Betfair Reviews 

4,523
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,056 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and navigation, with efficient payment processes for deposits and withdrawals. Several people also reported positive interactions with customer service, finding agents helpful and polite in resolving queries. Conversely, some customers experienced significant dissatisfaction with customer service, citing slow responses and unhelpful interactions, often related to account suspensions or complex verification. Concerns were also frequently raised about game fairness, with some customers expressing dissatisfaction with outcomes, a lack of bonuses, or limited free spins.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness,... See more

Website

Customers consistently note ambiguous experiences with the website, with many expressing significant... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the easy-to-navigate site, great... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting positive experiences such... See more

Product

People report ambiguous experiences with product offerings, with many expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Awards on bonuses poor. Take for example the daily pinball, it's fixed as the ball will stick at a certain point waiting for the loser box to come along so it can drop in. Other sites more favourable.... See more

Rated 3 out of 5 stars

Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve playe... See more

Company replied

Rated 3 out of 5 stars

no telephone customer service. The chat box is slow and painful to get anything sorted. Very poor service customer service for a leading exchange bookmaker.

Rated 4 out of 5 stars

Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more

Company replied


Company details

  1. Betting Agency
  2. Gambling Service
  3. Online Casino or Bookmaker
  4. Online Sports Betting Vendor

Information provided by various external sources

Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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3.3

All reviews

(4,523)

1,074 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a great experience so far

I’ve had a great experience so far. The platform feels stable and well maintained, and everything works smoothly without interruptions. The layout is clear, making it easy to navigate and use all features confidently. Overall, a very reliable service.

May 5, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks so much for this wonderful review! We really appreciate your detailed feedback, and your confidence in us means a great deal. Thanks for being part of Betfair!

Rated 5 out of 5 stars

All good!

Best betting company there is in my opinion

October 2, 2025
Betfair logo

Reply from Betfair

Thanks for taking the time to share this feedback! We're absolutely delighted to hear such positive recognition. That kind of endorsement truly means everything to our team. Your loyalty is invaluable to us. Thanks for choosing Betfair!

Rated 5 out of 5 stars

My favourite casino site fast…

My favourite casino site fast withdrawals BIG WINS always and fun games and new games all the time customer service are fast and help you with any issues about you’re account or withdrawal or bonus offers definitely recommend

May 3, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks so much for this brilliant review! We're over the moon to hear you're having such fantastic wins and enjoying our constantly updated game selection. We're thrilled our fast withdrawals and responsive customer service are hitting the mark for you. Your recommendation truly means the world to us. Thanks for being part of Betfair!

Rated 2 out of 5 stars

Trying to say good bye after 16 years

After using Betfair Exchange exclusively for 16 years, my account was suddenly placed under review.
I fully complied with all verification requests and submitted my passport, a selfie with my passport, a utility bill, and source‑of‑funds documentation.
Despite this, after 22 days my account is still under review. It has not been reactivated, and I am not allowed to withdraw my own funds to the same bank account I originally used to deposit.

I would like to emphasize that Betfair Exchange does not offer bonuses and operates solely on commission, meaning there is no financial risk or loss to Betfair from my activity.

I requested a clear timeline for the completion of this review and immediate access to my funds, but I received no concrete answer.

Unfortunately, based on this experience, I cannot recommend this site.

(In June I received the money from my betfair account.)

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful

April 30, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks for the review. We're pleased our team could assist you so well. Your support means a great deal to us, and thanks for choosing Betfair.

Rated 5 out of 5 stars

You win some you lose some but this…

You win some you lose some but this site is the fairest I have been on and fast pay out and good customer service 😊

April 30, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks so much for this feedback! We're absolutely thrilled you recognize us as the fairest site you've used, and that you're experiencing such fast pay outs and helpful customer service. Your loyalty and recognition mean a great deal to us. Thanks for choosing Betfair!

Rated 5 out of 5 stars

Fair good bonuses honest opinion easy…

Fair good bonuses honest opinion easy navigate for sports to. 😁

April 29, 2026
Unprompted review
Betfair logo

Reply from Betfair

What a lovely review, thank you! We're delighted you're finding the bonuses fair and generous, and that you're enjoying how easy it is to navigate for sports betting. That combination is exactly what we're working towards. Your enthusiasm truly means the world to us. Thanks for choosing Betfair!

Rated 5 out of 5 stars

Ok apps a bit clunky and confusing but same as many other betting apps

Ok apps a bit clunky and confusing at times but just work around it and then ok. Not had any issues and use now and again

April 28, 2026
Betfair logo

Reply from Betfair

Thanks for taking the time to share this feedback. We appreciate your honest perspective and are glad you haven't experienced any issues. We hear what you're saying about the app interface—that's valuable input for us as we continue to refine the user experience. We're always looking for ways to improve clarity and ease of use. Your feedback helps us do that. Thanks for choosing Betfair!

