THESE ARE SIMPLY REAL SCAMMERS!!!! THEY STOLE MY 385 EUROS FROM ME!!!! THIS AMOUNT INCLUDES MY DEPOSITS!!! I SUCCESSFULLY PASSED MY ACCOUNT VERIFICATION AND NEVER TAKEN ANY BONUSES!!!! I WAITED 10 DAY... See more
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Review summary
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Reviews shaping this summary
scam casino. Will close your account with your funds in it. read the 1 star stories before you end up a victim of financial crimes by this group of scammers. DO NOT DEPOSIT MONEY OR PERSONAL IN... See more
Stay away from this scam site. They will not let you withdraw your money and will suspend your account for no reason. (Update: Now BetPlays "requests more information", which they already have and... See more
Company replied
Avoid like the plague, they take your money right away, when you go to withdraw they make you send in like 19 documents, you holding the documents, now I need to verify my phone number which they wo... See more
Company details
Written by the company
BetPlays is an all-in-one platform that brings together a wide range of gaming activities like sports, e-sports, live games, TV games, fast games, and skill games. Our platform is designed to offer a seamless and enjoyable gaming experience to players worldwide. We take pride in providing an immersive gaming experience and strive to make every moment spent on our platform a memorable one. BetPlays offers a dynamic gaming experience that combines both casino gaming and sports betting. With an impressive selection of casino games and a vast array of sporting events, our platform is a comprehensive and exciting destination for those seeking varied gaming experiences.
Contact info
United Kingdom
- reviewsta@betplays.com
- www.betplays.com
1.5
Bad
324 reviews
Replied to 41% of negative reviews
Typically replies within 24 hours
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BEWARE these are all fake positive…
BEWARE these are all fake positive reviews. You deposit… your money is lost. Formal complaint with documentation has been filed with local authorities.
June 7, 2024
Unprompted review
Reply from BetPlays
Dear George,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Daily 20k Tournament - non-payment of prize
Hello, BetPlays Team.
I won first place in the Daily 20k Tournament, as confirmed by the message in my account (screenshot attached). However, the promised prize was never credited to my account.
My details:
Nickname: DJCENT
Account ID: 12721673
Tournament name: Daily 20k Tournament
Confirmation of victory: (screenshot attached)
Please clarify the reason for the delay in payment and immediately credit the prize won. If the problem is not resolved soon, I will be forced to contact gaming regulators and player protection platforms.
I look forward to your prompt response.
Best regards,
DJCENT
June 6, 2024
Unprompted review
Reply from BetPlays
Dear Djcent,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Betplays Top gaming site for this Canadian
I have been with betplays for about 6 months and my experience is awesome. I have a personal account manager and he treats me well. DANIEL goes above and beyond the call of duty for me with bonuses and free spins. Withdrawals are easy and quick and bonus wagering is lowest of Many of the sites that I play Thank you Betplays
June 5, 2024
Unprompted review
Reply from BetPlays
Dear Nathan,
Thank you for your kind words! We're delighted to hear about your positive experience and that Daniel has provided excellent support. We appreciate your loyalty!
Best Regards,
BetPlays Team
BETPLAY FINALLY PAID ME
Hello everyone, I am writing this review in regards to betplays being a scam as many are. I am trying to withdrawal money and they asked me to wait 5 business days. After I've waited 5 business days they told me that they have escalated it to the department. They did not tell me a time frame of how long. I have already reported this to curacao e-gaming and I encourage you all to do the same. I will also make a reddit forum about this so many of us can discuss there and warn people. If I ever do get paid out I will update everyone here.
***06-05-2024**
UPDATE I GOT PAID TODAY! Finally after contact customer support I got help and got paid. The amount was not much, but I got paid in the end thanks betplay.
June 5, 2024
Unprompted review
Reply from BetPlays
Dear superman,
We appreciate your patience and your update. We're glad to hear that your issue was resolved and that you received your payment. If you need any further assistance, feel free to reach out.
Best Regards,
BetPlays Team
Will I ever get my money
Will I ever get my money? Judging by the below reviews it's not looking promising. I’ve had my withdrawal pending for well over 5 banking days after being told withdrawals happen within 5 banking days. I’ve spoken with customer service reps online and each time they assure me that the matter has been “escalated” with “priority”, but still, no sign of any money in my account. I’m starting to lose hope, so it looks like I might need to contact their licensing authority to make a complaint. If I get my money, I’ll update this review accordingly.
June 6, 2024
Unprompted review
Reply from BetPlays
Dear Soraya,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
I have won over 18,500$ On Betplays.
