THESE ARE SIMPLY REAL SCAMMERS!!!! THEY STOLE MY 385 EUROS FROM ME!!!! THIS AMOUNT INCLUDES MY DEPOSITS!!! I SUCCESSFULLY PASSED MY ACCOUNT VERIFICATION AND NEVER TAKEN ANY BONUSES!!!! I WAITED 10 DAY... See more
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Review summary
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scam casino. Will close your account with your funds in it. read the 1 star stories before you end up a victim of financial crimes by this group of scammers. DO NOT DEPOSIT MONEY OR PERSONAL IN... See more
Stay away from this scam site. They will not let you withdraw your money and will suspend your account for no reason. (Update: Now BetPlays "requests more information", which they already have and... See more
Company replied
Avoid like the plague, they take your money right away, when you go to withdraw they make you send in like 19 documents, you holding the documents, now I need to verify my phone number which they wo... See more
Company details
Written by the company
BetPlays is an all-in-one platform that brings together a wide range of gaming activities like sports, e-sports, live games, TV games, fast games, and skill games. Our platform is designed to offer a seamless and enjoyable gaming experience to players worldwide. We take pride in providing an immersive gaming experience and strive to make every moment spent on our platform a memorable one. BetPlays offers a dynamic gaming experience that combines both casino gaming and sports betting. With an impressive selection of casino games and a vast array of sporting events, our platform is a comprehensive and exciting destination for those seeking varied gaming experiences.
Contact info
United Kingdom
- reviewsta@betplays.com
- www.betplays.com
1.5
Bad
324 reviews
Replied to 41% of negative reviews
Typically replies within 24 hours
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They have stole 24k from my account because I won at sportsbetting!
Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds
Dear Betplays Legal Department,
I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.
I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.
I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).
Please be advised of the following:
No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.
No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.
Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.
Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.
Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.
I hope this matter can be resolved amicably and promptly.
Sept 19th: They answered this thread as if they do not have records of my account lol. Of course, they closed it. I have screenshots of my avcount with the balance and every teansaction made on there. Including doenloaded trannscripts of the staff interactions with me and email. It's incredible to see them blatantly lie on this platform. After speaking to my lawyers, without giving away sensitive information, Betplays has several lawsuits against them already. They should be shut down.
September 15, 2024
Unprompted review
Reply from BetPlays
Dear Mathieu,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Guys stay away from this casino
Guys stay away from this casino. When you win they block you and tell you that you violated some policy. They also claim that they will reimburse your original deposit which they keep giving you all kinds of excuses. They are scammers. They will probably respond to this and say they dont have this email on file
June 23, 2024
Unprompted review
Reply from BetPlays
Dear Costa,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I won 19,000 euros, account suspended
I won 19,000 euros. And when I tried to take out they said I have violated two rules. Rule regarding multi account and 2) tried to cheat rule. None of those are true. They suspended my account. I guess they don't want people to take out a lot of money when they win with little deposit. Scam! So disappointed. And when I ask they say "decision is final" without providing any proof to anything! Sent a complain to licensor.
September 9, 2024
Unprompted review
Reply from BetPlays
Dear Sina,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Blocked account with 1800+ euros
Blocked account with 1800+ euros
After 1st try to withdraw funds, they asked 5 days to execute it, and then more 5 days after asking 1 more time simple passport copy, and then after more 6 days just blocked the acc
---
Dear Customer,
After a thorough review of your betting activity, we have identified a violation of our General Terms and Conditions, leading to the suspension of your account. Consequently, any pending winnings will not be paid out.
The matter has been carefully reviewed by the relevant department, and the decision is final. Please be advised that this case is now considered closed, and further correspondence regarding this issue will not be addressed.
Thank you for your understanding.
Best regards,
BetPlays Team
+ reply to Betplays below
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Of course now i dont have because u deleted it after my attempt to withdraw
September 9, 2024
Unprompted review
Reply from BetPlays
Dear Andrey,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I won $500 last night
I won $500 last night, now I have been blocked. I can’t gain access to the home page. No way to get my winnings.
August 29, 2024
Unprompted review
Reply from BetPlays
Dear marty,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Reply from BetPlays
Dear Isabella,
Thank you for your kind words! We're thrilled to hear that you find our casino to be of high quality and appreciate the bonuses and pokies we offer.
Best Regards,
BetPlays
I won't trade a quality time-tested…
I won't trade a quality time-tested BetPlays casino for any other, unless it goes bad. Respect!
May 7, 2024
Reply from BetPlays
Dear Lucas,
Thank you for your positive feedback! We're delighted to hear that you value our time-tested quality and are satisfied with your experience. Your trust in us is greatly appreciated.
Best Regards,
BetPlays
the company is a fraud
the company is a fraud! don't play because they don't give you the money you win! report everyone to the licensing authority and electronic crime! fraud
August 18, 2024
Unprompted review
Reply from BetPlays
Dear George,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
A large selection of pokies
A large selection of pokies, fast support, nice bonuses, and many working ways to withdraw money and deposit funds. Withdrawals and deposits time not more then 5 business days as per T&C , but they sent it even faster.
