I played poker Cash Game. I was interested in the cash game. I entered the game through the CLUBS, as the club returned a good percentage of cashback. The Clubs have now been removed from the site... See more
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Casino ist zu 100% Illegal und sagt noch Sie wären Legal !!!! Hier die Antwort vom Betplay.io Support auf die Frage ob illegal betreiben und ohne Lizenz: Our casino is not illegal rest assured... See more
Company replied
rigged slots, don’t play. Fully manipulated slots, never win. The providers are lagging, closing the windows and the speed mode is slower than original slots. They give 10% cash-back, eve... See more
Company replied
Capped wins.. after playing here for a few years I can confidently tell you that they use dirty tactics to steal your money, disconnects, ai customer service, all around crap. You will not ever win ov... See more
Company replied
Company details
Written by the company
Betplay.io offers a comprehensive crypto casino and sportsbook experience. Established in 2020, the platform is dedicated to delivering top-tier online casino games using cryptocurrency and the Bitcoin Lightning Network. This is complemented by a vast gaming library that includes classic casino favorites, an exclusive Betplay poker table, extensive sportsbook, and unique Betplay originals—all backed by exceptional customer support.
Contact info
Costa Rica
- www.betplay.io
You should know
2.8
Average
509 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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also blocked the account and does not…
also blocked the account and does not withdraw funds, looks like a scam
June 25, 2025
Unprompted review
Reply from Betplay.io
Hi MA,
We’re sorry to hear about your experience. Account blocks only occur after a thorough review and are always based on a clear violation of our Terms and Conditions. If funds are withheld, it is due to compliance or security-related concerns.
We understand this may be frustrating, but we apply these measures to protect the integrity of the platform for all users.
Best regards,
Betplay.io Team
The company does not pay out winnings…
The company does not pay out winnings and blocks the account
avtusenko823
June 25, 2025
Unprompted review
Reply from Betplay.io
Hi Marina,
We understand your concern, but account actions such as blocks and withheld payouts are only taken after a thorough investigation and are based on violations of our Terms and Conditions.
We remain committed to fair play and security for all users. If your account was flagged, it would have followed a clear process backed by evidence.
Best regards,
Betplay.io Team
complete scam of a site
complete scam of a site. they will close your accoutn and steal your money guaranteed. do not play on this scam site youve been warned! read all recent reviews
June 17, 2025
Unprompted review
Reply from Betplay.io
Dear AP,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you feel this way and understand how frustrating it can be when expectations aren’t met.
Please allow us to clarify that Betplay operates in accordance with our stated terms and conditions, and all account actions, including closures or restrictions, are only taken after thorough internal review and in compliance with our licensing obligations. We do not withhold player funds without valid cause, and all withdrawal requests follow a clearly outlined verification process.
If you believe your account was closed in error or you have outstanding concerns, we would welcome the opportunity to review your case. Please feel free to contact our support team directly with your account details so we can assist you further.
We appreciate your feedback and remain committed to providing a fair and secure gaming environment.
Kind regards,
Betplay.io Support Team
Just stole over €1000 of my money
My dad and I are on holidays and only I have internet. For this reason, both of us have been using mu phone. However Betplay.io has blocked my account, with over €1000 in balance and delete my account, and taken my funds. Although I continued to explain the situation, they keep saying "multiple accounts". I keep explaining it's 2 people using 1 device, and I've submitted evidence of government issued documentation proving we are 2 different people. Regardless, betplay.io just says our decision is final. Easy way to steal money from customers really
June 21, 2025
Unprompted review
Reply from Betplay.io
Hi Jaco oosthuysen,
Thank you for your message. I’m sorry to hear about your frustration and understand how concerning this situation must feel, especially while you’re traveling.
Please know that Betplay takes account integrity and responsible gaming compliance seriously. When our system detects multiple accounts being accessed from the same device or IP address, it triggers a thorough review to ensure compliance with our Terms and Conditions.
We acknowledge that you’ve submitted documentation and provided an explanation. However, as previously communicated, the investigation determined a violation of our multi-account policy. These policies are in place to ensure fairness and prevent misuse of bonuses or promotional offers.
While we understand your position and the circumstances you’ve shared, the decision made by our Risk & Compliance Team remains final. If you wish to escalate the matter formally, we encourage you to do so through the appropriate regulatory or legal channels. We are committed to cooperating fully with any official review process.
Thank you for taking the time to provide your feedback.