Username: abdijames
I have won over 18,500$ On Betplays.
Sent them all the Documents, everything was Legit and they gave me a Hard Time Regarding the KYC Process.
After waiting 5 days for the Withdrawl period to end. They Sent me an email saying they will not be paying any of my Winnings and That i have Broken rule 3 and 9. Which was Duplicate Accounts and Cheating.
THEY SHOWED ME NO PROOF.
My friend made an account and won 12200$ and they said THE SAME THING.
This is actually disgusting and so sad because i had plans of paying off my Mortgage with my winnings but now i got Scammed. I am feeling suicidal after this. I hope you guys stay far away from this scam Company.
June 3, 2024
Reply from BetPlays
Dear Davidjohn,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Stay away from bet plays, they will not pay out
I've used this site to place sports bets for the past month and a half. I signed up and deposited $500 to make use of a deposit match. I realized shortly after that I would need to rollover $8k and placed bets every day hoping to accomplish that. After a few lucky hits I ended up accomplishing that task and ended up with $1300 in my balance. I went to withdraw $1000 and was told I had to verify the account. I'm not sure why there was no verification required to begin with but I complied. I submitted more than 5 documents requested and after a week was verified. I requested the $1000 yet again to be withdrawn as I wanted to keep playing but did not want to leave such a big amount sitting there and it was pending since May 28th. This morning I received an email saying they believe I violated their terms of service and as such have not only declined my withdrawal but closed my account and seized my money. They said to take it up with customer service but every reply I sent was met by a scripted reply telling me I violated their terms. I did not. The terms they say I violated were multi accounting (I never created or used more than one bet plays account, my own) and that I violated their condition of cheating, colluding, or fraud. No idea how as I did no such thing. From other online reviews I've come to the conclusion this is a total farce and they will find any and every excuse not to pay out. Please avoid.
June 4, 2024
Unprompted review
Reply from BetPlays
Dear Daniel,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Don’t believe any of the good reviews
Don’t believe any of the good reviews on here. They’re paid shills.
Don’t give these thieving criminals anything. They made me jump through hoops to get verified. It took me 3 months and 15+ attempts.
Once I got verified, they closed my account and stole my money. They claim on broke their rules. They did not provide me with proof and cut communication.
They can and will close your account and steal your money when you try to withdraw.
Their tos states they can close your account for minor things.
Be careful and save your money. Even if you win you won’t be able to withdraw. Betplays is a scam.
June 3, 2024
Unprompted review
Reply from BetPlays
Dear Vik,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Betplays Fraud
Hi there, I want to inform you that Betplays is a fraudulent site that doesn't pay it's customers when they win . I put a parlay on sports and I won but they are not willing to pay me, they are making excuses on why my bet was not valid. I have screenshots of my winnings and they are still not agreeing to pay me.
June 2, 2024
Unprompted review
Reply from BetPlays
Dear Justin,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
this is scam worst betting site k…
this is scam worst betting site k everytime you witjdraw they will keep asking documents.i closed my account because i cant even get my winning they ask so much documents.scammed
May 27, 2024
Unprompted review
Reply from BetPlays
Dear Rimberto,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Read before signing up
I always thought these 1 star reviews are just some angry cheaters getting caught but it changed today when Betplays locked my 8600 euros (4500 deposit) for made up reasons. I've worked in gambling industry for more than 10 years and been betting myself for long time and never experienced anything like this
If you are sportsbettor don't signup as there is great chance of Betplays simply taking all your money if you win, they are more than happy to let you play if you lose though! I won my money on NBA player markets just for reference.
Also Curacao gaming doesn't care about any of this if you think that the BS licence will somehow protect you. I will pursue legal action myself and see where it goes but i hope that at least 1 person will avoid registering on this website
May 30, 2024
Unprompted review
Reply from BetPlays
Dear Kristjan,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
BetPlays Team
Fraud
May 1st, 2024.
Appears that my girlfriend won 30 000$ on a game. she had to verified her account. Everything has been done properly. 2 days later, myself made an acocunt on Betplays. I have a total different adress than her which I could go play thinking that everything will be fine. I put 50$ in and lost it. the next day, they sent an email to my girlfriend saying that she frauded the system by making an extra account which is not true. They took all her wining from her accounts and suspended her account. We have spoken to the support chat, they said that there is nothing they can do about it. my girlfriend asked them to call her, they called her with a number from ontario. she missed the call so she called back on the same number. No answer, 30 minutes later, we received a call by the same number, the guy was all confused, it was a random guy that just woke up and had no idea what was going on. THEY USE HIS PHONE NUMBER TO CALL US. Why would they do that???? that is unacceptable, using other people’s phone number is literally a scam.