May 29, 2024
Reply from BetPlays
Dear Noah,
Thank you for your kind words! We're thrilled to hear that you enjoy our large selection of pokies, fast support, and efficient transactions. We strive to provide a seamless experience for our players.
Best Regards,
BetPlays
Don’t play here
Don’t play here - just simply way better options.
They say “up to five days for a withdrawal” good luck lol - it’s gonna succeed and you may not even see it, I’m still waiting myself.
The support is miserable, they don’t help in anyway and will ask if you need any more help without actually helping.
This place is so behind, and it’s so offshore you can find any other modern day casino and you’ll get way better results.
Avoid this place - literally I’d be amazed if I need a dime.
August 7, 2024
Unprompted review
Reply from BetPlays
Dear djay,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I am playing and winning some small…
I am playing and winning some small amount but they closed my account they say i violating the site but they can explain why and even my own money dor deposit they did not give it back this site is scam don't ever create or used this betting site
July 28, 2024
Unprompted review
Reply from BetPlays
Dear Allan,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Scammers
Scammers! Deposited $650. Was told my max bet allowed was $13.86 and had to make about 50 bets to be able to make a withdrawal. Got account verified and they stated I was money laundering with no evidence; suspended my account permanently; and stated no remaining monies ($493) would be paid. Use Canadian companies only.
Stay away folks.
Best
July 23, 2024
Unprompted review
Reply from BetPlays
Dear Cole,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Don't follow the Responsible Gaming…
Don't follow the Responsible Gaming Rules and do not provide the funds on time. Scam!
July 4, 2024
Unprompted review
Reply from BetPlays
Dear Samrath,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Garbage casino....zero payouts
Garbage casino....zero payouts. Closed this down 3 times and they never shut off my account. Cheaters....
June 29, 2024
Unprompted review
Reply from BetPlays
Dear Jer,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I had the best experience at betplays…
I had the best experience at betplays thanks to Daniel, he’s been incredibly helpful and supportive always giving an extra push with whatever he can, I will stay true to the site and continue to recommend it for as long as Daniel is there
June 25, 2024
Unprompted review
Reply from BetPlays
Dear Rafa,
Thank you for your kind words! We're delighted to hear that Daniel provided such great support. Your loyalty means a lot to us.
Best Regards,
BetPlays Team
Did a deposit offer through REVu to…
Did a deposit offer through REVu to deposit on their site. They told REVu I didn't click through their link to register (the only way to get to their site, unless you manually type it in, which of course I didn't do). I will be posting on every single site I can think of calling this company a 100% scam.
June 19, 2024
Unprompted review
Reply from BetPlays
Dear Tommy,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
incompetant, lying and frauds.
i have been using BetPlays for over a year without much issue. after winning a good chunk of money over that time i made som withdrawels which took around 4-5 days after having to contact customer support about it. the last time i did withdraw money was a few weeks ago which was only around $315 i waited 14 days, did i recieve my money after that? no. on that 14th day i contacted customer support about it and they said they escaleted it. an hour later i recieve an email saying i broke their TOS, specificially accusing me of having multiple accounts and money laundring lol. i also had another $50 in real money to play with. they suspended my account and nothing was paid out, i have screenshots of it all, and plenty of evidence that i have provided to their license holder. they have some of the best offering in sports betting and great bonuses but its almost impossible to get your money out of the account and if you win too much they'll ban you. take legal action and complain to the license holder. by law they can lose their license if they recieve too many complaints. customer support also refused to provide me with info about my account. do not get blinded by the bonuses, you will not be using this site for long if you win a good amount over time. use other sites instead
June 5, 2024
Unprompted review
Reply from BetPlays
Dear Tobias,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Absolut a real nice online casino
Absolut a real nice gambling experiience, easy and with a löst of New Promotions. Customer Service a1+, in my Case Daniel ist mein Support, with Promt help, respectfully, and Patience. He really Take Cares, great Client Assistent. I can Just give⭐⭐⭐⭐⭐ plus .
June 11, 2024
Unprompted review
Reply from BetPlays
Dear Andromeda,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that Daniel provided excellent support. Enjoy your time with us!
Best Regards,
BetPlays Team
SCAM!
SCAM!! This ‘online casino’ keeps coming up with multiple excuses saying they cannot pay out to my country (New Zealand). Which is a load of crap. I was too late to read reviews where others have experienced this and I am beyond done with all the excuses. DO NOT USE THIS SITE!
June 13, 2024
Unprompted review
Reply from BetPlays
Dear Lauren,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Scammers scammers Criminals!
Scammers scammers, please stop using them, they always blocked winners They blocked my account immediately after placing a withdrawal of 93 USD.
THEY ARE CRIMINALS, tell your friends and family to keep off. They don't pay winners
My username is Udih2020
June 10, 2024
Unprompted review
Reply from BetPlays
Dear Eugene,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
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