Helpful staff and great service! A special shout-out to Matt at reception for his excellent knowledge, and thanks to his assistance, I have signed my 11-year-old son up for a junior gym membership.... See more
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Location
Switch locationBroadshires Way, OX18 1AA Carterton, GB
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Generally a very good experience. However I’ve knocked a star off because of the non existent monitoring of disabled parking spaces. Every time I try to park they are full - not a problem if people... See more
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instructors are great, classes are really good and the areas are clean and look tidy but the timetable doesn't always match up to what is going on.. spin is usually an hour on Wednesdays but the timet... See more
Company replied
I joined hoping to be able to bring my Swedish granddaughter for a swim at the weekend. We ended up driving to Barton cos there either no sessions available or the pools in Carterton or Witney were c... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Broadshires Way, OX18 1AA, Carterton, United Kingdom
4.6
Excellent
61 reviews
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SWIM SESSIONS LOCALLY
I joined hoping to be able to bring my Swedish granddaughter for a swim at the weekend. We ended up driving to Barton cos there either no sessions available or the pools in Carterton or Witney were closed. About 40 miles round trip for a swim not acceptable. Hopefully things will improve as I use more.
June 29, 2024
Reply from Better - Carterton Leisure Centre
Good Afternoon Jennifer,
Thank you for your review.
I am very sorry to hear that you were unable to bring your granddaughter to a swim session at the Carterton Leisure Centre recently. The Swim for All sessions on the weekend are limited so you need to book these in advance to ensure you get a slot. The Windrush Leisure Centre does not offer Swim for All sessions on a Saturday but they do offer these on a Sunday. They also offer Family Fun Swim sessions on both days which you are also able to bring your granddaughter to.
Hope this helps.
Kind regards,
Charmaine
Sam has been very welcoming and…
Sam has been very welcoming and helpful. The induction to the gym was informative and entertaining. The aqua session was excellent, both as exercise and as education to the sort of exercises that I can do in the water
May 21, 2024
Reply from Better - Carterton Leisure Centre
Hi Richard,
Thank you for your review.
We are so pleased to hear that you enjoyed your induction with Sam and the aqua aerobics class at Carterton Leisure Centre.
Warm Regards
Hazal
Memberships need work and feels dirty
Recently left my old gym purely on convenience on getting to it and liked to think I will be able to go to the gym more often. I think it is ridiculous you do not do a couple or family membership.
Swimming pool changing rooms smell awful and attention needed on the showers. Feels dirty.
Gym facilities are good what there is to offer.
April 5, 2024
Reply from Better - Carterton Leisure Centre
Hi Yasmin,
Thank you for your review.
We are sorry to hear you are not happy with the membership options we have available. We do offer 20 different types of monthly memberships and 22 annual options for all the family.
In reference to the facilities, we will forward your feedback to the centre so they can investigate and action where necessary.
Warm Regards
Hazal
Really good gym
Was a member of this gym back in 2019 and really wasn't impressed. But since re joining last autumn I absolutely love the range of classes and the whole vibe feels completely different and more welcoming. The spin classes are really fun and I particularly enjoy Tim's yoga class and tried Evelyn's women's strength class this week and loved learning new equipment I'm the gym to make me more confident in training.
January 22, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Good Morning Amber,
I wanted to take a moment to thank you for your review. Your feedback truly inspires us to keep providing exceptional experiences to all of our clients.
It is heart warming to hear that you are enjoying the fitness classes offered at the Carterton Leisure Centre. We take pride in offering versatile and fun classes that cater to different ages and abilities. Your feedback has motivated us to continue our efforts to provide you with the best possible experience.
We will make sure to pass on your lovely feedback to the centre manager so that Tim and Evelyn can receive the recognition they deserve. We hope you continue to enjoy the fitness classes and all other activities available at the Carterton leisure centre.
Thank you for taking the time to share your thoughts with us.
Best regards,
Charmaine
Great gym
Love going to the gym here, never too busy, and lots of choice. I would say that the floor needs a good mop and it’s quite dirty and dusty under and in around the machines
January 23, 2024
Reply from Better - Carterton Leisure Centre
Good Morning Mr Knox,
I hope this message finds you well.
Your review has truly brightened our day! We are overjoyed to hear that you are thoroughly enjoying your membership at the Carterton Leisure Centre and all the exciting activities they have to offer.
We hope that you continue to have a great experience at the centre.