They keep telling us that we’re frauding by using the same IP adress. What if 100 people lives in condos and the wifi is inclueded? 1 of the 100 people win 50 000$ and someone in the building goes and play. there you go FRAUDING. It is NOT FRAUDING. they’re frauding. ANYWAYS DONT USE BETPLAYS WORST GAMBLING SITES.
May 1, 2024
Unprompted review
Reply from BetPlays
Dear Zachary Belanger,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
Scam! Avoid at all costs!
This website is a complete scam. They cancel your sports bets after you've won. Complete dumpster fire of a sportsbook.
UPDATE: Not only did the operator void winning bets, they're now refusing to return my initial deposit after closing my account. AVOID AT ALL COSTS!
April 29, 2024
Unprompted review
Reply from BetPlays
Dear David Mikula,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
AVOID THIS SITE
AVOID THIS SITE. The system is glitchy especially on the sports bet side of things. Sports bonuses don't dissapear once lost so I've had to manually cancel them (after I lost). I had a parlay under pending bets the entire time and it hit for $1100 only for it not to get paid out and told that I "canceled it." Yet I have pictures to show that the bet was still pending but now there is "nothing they can do." AVOID AT ALL COSTS. Please find another site, literally any other site.
April 26, 2024
Unprompted review
Reply from BetPlays
Dear Klut,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
the moment I got my bonus I played it I…
the moment I got my bonus I played it I won and I was never credited and they told me that I played with their bonuses when that's not true.
April 22, 2024
Unprompted review
Reply from BetPlays
Dear Guich,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
I don't recommend it
I decided to write a review for this site. I'm not with them anymore and I'm glad for that. I experienced great nerves with them with money withdrawals, they postponed everything for a long time with invented reasons. I sent them everything as they wanted but they always found some excuse. Their only goal is to delay the selection so that the client changes his mind and cancels the selection. But I stood my ground and finally got my money. But it was a lesson for me and I knew that I would leave them. I have to praise the support, everyone there is friendly and tries to help. I personally think that they themselves are consumed by the system and have no power to change anything. First of all, their payment department and the people who decide on withdrawals are scammers. But nobody can do anything about it. I wish the support people good luck, but I advise you customers not to bet here. It's a casino that just doesn't work properly and you better go play somewhere else where they don't behave like this. Good luck to everyone. Jan.
April 22, 2024
Unprompted review
Reply from BetPlays
Dear Honza trojan,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
Fake bookmaker site
This is an organization of real fraudsters and thieves. You ask why their rating is as high as 3.4? But it's very simple, these fraudsters write positive reviews for themselves and thus keep the balance.
January 3, 2024
Unprompted review
Reply from BetPlays
Dear Mykhaylo Vakarchuk,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
Do yourself a huge favor and stay…
Do yourself a huge favor and stay away,far away.This is the worst company I have ever played.The widrawal takes more than a week and you have to chat with support to beg for your money.You can't even play live games cause they always block your bets saying they doing some kind of verifications. It's mind blowing how this company is still in bussines..again stay away from this
March 6, 2024
Unprompted review
Reply from BetPlays
Dear Popescu ion,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
This is the worst company I've ever…
This is the worst company I've ever played with. They said that I violated their rules, although I did not violate anything and they did not provide any evidence. I just started playing for profit and they didn’t like it. They just blocked me and took all my money, they don’t even return the deposit to me. They don't respond to email. They are scammers.
April 8, 2024
Unprompted review
Reply from BetPlays
Dear Jurijs Teretenko,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
Do not touch this site
Very similar experience to other 1-star reviews. Initially I tried to withdraw my balance, but was denied because they wanted additional verification, which I provided to them and was accepted. So I retried to withdraw my funds and this time not only did they declined my withdrawal but they also suspended my account. I then contacted customer service to try to see if I could at least get a refund of my deposits and maybe get additional information about my suspension, but they didn't help with either request.
For those who already have money in the site, other reviews mention that they only suspend you once you ask to withdraw more then what you have deposited, so I would suggest to, at first, only try withdrawing a bit less then what you had deposited and if that was successful then try to withdraw the rest.
April 10, 2024
Unprompted review
Reply from BetPlays
Dear Dogsushi,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced. We take these allegations seriously and are committed to investigating this matter thoroughly.
To assist us in resolving this issue promptly, could you please provide more details about your specific experience, such as your account ID and any relevant transaction information? Rest assured, we are dedicated to addressing your concerns and taking appropriate action.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your cooperation.
Best regards,
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