Helpful staff and great service! A special shout-out to Matt at reception for his excellent knowledge, and thanks to his assistance, I have signed my 11-year-old son up for a junior gym membership.... See more
Company replied
Location
Switch locationBroadshires Way, OX18 1AA Carterton, GB
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See what reviewers are saying
Generally a very good experience. However I’ve knocked a star off because of the non existent monitoring of disabled parking spaces. Every time I try to park they are full - not a problem if people... See more
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instructors are great, classes are really good and the areas are clean and look tidy but the timetable doesn't always match up to what is going on.. spin is usually an hour on Wednesdays but the timet... See more
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I joined hoping to be able to bring my Swedish granddaughter for a swim at the weekend. We ended up driving to Barton cos there either no sessions available or the pools in Carterton or Witney were c... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Broadshires Way, OX18 1AA, Carterton, United Kingdom
4.6
Excellent
61 reviews
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Reply from Better - Carterton Leisure Centre
Hello Ane,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great facility
My son has just started swimming lessons here and we are very impressed. Easy to book, clean and modern facilities, and the teachers were great. He was very nervous going in but loved it!
Better/GLL do lots to support the local community which is admirable and is another reason why we were happy to book the lessons with them.
June 21, 2025
Reply from Better - Carterton Leisure Centre
Hi Carly
Thank you for your review.
We are very pleased to hear that your son enjoyed his first swimming lesson and felt comfortable with our instructors. We hope he attains the skills and confidence he wishes.
We are grateful for your acknowledgement of our community efforts and are delighted to know that it motivated you to schedule swimming lessons with us!
Kind Regards
Amir
The gym area
This place is all about the swimming. If you’re looking for something else like the gym, it’s very poor. Half machines are rusty and old, 3/6 treadmills are out of order. Wi-Fi is often hard to connect to. For £40 a month? PASS!
May 26, 2025
Unprompted review
Reply from Better - Carterton Leisure Centre
Hi Monika
Thank you for your review.
We are sorry to see that you are not happy with the gym equipment at the Carterton Leisure Centre.
We have passed your feedback on to the General Manager to look into, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Very enjoyable and relaxing swim
Very enjoyable and relaxing swim. Very clean surroundings. One of the toilet cubicles in the ladies area is out of service which is why I’ve given 4 not 5 star review.
April 25, 2025
Reply from Better - Carterton Leisure Centre
Hi Liz,
Thank you for your kind words!
We're thrilled to hear that you had an enjoyable and relaxing swim at the Carterton Leisure Centre, and we truly appreciate your feedback on the cleanliness of the surroundings. We apologise for the inconvenience caused by the out-of-service toilet cubicle in the ladies' area. Rest assured, we’re working to get it back in service as soon as possible. We look forward to welcoming you back for another great experience!
Kind regards,
Charmaine
Swimming lessons with jo..
Swimming lessons with jo..
Going well so far!..
Shes a Very patient instructor and I.m getting over the fear of water a lot better than I ever have done before..
April 15, 2025
Reply from Better - Carterton Leisure Centre
Hi Dean,
Thank you so much for your kind words! We're so happy to hear that your swimming lessons with Jo are going well and that you're feeling more comfortable in the water. Jo's patience and support truly make a difference, and it's wonderful to see your progress. Keep up the great work – you're doing amazing! We look forward to seeing you continue to build confidence and enjoy your swimming journey! 🌊😊
Kind regards,
Charmaine
Great friendly staff
Great friendly staff, clean and tidy always. Great facilities that are maintained to a high standard. Ease of use of app for bookings etc.
April 22, 2025
Reply from Better - Carterton Leisure Centre
Hi Ratta,
Thank you so much for your kind words!
We are delighted to hear that you had a positive experience with our friendly staff, clean facilities, and easy-to-use app. We strive to maintain everything to a high standard, and it’s great to know that it made a difference for you. We look forward to welcoming you back soon!
Warm regards,
Charmaine
Convenient, good range of facilities
The centre and facilities are clean and well ordered. Booking is easy and sessions are at times that work for me, around my working day.
March 25, 2025
Reply from Better - Carterton Leisure Centre
Hi R Lockwood,
Thank you for your positive feedback! We're thrilled to hear that you're happy with the cleanliness and organisation of our centre, as well as the convenience of our booking system and session times. We strive to make everything as easy and accessible as possible for our customers.
We look forward to seeing you at your next session!
Kind regards,
Charmaine
Reply from Better - Carterton Leisure Centre
Hi Sandie,
Thank you so much for sharing your thoughts! It sounds like you're highlighting the importance of open communication about fears and goals, and I couldn't agree more. Being able to have conversations where you can openly express your fears, aspirations, and challenges is essential for personal growth and building meaningful connections. It helps create a supportive environment where one can feel heard, understood, and motivated to take steps toward their goals.
Talking about your fears can also be incredibly liberating, as it allows you to confront them with the support and perspective of others, turning them into opportunities for growth. Likewise, discussing your goals brings clarity and can inspire both you and those around you to take action, celebrate progress, and overcome obstacles together.
We are delighted to hear that you felt free to be able to discuss these issues with our staff at the Carterton Leisure Centre. We are always here to help.