Best Regards,
Charmaine
Amazing Instructors at CARTERTON LEISURE CENTRE
I have been going to CARTERTON LEISURE CENTRE for six months and could not be happier with the group fitness classes and instructors offered by the Centre.
Since joining, I have taken a variety of classes such as Spinning, circuit training, box fit, and Zumba. While the classes have varied, the professionalism, enthusiasm, and caring nature of the instructors has remained consistently high.
Two instructors in particular have gone above and beyond in making each class an amazing and physically challenging experience: Clare (Spinning) and Heather (Spinning, box fit and circuit training). Besides consistently delivering an incredible workout in their classes and making me feel that I have been pushed to my own personal limit, they both go out of their way to make me feel welcome in the class.
I am looking forward to sweating it out and becoming stronger and healthier in their classes in 2024!
January 23, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Good morning Tonia,
I hope you are doing well. Your fabulous review has brought a smile to our faces and we are grateful for your kind words.
It is wonderful to hear that you are enjoying the fitness classes offered at the Carterton Leisure Centre. We take pride in offering versatile and fun classes that cater to different ages and abilities. Your feedback has motivated us to continue our efforts to provide you with the best possible experience.
We will make sure to pass on your lovely feedback to the centre manager so that Clare and Heather can receive the recognition they deserve. We hope you continue to enjoy the fitness classes and all other activities available at the Carterton leisure centre.
Thank you for taking the time to share your thoughts with us.
Best regards,
Charmaine
Evelyn gave excellent instructions and…
Evelyn gave excellent instructions and made the session fun and informative. Feeling more confident to use some of the equipment in the gym.
January 22, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Good morning Vanda,
I would like to express our gratitude for taking the time to share your review with us.
We are thrilled to hear that you are enjoying the Fitness Classes with Evelyn at the Carterton Leisure Centre, and that it has given you the additional confidence to use the Gym and the excellent equipment available. We hope that you will continue to enjoy your Health & Fitness journey at this centre.
Thank you again for sharing your experience with us.
Best regards,
Charmaine
Carterton - Clares spin class
I have been going to Clares spin classes for over 3 years. The fact they are full every time is testament to how popular they are. I am experienced at spin and get a fantastic workout every time, however Clare is so inclusive, friendly and a highly experienced instructor, she can coach people new to spin, to ensure they not only ride safely but get a workout they enjoy and return to. Clare takes time to know and push everyone in her classes to achieve more than they believe they can do.
January 20, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Good morning Emma,
I wanted to take a moment to thank you for your review. Your feedback truly inspires us to keep providing exceptional experiences to all of our clients.
It brings us great joy to know that you are enjoying the spin class led by Clare at the Carterton Leisure Centre. Clare is an exceptional instructor who has a wealth of experience and we are proud to have her as part of our team. Your positive feedback means a lot to us and I will ensure that Clare receives it.
We hope that you continue to enjoy Clare's classes and we look forward to seeing you again soon.
Best regards,
Charmaine
Amazing spin and kettle bell early bird…
Amazing spin and kettle bell early bird classes delivered by the most amazing instructor Clare keep them coming x x
January 19, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Hey Janice,
How's it going? I hope you're doing great!
I just wanted to take a moment and thank you for your wonderful review. It truly brightens up our day to hear that you're enjoying the spin & Kettlebell class with Clare at the Carterton Leisure Centre. It's amazing to see how much customers like you love this class.
Your feedback means a lot to us, and we'll definitely pass it on to the centre, so Clare can get the recognition she deserves.
Thank you once again for choosing us as your fitness partner, and we hope to see you soon at the centre.
Take care,
Charmaine
Awesome Spin classes with Clare
Awesome Spin classes with Clare , the new early morning session is a great addition so is the new Kettle bell work out. Will certainly be doing my utmost to attend as many as possible and bring my family with me too.
January 17, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Hey Jason!
Great to hear from you!
I just wanted to say a huge "Thank You" for taking the time to share your feedback with us. We are thrilled to know that you're really enjoying the Spin and Kettlebell classes with Claire at the Carterton Leisure Centre. It's always wonderful to hear our customers are having a great time!
We're so glad to hear that you'll be sticking with Claire's classes and recommending them to others. Your kind words will be passed on to the team and especially to Claire, so she can know how much you appreciate her hard work.
We hope to see you soon in Claire's classes and wish you all the best!
Cheers,
Charmaine
1 piece of kit all the moves.