Rated 1 out of 5 stars

Bet VERY UNFAIR

Bet VERY UNFAIR - they double dip out of your winnings in a race - if you have more than 1 bed in one race they not only take your initial bet money but then deduct that again against the winnings of your winning bet - what a disgrace.When asked to provide where in their Terms & Conditions you will find this information they closed my account - do not bet with this company

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

I was robbed by Betfair.

Hello, I was instructed to file a complaint here with you regarding my case with Betfair. I was simply robbed by them; my account was closed with €2606 and they simply said they will withhold the funds. I absolutely refuse to accept this, the money is mine!! Can you help me with this urgently, please?

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just started using them today and no…

Just started using them today and no problems. Deposited my first 500 and winnings were in my account immediately. Shortly after deposited another 500 and won again. Withdrew the money again and they said between 1-5" day wait butt expect it to be much quicker. Easy to navigate. Excellent site. Will def be using again. Stuart

April 27, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks so much for this brilliant review, Stuart! We're over the moon to hear you've had such a fantastic first experience with us. We really appreciate you taking the time to share your positive feedback. Your enthusiasm truly means the world to us. Thanks for choosing Betfair!

Rated 1 out of 5 stars

Account closed with no reason

Had account with them in Denmark and over 5 years later i move to Iceland and can login. The account is closed i think but they need to create another account or something like that for me in order to login..They make me send passport document, me holding passport and utility bill and nothing happens, i chat with them again and go through same process sending everything again and wait for days. Finally i ask them again and my account is open and i can login, when i go and make deposit my account is closed again and i chat with live support.

They tell me security team has made a decision to close my account and no reason.. and they dont even need to give reason according to live support, they can do this just because they forgot to brush theyr teeth and are pissed so lets close account.

This was a dirty move by betfair making me go through all this trouble...maybe they just wanted my passport to sell on dark web, maybe its a scam...very dirty bad move by betfair

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers or not scamers?

I do not intend to complain about the lack of free bets, as this is not a charity (I am deliberately setting aside the company’s policy of (not) rewarding loyal customers while showering returning ones with promotions, as that is not the subject of my reflections). However, I rate very poorly the issue of rewards not being credited to customers’ accounts. This has happened to me several times. On multiple occasions I lost money, believing I was betting using winnings from a free bets offer. Eventually, I filed a complaint and this time I received a refund (for that one case) as well as the equivalent of the winnings from the spins. This was not the first such situation, but it was the first time I demanded fairness. There are probably thousands of such cases, and the company profits significantly from this. That is the reason for my rating.

April 26, 2026
Unprompted review
Rated 1 out of 5 stars

They closed my account after…

They closed my account after affordability/money laundering "problems" - they never discussed in detail.

Horrible company - was with them for 20 years - and they really have no idea about customer service.

Share price crated by 200% in the last 2 yrs .. I hope it goes to zero.

I was contacted by Trustpilot to provide more info so that Betfair can presumably investigate.

I provided a reference number which was allocated to me by the complaints email channel. I am waiting for a reply to my request for my 299 GBP API fee to be returned .. last communication from me - May 24, 2024. Yes, 2 yrs ago.

Just to update - no comms from Betfair 10 days later. Share price dropping another good few per cent as user numbers fall.

Find another gambling company.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

One of the best gaming platforms…

One of the best gaming platforms around.Withdrawals are normally very fast and customer service are very helpful. Way superior to others.

April 25, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks for taking the time to share this feedback! We're absolutely thrilled you rate us as one of the best platforms and that you're experiencing such fast withdrawals and helpful customer service. That kind of recognition truly means the world to us. We're committed to maintaining those high standards. Your loyalty is invaluable, and thanks for choosing Betfair!

Rated 5 out of 5 stars

I had a user name problem and believed…

I had a user name problem and believed that i had been hacked. AI couldn't fix it so i asked to communicate with a human and the gentleman sorted it in minuites!

April 25, 2026
Unprompted review
Betfair logo

Reply from Betfair

What a lovely review, thank you! We're so pleased our team member could step in and resolve your username issue so swiftly. That quick reassurance and solution is exactly the kind of support we're committed to delivering. We're glad everything is secure and sorted for you. Your confidence in us means a great deal. Thanks for choosing Betfair!

Rated 5 out of 5 stars

I'm happy with Betfair

I'm happy with Betfair, I've been working with them for a long time and I have no complaints, and their support is fast and they try to resolve issues quickly.

April 25, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thanks so much for this wonderful review! We're absolutely delighted to hear from a long-time customer such as yourself. We're thrilled you're happy with us and that you've experienced our commitment to fast, efficient support. That kind of loyalty and trust truly means everything to our team. Your support is invaluable to us, and thanks for choosing Betfair!

Rated 1 out of 5 stars

Joke site spend hundreds on slots no…

Joke site spend hundreds on slots no bonus no feature nothing

April 24, 2026
Unprompted review
Betfair logo

Reply from Betfair

Thank you for sharing your feedback. We're sorry you've had such a disappointing experience with our slot games. All our games are regularly tested and certified by independent bodies to ensure they operate fairly and randomly. While we understand your frustration, the outcomes you've experienced can occur within normal gaming variance.

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