Kind regards,
Betplay.io Support Team
Absolutly no player protection
In your replys on Trustpilot you always state that "we use advanced technology to detect multi-account activities." I am highly gambling addicted and have lost a lot of money due to 2 registration with two different e-mail adresses. And now I could lose more money with a third e-mail adress. Does your systems only work when it comes to withdrawal of winnings or do you use your systems also to protect player from opening new accounts due to their gambling issues? I
June 19, 2025
Unprompted review
Reply from Betplay.io
Hi Nero,
Thank you for your message. We’re sorry to hear about your situation and understand how serious gambling addiction can be.
Our systems are in place to detect multi-account activity related to rule violations and fair play. For responsible gaming matters, we encourage you to contact our support team via email using your registered email address to verify the ownership so we can assist with account closure or self-exclusion.
Your well-being matters to us.
Best regards,
Betplay.io Team
Reply from Betplay.io
Hi,
Thanks so much for your kind words! We’re glad you’re enjoying the experience.
Best regards,
Betplay.io Team
Blocked and confiscated
So losing 3kyesterday at baccarat , redepositing 4k today and made a withdrawal of 5.7 k , so losing overall.
After a thorough review, the decision regarding your account has been finalized. Our system has accurately detected multiple connected accounts, all of which have shown high profits.
Even without the confiscated funds, we’ve noted that you were still able to withdraw substantial amounts from this account alone and across these accounts, which further confirms the advantage gained through multi-accounting activity.
When you win they take all the money .
Stay out of this .
June 12, 2025
Reply from Betplay.io
Hi Alex,
Thank you for your comment. We understand your frustration, but we want to clarify that the decision on your account was made after a detailed investigation.
Our system identified multiple connected accounts that were used in violation of our Terms and Conditions.
We are committed to fair play for all users and take these matters seriously to maintain the integrity of the platform. The decision is final, and no further action will be taken.
Best regards,
Betplay.io Team
After playing this site for about 40…
After playing this site for about 40 times i find it necessary to give my experience.
You can never win, always after deposit you lose, or your balance becomes not higher then the amount you deposit.
You have never a fair chance to win. All the good reviews about this site are written by people who gets free spins or other rewards for giving a ''nice and positive review. thats the truth i also get such invitations. The games are as rigged as hell. Its terrible to play here, thousands of euro's without any win. this is statisticcaly not right.There is no fairness and random games. its realy disgusting, i stopped playing here.
June 20, 2025
Unprompted review
Reply from Betplay.io
Hi Bjorn,
Thank you for your feedback.
We’re sorry to hear about your experience. Please note that all our games are provided by well-known providers that use certified RNG (Random Number Generator) systems to ensure fairness. We do not control or alter the outcomes in any way.
We’d also like to clarify that we do not offer any rewards, bonuses, or incentives in exchange for reviews. All feedback posted online, whether positive or negative, is entirely up to the players.
We understand your frustration with losing, but as with any form of gambling, outcomes are never guaranteed. Have a good one, and please take care.
Kind regards,
Betplay Support
Best casino that offers great games
June 15, 2025
Reply from Betplay.io
Dear Player,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the games and having a great experience with us.
We’re always working to provide the best selection of games and top-notch service, so it truly means a lot to know it’s making a difference.
If there’s anything more we can do to make your time with us even better, feel free to reach out anytime via our 24/7 live chat support.
Wishing you the best of luck in your next game!
Warm regards,
Betplay.io Support Team
you made mistake about my bet
you made mistake about my bet ! it was won but you made it lost if i dont ask it you will take my winning !
June 10, 2025
Reply from Betplay.io
Dear Marco,
Thank you for reaching out.
I'm sorry to hear about your concern regarding the result of your recent bet. We take such matters seriously. If you have not reported it yet to our live chat support, pls provide the bet round ID for further investigation. You can send it via email support@betplay.io or through our live chat for real-time assistance.
Thank you.
Betplay.io Support Team
Absolute scam
Absolute scam. Winning here is the furthest thing from reality. I've watched a hundred winless spins go by on dozens of occasions. Lost every time I've ever made a deposit. Miraculously saw wins of significance only when up against a 35x playthrough that has collected every nickel before cashing out is an option. Every one of these crypto casinos is the exact same they are thieves that offer no games of chance. They claim RTPs in the high ninety percent ranges but those are ridiculous lies and are based on billions of simulated plays that would never be paid for in centuries of actual plays at these host platforms. These games should be illegal and they are in the U.S. for good reason. Because they are absolute scams. There are no winners except the thieves running these so called casinos and the game providers that make scam programs. To claim a game returns 95% of the revenue back to players yet you can deposit $100 -100 times and lose every cent every time is ludo and can only be described as theft. Which is exactly what it is.
June 5, 2025
Unprompted review
Reply from Betplay.io
Hi,
We’re sorry to hear that you feel this way. We understand how frustrating it can be when luck doesn’t go your way, and we appreciate you taking the time to share your perspective.
