Awards on bonuses poor. Take for example the daily pinball, it's fixed as the ball will stick at a certain point waiting for the loser box to come along so it can drop in. Other sites more favourable.... See more
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Review summary
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Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve playe... See more
Company replied
no telephone customer service. The chat box is slow and painful to get anything sorted. Very poor service customer service for a leading exchange bookmaker.
Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more
Company replied
Company details
Information provided by various external sources
Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.
Contact info
United Kingdom
- www.betfair.com
3.3
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Betfair exchange customer service…
Betfair exchange customer service support was excellent 👌
May 15, 2026
Unprompted review
Reply from Betfair
Thank you so much for taking the time to leave this review! We're delighted to hear that our customer service team provided you with an excellent experience on the Betfair exchange. Your satisfaction is our priority, and we truly appreciate you being part of the Betfair family.
My account was suspended for some…
My account was suspended for some unknown reason months and months ago.
Contacted them today for them to say there is nothing they can do as it’s still with customer services under review I was told 28 days I keep being passed pillar to post to different people when they all say the same thing.
It’s ridiculous I was told 28 days and it’s now probably 4/5 months on. And still no further forward. No one seems to want to help or even know what to do or what their on about.
Avoid at all costs they just treat u like crap and say they don’t know. You can’t even contact customer services.
May 14, 2026
Unprompted review
Reply from Betfair
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
RTP & The glitching between sportsbook and…
The glitching between sportsbook and casino is shocking. Also the RTPs stated are not correct. Ive tested this on multiple occasion and cant get above 50% RTP. These places should probably be audited to ensure fair play. As its seems blatant in some aspect of the service.
May 10, 2026
Unprompted review
Reply from Betfair
Thank you for taking the time to share your feedback. We take concerns about technical performance and RTP seriously.
Regarding the glitching between our sportsbook and casino platforms, we'd like to investigate this further. We'd appreciate the opportunity to understand what you experienced so we can resolve it.
On the RTP (Return to Player) matter: Our games are certified and audited by independent testing laboratories to ensure compliance with regulatory standards. RTPs can vary significantly based on individual play sessions—short-term results may differ from theoretical long-term averages. However, we understand your concern and would welcome the opportunity to discuss your specific experience in detail.
We'd be grateful if you could contact our customer support team with details of when you experienced these issues, so we can review your account activity and investigate properly.
Absolutely excellent and very quick at…
Absolutely excellent and very quick at sorting out a complicated problem. the only complaint is we can't use the phones! It is so much easier, pleasanter and quicker.
May 14, 2026
Unprompted review
Reply from Betfair
Thanks for taking the time to share this feedback! We're absolutely delighted our team could resolve your complicated issue so excellently and swiftly. We appreciate your suggestion about phone support, that's valuable feedback for us as we continue to develop our customer service channels. We understand the appeal of speaking directly with someone, and we'll certainly pass your comments along to our team. Your loyalty means a great deal to us, and thanks for choosing Betfair!
Great game easy to fix problems and…
Great game easy to fix problems and quick response and feedback
May 12, 2026
Unprompted review
Reply from Betfair
Thanks so much for this feedback! We're thrilled you're enjoying the games and experiencing such quick problem resolution and responsive support. Your support means a great deal to us, and thanks for choosing Betfair!
Excellent help
Excellent, prompt and accurate help from the Betfair chat staff
May 13, 2026
Unprompted review
Reply from Betfair
What a lovely review, thank you! We're absolutely delighted you've experienced such excellent, prompt, and accurate support from our chat team. That level of professionalism and efficiency is exactly what we're committed to delivering. Your appreciation truly means the world to us. Thanks for choosing Betfair!
Reply from Betfair
Thanks for the review. We're pleased you're finding Betfair so straightforward and intuitive. Your support means a great deal to us, and thanks for choosing Betfair.
Dreadful live chat.
If someone with a similar name to you self excludes, they just block your account and funds. Live chat is beyond useless and they have an indefinite rolling, just another 5-10 script which keeps you for hours.
May 9, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Been using for a long time
Been using for a long time, exchange is the best place to bet on football i've found. Generous on free casino spins and customer support seemed helpful last time I used them.
edit:since I posted, the free prize pinball is always rigged to land on red and give you nothing, so definitely not generous on free spins anymore but still good for betting.
