.
Not had the item
Not had the item. Very disappointed. Ordered 25th June and now 16th July.
June 25, 2026
Reply from Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Fab pool, easy to erect - intend to leave up all year so hope it lasts for a few summers to come.
August 13, 2025
The pool was delivered within the time…
The pool was delivered within the time frame and seems very sturdy and well made. The pump could be better but Will have to upgrade later as everything is out of stock at the moment
June 24, 2026
They did not refund me for my return
They did not refund me for my return. Even thou I had proof of return details.
June 25, 2026
Reply from Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
keeping up with your cool.…
easy to find and simple to purchase,help was required but got the advice that I needed.
June 25, 2026
Terrible customer service
Terrible customer service. I bought a pool which had 2 smallish holes in, then had to
Wait over 2 weeks customer services to get back to me, and they said it wasn’t covered under their warranty!! It arrived with the holes in we didn’t cut them out as they were a diamond shape
June 18, 2026
Reply from Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to respond to our customer service team, they would be happy to look into this for you.
Kind regards
Customer Service Team
Shocking customer service and response…
Shocking customer service and response times. Reported a faulty filter over 2 weeks ago and still not resolved. Just when we need it!
Update 17/07 - still no update from Bestway!
Update 20/07 - still no update from Bestway!
July 16, 2026
Unprompted review
Reply from Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Delivery was very long from point of…
Delivery was very long from point of order. You can get next day if you order with Amazon but ordering direct was triple the delivery delivery time
June 24, 2026
Reply from Bestway Store UK
Good morning Kevin
I note from your order that you opted for the 5 working day delivery option, rather than the express service
Poor quality product for a whole lot of money
New review
Having bought a brand new mauritius spa last summer and used for 3 months,packed away for winter and put out for 1 month this summer the heat shield inflatable lid has failed,they have serious manufacturing issus,the over engjneered lid with ribs splits at each end,their are videos on youtube to show you the defect in manufacturing and the problems that arise with the lid,would you really want to pay £800 for a product that fails after a few months
Do your reaserch before buyjng a lay z spa tub
July 15, 2026
Unprompted review
Reply from Bestway Store UK
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
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