At Betplay.io, we work exclusively with reputable game providers who operate under strict regulatory standards. The Return to Player (RTP) percentages are set by these providers and are based on long-term statistical models, not individual sessions. While results can vary widely in the short term, the games themselves are not designed or operated by us.
We take fairness seriously and strive to offer a secure and transparent gaming environment for all users.
Best regards,
Betplay.io Team
Casino ist zu 100% Illegal und sagt…
Casino ist zu 100% Illegal und sagt noch Sie wären Legal !!!! Hier die Antwort vom Betplay.io Support auf die Frage ob illegal betreiben und ohne Lizenz:
Our casino is not illegal rest assured but we do understand where you are coming from but it doesn't mean that we are illegal or what not. We cant control the game results.
Größte Scamm Seite !!!!!
Achtung Abzocke!!!!!
June 2, 2025
Unprompted review
Reply from Betplay.io
Hi Thomas von Dahlen,
Thank you for sharing your concerns.
We’d like to clarify that Betplay operates under established terms and complies with the regulations of the jurisdiction. All games on our platform are provided by reputable, third-party developers and use certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes.
We understand that frustrations may arise, especially during difficult gaming sessions, but we assure you that our platform is committed to maintaining transparency, integrity, and a secure gaming environment for all players.
If you have specific questions about licensing or account-related concerns, we encourage you to contact our support team directly. We’re here to assist and provide any clarity you may need.
Thank you for taking the time to share your feedback.
Regards,
Betplay.io Team
Thieves. Fraud. Criminal behavior. AVOID BetPlay at all costs!
BetPlay is nothing but a scam operation hiding behind fake terms and zero accountability. They blocked my account without warning and stole my money, inventing false accusations of "multi-accounting" – which is completely fabricated.
I never violated any terms. I had one single account, played fairly, and followed all rules. When they froze my account and seized my funds, I immediately contacted them, offered full identity verification, and asked for clear evidence of their accusations. They never responded.
They completely ignored multiple emails, including a formal legal demand sent after consulting a lawyer. Their silence is deliberate – they know exactly what they’re doing. They operate without a proper license, breaking gambling and consumer laws, and stealing from customers who have no way to get justice unless they take legal action.
This is not a legitimate casino. It's a trap. You deposit, you win, they find an excuse to lock you out and keep your money. Then they ghost you.
I’ve already initiated legal proceedings, reported them to authorities, and will pursue debt collection with maximum penalties. I will not stop until this criminal behavior is exposed everywhere.
Do NOT deposit a single cent on BetPlay. They are thieves in disguise.
March 13, 2025
Unprompted review
Reply from Betplay.io
Hi Gnom,
Thank you for your message. We understand that you are upset, and we take your concerns very seriously.
Please be assured that Betplay operates in accordance with strict policies, industry regulations, and our stated terms and conditions. Account closures are never actioned without a thorough internal investigation. In cases involving potential violations—such as multi-accounting—our team follows clear procedures, including a detailed review of account activity and supporting data.
Should you wish to escalate this further, we are open to cooperating through the proper legal or regulatory avenues. However, we must kindly ask that all communication remain respectful to maintain a constructive dialogue.
Thank you for taking the time to share your concerns.
Regards,
Betplay.io Team
WARNING!
WARNING!! Do not play here! If you want rewarded for deposits and play on the site you will not see anything until you have around 30,000 dollars wagered! 30,000!!! I have made roughly 2300 in deposits , withdrew around 200 and they have refused to give me any type of bonus whatsoever BESIDES 10 TEN CENT spins lol 10 cents!! This casino is a joke. If you want rewards for play, go to stake, jackbit or anywhere else. DO NOT DEPOSIT HERE
May 18, 2025
Unprompted review
Reply from Betplay.io
Hi Alex,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience has not met your expectations, and we understand your frustration regarding bonus availability.
Please know that our bonus system is based on several factors, including gameplay activity, deposit history, and promotional eligibility. While rewards may vary from player to player, our aim is always to provide fair and tailored offers to our users.
We appreciate your time with us and regret that you feel let down. Your comments have been noted and will be shared with the relevant team for further review. If you would like us to take another look at your account or clarify any bonus-related concerns, we’re more than happy to assist—just reach out via live chat or email.
Thank you again for your feedback, and we wish you all the best.
Regards,
Betplay.io Team
account has been blocked
It's very difficult to find words to describe this casino. Thieves and scammers. They blocked my account on the first withdrawal request. Probably all the money went to buying advertising and positive reviews, and there was no money left to pay players.
