Better - Barnet Copthall Leisure Centre Reviews 

WeI have been coming to Copthall for the last few years. Have spend many happy hours here, facilities are great, staffs are friendly, especially Lamia, she is always very helpful and greet us with a friendly smile.

I recently signed up for a Healthwise programme at my local Better gym and very soon after signing up, decided it wasn't for me and contacted Better who cancelled my gym membership and refunded me any money I'd already paid, no questions asked, wishing me all the best.

I have been a member of Copthall for just over a year and it is fair to say I am very pleased with the facilities. An added bonus is that it is very good value and I am making new friends.
Lamia is also worth a mention, whenever she is on duty at reception she always greets me with a smile when I arrive.

I liked the swimming lessons as the changing rooms are clean and not dirty because the pools were big and everyone had a great time.

I am happy with Copthall Leisure. The pool is warm and I enjoy swimming and other classes. Also I would like to highlight the concierge staff Lamia who goes above and beyond everyday. She is so lovely and willing to help everyone. She needs to be applauded for her hard work at reception.

A member since 2014, I have thoroughly enjoyed the facilities on offer at Copthall. Parking on offer seems pretty good. One of the best equipped Gym catering for all ages. All the swimming pools are well maintained. And the staff members are always at their professional best. And staff at the reception are pleasant and helpful. Lamia for instance is ready to sort any queries in all the departments. Very helpful indeed.

I had my daughter’s 4th birthday party at Copthall. I was so impressed with the professionalism of the team. They were great communicators, ensured we had everything we needed and my daughter and her friends had the best time.

Lamdia at reception is very friendly and efficient

Find Copthall easy to access, good facilities apart from the parking, received few excessive fines from Gemini from when my daughter was waiting about 15 mins outside to collect me. Please can you arrange a first 20 minute free period for parking to allow for drop offs and pick ups?

Craig _ Bexley Heath , was so helpful with updating my account. I have been a member of Better for many years and the service is always excellent. Thank you everyone.

Lovely gym and classes, pool is also nice. Only negative I have is why did you not make a sauna after spending so much on a revamp.

I'm a monthly member of Barnet Copthall.Every Mondy lunch time the parking is full and hardly to find the space. This is because that Yoga calss finishes at 12:15 and zumba class starts at 12:15, the same time. There should be more time between the 2 classes in order to avoid such parking congestion.Another issue is lack of dance classes during the day. Especially Wednesday there's no dance classes. Also some dance classes are ridiculously late or early at 8pm/8am. It should be arranged at the moderate time during the day to early evening.

Swimming at these lovely pools since they opened. The staff are warm, friendly and helpful, especially Lamia at reception. I came to swim not realising that I would make so many friends here, and I can still be home before 8am, cycling. I just wish Barnet was a 20mph borough to allow more people to feel safe enough to cycle here.

I love this gym it’s so close and great for parking. I want to also just say Lamia is an absolute star at the front desk. She’s unbelievably pleasant, always helpful, and goes out of her way to sort anything with great knowledge and customer service. Walking into the gym and being greeted by her friendly smile genuinely brightens my day. She’s a real asset to the gym and all the other gyms I have visited in the local area.

The centre is well managed and clean... spotless.
the opening hours and facilities are excellent... and the staff are friendly... eg sandra. swimming ... and front desk team..eg Lammia.
The 3 pools are all warm and water is not smelling of chlorine or similar.
The centre can get busy when there are gala swims ... and if Saracens Rugby matches are on.
Another minor issue is that when the popular aqua aerobic classes take place there is much less room for the ordinary swimmer.
The weight loss classes run by Billy and Shakyle were also very helpful.
Overall a great sports centre and better than many private ones i have been to in the past

Lamia was, as always, very helpful & friendly on reception. Thanks!

Lamia in reception has been so helpful professional and knowledgeable about the car parking system and everything else me as a Barnet carer and my disabled husband would like to know . she is an exceptional member of staff and obviously enjoys her job because it shows in her commitment to answering questions as promptly as possible even on a Sunday . I look forward to using Copthall Leisure centre. regards Ann Korn

Excellent facilities, friendly helpful staff from the moment you enter the fitness centre, Lamia in reception always greeting you with a "Good Morning", Carlos the cleaner always on hand when needed, cleaning constantly 😀.
Pool side staff , life guard s Chris and his colleagues ensuring a safe environment keeping an eye the swimmers.The gym upstairs very friendly, Staff very approachable for health and fitness advice ,Tips ( Angelo).Senior management also on hand for any problems that arise.
All in all very happy with Copthall complex, and facilities.

As a regular badminton player at CoptHall for the past four years, I’ve seen my fair share of changes. While there have been occasional hiccups ( like double court booking, the floor is very slippery) the facility overall is good. The reason for this review is Lamia at the reception. She is always calm and patient always remains unfazed and helpful even when extremely busy. On days when she is working, I know I’ll be greeted with patience and a well - organised approach. She handles matters promptly and solves problems with ease, makes the entire experience seamlessly. In an environment with noticeable staff turnover, employees like Lamia are invaluable. She significantly enhances the member experience, and I sincerely hope CoptHall does everything to keep her for a long time .

Ciecy

I swim at Copthall 5 times a week. The facilities are fine and staff (especially Lamia) are helpful. It isn't perfect but I appreciate that I can almost always book a swim, often with no notice. I particularly like the large windows around the pool. My only complaint is that the design of the building means that on a cold day the draught from the main entrance goes through the foyer and hits you as you leave the pool and at the hairdryers. More fire doors with glass panels please to keep changing areas warm.