Kind regards,
Charmaine
Easy to book swimming for my grandson
Easy to book swimming for my grandson
Staff friendly
March 17, 2025
Reply from Better - Carterton Leisure Centre
Hi,
Thank you so much for your kind and encouraging words! We truly appreciate the feedback. We're delighted to hear that the process of booking swimming sessions for your grandson was straightforward and hassle-free. It's wonderful to know that our staff made a positive impression and contributed to your overall experience.
We are dedicated to providing exceptional service, and your satisfaction means a great deal to us. We sincerely look forward to welcoming you both back soon for more enjoyable experiences together!
Warm regards,
Charmaine
My daughters first swimming lesson
My daughters first swimming lesson, thank you teachers she loved it
February 27, 2025
Reply from Better - Carterton Leisure Centre
Hi Ben
We are delighted to hear that your daughter had a great experience during her first swimming lesson, and we will share your feedback with the Carterton Leisure Centre.
We wish for your daughter to develop the confidence and skills she desires during the swimming lessons.
Thank you for taking the time to leave a review.
Kind Regards
Amir
Reply from Better - Carterton Leisure Centre
Good Afternoon Dave,
Thank you for sharing your feedback.
We are thrilled to learn that you found the staff at the Carterton Leisure Centre to be friendly and helpful. We take great pride in our commitment to Customer Service excellence, and it’s wonderful to know that you have experienced this during your visits to the centre.
We look forward to your continued enjoyment of the facilities at the Carterton Leisure Centre.
Kind regards,
Charmaine
Reply from Better - Carterton Leisure Centre
Hi Peter
Thank you for your review.
We are very happy to see you have had a good experience at the Carterton Leisure Centre and thank you for the recommendation.
Kind Regards
Amir
Reply from Better - Carterton Leisure Centre
Hi Mrs Davies
Thank you for your review.
It is great to see you found it easy to join us at Better and your membership suits you well!
We hope you enjoy your experience at the Carterton Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
Great experience
The joining was very easy. My first experience at the gym was great - staff were very helpful.
December 17, 2024
Reply from Better - Carterton Leisure Centre
Hi Penny,
Thanks for your review.
We are happy to hear that your experience has been so great and that the staff have been so helpful.
Warm Regards
Hazal
Reply from Better - Carterton Leisure Centre
Good Evening Clive,
Thank you very much for taking the time to share your thoughts and feedback with us regarding your experience at Carterton Leisure Centre.
We are absolutely delighted to hear that you are enjoying your membership and making the most of the facilities we offer. It’s wonderful to know that your swimming sessions have been enjoyable! Our team works hard to maintain a welcoming environment and ensure that all our members have a positive and fulfilling experience.
If there are any specific aspects of your swimming sessions that you particularly appreciate or any suggestions you have for us, please feel free to share. We are always looking for ways to enhance our services and better meet the needs of our members.
Thank you once again for your kind words, and we look forward to seeing you at the centre soon!
Best regards,
Charmaine
Excellent staff
The guide spent time listening to my objectives and recent problems and guided me to a decent program of exercise.
October 7, 2024
Reply from Better - Carterton Leisure Centre
Hi PB,
Thanks for your review.
We are so pleased to hear that you have found the staff at Carterton to be excellent!
Warm Regards
Hazal
Good range activities, could be cleaner
Generally friendly staff and good range of activities. The swimming changing rooms are frequently dirty though.
September 21, 2024
Reply from Better - Carterton Leisure Centre
Good Afternoon Lucy,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Carterton Leisure Centre. However, we are disappointed to hear that the changing facilities are frequently unclean so I will pass on your concerns to the centre management team so they can look into the points you have raised and resolve these promptly.
I hope this helps.
Kind regards,
Charmaine
Reply from Better - Carterton Leisure Centre
Hi Paula
Thank you for your review.
It's delightful to hear that your grandson had a positive experience with his initial swimming lessons. We look forward to seeing him advance and develop the confidence and skills that the lessons offer.
We are also very pleased to see the centre is lovely and clean!
Thank you for choosing Better.
Kind Regards
Amir
Praise
Sam the instructor is very knowledgeable about how the exercises work for students recovering from injuries and trauma, Plus the environment is great
August 9, 2024
Reply from Better - Carterton Leisure Centre
Good Afternoon Don,
Thank you for your lovely review.
We are delighted to hear that Sam was able to provide you with a Fitness programme so you can recover from injuries associated with trauma. We hope you enjoy your exercise programme and benefit from the exercises to reduce your injuries.
Thank you for being a part of our community.
Kind regards,
Charmaine
It’s so easy to book and the staff are…
It’s so easy to book and the staff are friendly
July 17, 2024
Reply from Better - Carterton Leisure Centre
Good afternoon Jane,
I wanted to express our sincere gratitude for taking the time to share your review with us.
We are absolutely thrilled to learn that you have had such a positive experience with our staff at the Carterton Leisure Centre. Our team takes great pride in ensuring that every visitor feels welcomed and appreciated, so it's incredibly rewarding to hear that their efforts have made a difference for you.
Moreover, we are pleased to hear that you find our booking system intuitive and easy to use. We are constantly striving to provide a seamless and hassle-free experience for our visitors, and your feedback reaffirms that we are moving in the right direction.
Thank you once again for your kind words. We truly value your feedback and look forward to welcoming you back for many more enjoyable visits in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
Best regards,
Charmaine
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