May 10, 2026
Unprompted review
Reply from Betfair
Thanks so much for this wonderful review! We're absolutely thrilled to hear from a long-time customer such as yourself. We're delighted you rate our exchange as the best place for football betting and that you're enjoying our generous free casino spin offerings. Your continued loyalty truly means the world to us. Thanks for being part of Betfair!
Reply from Betfair
Thanks for this feedback! We're pleased you're finding the site so user-friendly with easy limit-setting and quick withdrawals. Your support means a great deal to us. Thanks for choosing Betfair!
Steer clear of this site been with them…
Steer clear of this site been with them a while wouldn't give you best odds guaranteed and no bonuses, they call themselves Betfair but when you're horse refuses to race they wouldn't even refund you as a free bet 🙄 very fair from Betfair, I closed my account and will take my custom elsewhere
Joke of a company
May 9, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Trust me, bet with Bet365, infinitely better customer service
The customer service is appalling. Trying to liaise with someone is anything but smooth, their comms system is truly awful. On top of that they ask for information that you cannot provide and when you provide them with their transaction numbers and references they cannot work with it.
May 8, 2026
Unprompted review
Very good communication from live chat very friendly and helpful
Very good communication from live chat and very helpful the a Man who was there in live chat was very helpful and friendly I think his name was Nimhl I'm not sure 😊 but was very helpful thank you
May 9, 2026
Unprompted review
Reply from Betfair
Thanks so much for this brilliant review! We're over the moon to hear you received such helpful and friendly service through our live chat. Your appreciation truly means the world to us. Thanks for choosing Betfair!
Mary was patient
Mary was patient
and kind
Although it was long winded zi can see its because trying not to let people get into money troble
May 8, 2026
Unprompted review
Reply from Betfair
Thanks so much for this wonderful review! We're absolutely thrilled Mary could help you with such patience and kindness. We really appreciate your understanding that while the process may take time, it's because we genuinely care about protecting our customers' wellbeing. That kind of insight into our responsible gambling approach truly means the world to us. Thanks for being part of Betfair!
Reply from Betfair
Thanks for taking the time to share this feedback! We're pleased you're finding our communication so straightforward and enjoyable. That clarity and ease is exactly what we're working towards. Your support means a great deal to us. Thanks for choosing Betfair!
Reply from Betfair
What a lovely review, thank you! We're absolutely delighted you recognize our commitment to fairness. Your recognition of that truly means everything to us. Thanks for choosing Betfair!
Unique site and generous offers
A unique site in that it combines both a betting exchange and a sportsbook, giving more opportunities and variety than other betting sites. The amount of promotions on offer; daily games, monthly rewards, and especially the quantity of free bet promos on both the sportsbook and the exchange, is quite astonishing and puts Betfair ahead of the competition in my opinion. Instant withdrawals with no minimum withdrawal is also ahead of everyone else (of the sites I have used, matched only by Paddy Power, of course these being under some sort of common brand).
May 6, 2026
Reply from Betfair
Thanks so much for this brilliant review! We're absolutely thrilled you recognize the unique value of our combined exchange and sportsbook offering. We're particularly pleased you're enjoying the convenience of instant withdrawals with no minimum. Your detailed recognition of what makes Betfair special truly means the world to us. Thanks for being part of Betfair!
Everytime popup menu shows this app…
Everytime popup menu shows this app crashed or some Went wrong !!?
May 4, 2026
Very helpful and trying to help me a…
Very helpful and trying to help me a quick as possible
May 5, 2026
Unprompted review
Reply from Betfair
Thanks for this feedback! We're pleased our team could assist you so promptly and helpfully. That's exactly what we're committed to delivering. Your support means a great deal to us, and thanks for choosing Betfair!
Scammers £1 x 90 spins on Gold Cash
£1 x 90 spins on Gold Cash - Freespins Fortune Edition
Not 1 win. Not even £1, not 10p, not £4. Not a single penny in 90 x £1 spins.
Disgusting site.
May 5, 2026
Unprompted review
Reply from Betfair
Thank you for sharing your feedback. We understand how frustrating it must be to experience no wins across 90 spins. All our games, including Gold Cash - Freespins Fortune Edition, are independently tested and certified to ensure they meet strict fairness and randomness standards. While unfortunate runs can happen within normal gaming variance, we take all concerns seriously. If you'd like to discuss your experience in more detail or have specific concerns about game performance, please contact our customer service team. We also want to remind you that our responsible gambling tools are available if you'd like to set limits on your play. We appreciate your time with Betfair.
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