May 18, 2025
Unprompted review
Reply from Betplay.io
Hi Alex,
We understand your frustration regarding the account blockage and withdrawal concerns, and we take these matters very seriously. Our team conducts a thorough review whenever there is a potential violation of our terms and conditions.
If you would like us to check the reason for your account closure, please don’t hesitate to contact our live chat support for further assistance. We’re here to help.
Regards,
Betplay.io Team
Betplay.io is a great casino
Betplay.io is a great casino. They pay out very quickly and provide enthusiastic support.
May 9, 2025
Unprompted review
Reply from Betplay.io
Hi dai le,
Thank you so much for your kind words! We're thrilled to hear you're enjoying your experience with Betplay.io. Fast payouts and enthusiastic support are exactly what we aim for, and it's great to know we're hitting the mark.
We truly appreciate your support!
Best regards,
Betplay.io Team
THIS SITE IS A SCAM!!!
THIS SITE IS A SCAM!!!
Unfortunately this casino is a scam, I`ve never experienced anywhere else such a low hit rate in almost all slots. I played 2 weeks on this site and never again. They have slots only from those providers who offers their slot with different RTP for different casinos and it is extremely likely that betplay.io went with lowest possible RTP version. It is not rare to hit 45+ deadspins out of 50 spins. This is just insane.
I hope many people will read my comment and if I prevent just 1 player registering to this site and getting his money scammed by this casino.. then it was worth writing this comment.
Reply to Betplay.io... Slots can be leased from the provider with different RTP settings.. as you say it is set by the provider yes... but by the looks of it betplay.io chose the lowest possible RTP offer available. Much lower than other casinos. Based on your general reply probably it is true because you cannot even try to deny it. Thanks for the honesty
May 4, 2025
Reply from Betplay.io
Hi there,
We’re sorry to hear about your experience and appreciate you sharing your concerns. At Betplay.io, we are committed to fair play and transparency, and we only work with licensed and reputable game providers. The Return to Player (RTP) settings are configured by the providers themselves and are in compliance with industry standards.
We understand how frustrating it can be when luck doesn’t go your way, and we regret that your time with us didn’t meet your expectations. If you'd like to discuss your experience further or have any questions, our support team is always here to help.
Best regards,
Betplay.io Team
You people you don't even offer bonus…
You people you don't even offer bonus to your players
April 24, 2025
Reply from Betplay.io
Dear Customer,
Thank you for your feedback.
We do offer a variety of promotions, which you can view anytime on the Promotions page of our website. Additionally, for our VIP players who experience significant losses, our Loyalty Team personally reaches out to offer tailored bonus structures based on their activity and preferences.
We appreciate your support and hope you continue to enjoy your time with us!
Best Regards,
Betplay.io Team
I strongly advise against playing on the site
I advise against playing on the site. They blocked the account and the balance above $2,500 in the account. I made many deposits to the account, several withdrawals, but I am still in the red. Today I tried to withdraw some funds after several wins and the account was blocked, without the possibility of even returning the deposit. I did not even have a limit for bets, it was simply good when I lost. But this bookmaker is no different from all those fake crypto sites.
April 25, 2025
Unprompted review
Reply from Betplay.io
Hi Neveragain,
Please be assured that we take fairness and security very seriously. We do not block accounts without a valid reason—this typically occurs when a player is found to have breached our Terms and Conditions or engaged in activities considered abusive. While we understand this may be disappointing, these measures are necessary to maintain a safe and fair environment for all our players.
For security reasons, if you want to know the reason behind the blocking of your account, we kindly encourage you to reach out to our email support team.
We appreciate your understanding and wish you all the best.
Best Regards,
Betplay.io Team
False Multiple Accounts Ban
I have strictly adhered to their Terms, and yet after attempting a withdrawal of winnings solely from one of their original Betplay-provided games they've falsely accused me of having multiple accounts therefore forfeiting all funds in the account. They claim their team has done a full investigation and their findings are conclusive with no right to appeal. Considering it's a "No to KYC" site, how could they possibly have investigated? IP addresses? This is a shared device.
April 14, 2025
Unprompted review
Reply from Betplay.io
Hi Chad,
Thank you for your message.
Please understand that our system uses advanced technology to detect multi-account activities. It does not rely solely on IP address detection, and sharing personal devices to gain the same bonus on different accounts is also an unusual behavior. For security reasons, we cannot disclose the exact methods our system uses, as doing so may compromise the integrity of our system and allow potential multi-accounting and promo abuse.
We can confirm that a thorough investigation was conducted, and the findings were conclusive. While we understand your concerns, we stand by the decision, as it aligns with our Terms and Conditions.
Thank you for your understanding.
Betplay.io Team
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