I have been taking Clare's spin class for for a long time which I love but the past 2 weeks the gym have brought in a morning kettlebells class also expertly driven by Clare. I am absolutely loving how adaptable this class is and how 1 piece of equipment can be used so widely. I have a dodgy knee so can not always do all of the moves but there is always something I can do instead. Clare is a very positive, attentive coach and full of support when needed but also knows when to push me when I'm not giving my all. Mornings are not my thing but I will be getting to as many kettlebell classes I can.
January 19, 2024
Unprompted review
Reply from Better - Carterton Leisure Centre
Hey Gemma!
Good vibes coming your way! We are thrilled to hear that you are absolutely loving the Kettlebell Class at Carterton Leisure Centre, taught by the amazing Clare. It's fantastic to know that despite your knee issues, you're still able to participate and enjoy the class to the fullest. We're positive that you'll continue to rock the class and all the other amazing fitness programs that the centre offers.
I can't wait to share your enthusiastic feedback with the centre and Clare. They'll be thrilled to hear that you're having a great time. Keep up the great work and keep shining!
Cheers,
Charmaine
Reply from Better - Carterton Leisure Centre
Dear GS,
I wanted to take a moment to thank you for your recent review. We are thrilled to hear that you are enjoying your membership at the Carterton Leisure Centre and that the staff have been friendly and helpful.
We hope that you will continue to make the most of your membership by taking advantage of the many great activities available at the centre.
Thank you once again for your kind words, and please don't hesitate to reach out if you have any further feedback or questions.
Best regards,
Charmaine
Staff were really friendly and…
Staff were really friendly and informative, the gym equipment is great and for a first time gym member I found the gym not as intimidating as I expected.
January 14, 2024
Reply from Better - Carterton Leisure Centre
Hi Eddie,
Thank you for your review.
We are so happy to hear you are enjoying Carterton Leisure and the staff have been friendly and helpful and will pass this onto the centre.
Warm Regards
Hazal
HYGIENE IS NOT TO A GREAT STANDARD
THE CHANGING ROOMS ARE ALWAYS DISCUSTING MY DAUGHTER GOES HERE WEEKLY FOR HER LESSONS ( I CANT FAULT THE TEACHERS FYI THEY ARE GREAT) AND IVE HAD MANY THOUGHTS ON PULLING HER TO THE WITNEY ONE, THE WHOLE PLACE NEVER LOOKS LIKES ITS BEEN CLEANED, THERE IS ALSO A HOLE IN THE ROOF THAT WHEN IT RAINS DRIPS BADLY INTO THE LARGE POOL
November 26, 2023
Reply from Better - Carterton Leisure Centre
Good Evening Emma,
Thank you for your review.
I am very sorry to hear that the toilet facilities at the Carterton leisure centre are below standard and there is a leak in the roof in the wet area. We pride ourselves on our Customer Service Excellence and our great facilities so I am disappointed to hear of the issues at this centre. I will now escalate your feedback for the immediate attention of the centre manager so they can investigate and arrange a deep clean if required.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Reply from Better - Carterton Leisure Centre
Good Afternoon Ian,
Thank you for your review.
We are very happy to hear that you are enjoying the Carterton leisure centre and the great activities they have available. We hope you continue to enjoy your membership at this centre.
Kind regards,
Charmaine
I miss my water bottle
Lots of machines to use but I could only find 1 toilet as the other was out of order and the one I used was covered in tissue and water everywhere from the swimming pool. I also broke my bottle as the machines bottle holder was broken and it went straight through and cracked everywhere on the floor. Other than that it’s ok.
October 1, 2023
Reply from Better - Carterton Leisure Centre
Good Morning Rhiannon,
Thank you for your review.
We are very sorry to hear that a lot of the machines are out of order at the Carterton leisure centre. We are also very sorry to hear that you broke your water bottle due to this being broken on the equipment you were using. I will pass this feedback onto the centre manager so they can look into this issue as a matter of urgency and get the equipment repaired.
Hope this helps.
Charmaine
Good and clean
September 19, 2023
Reply from Better - Carterton Leisure Centre
Hi
Thank you very much for submitting feedback on our service.
Warm regards.
The gym is absolutely filthy
The gym is absolutely filthy, I mentioned this to a member of staff. The staff don’t care and returned the next day to the same filthy gym conditions and another staff member that doesn’t care!
July 11, 2023
Reply from Better - Carterton Leisure Centre
Hi Kelly,
Thank you for your feedback.
We are sad to hear that Carterton's cleanliness is not as it should be and we have passed your comments onto the centre management team so they can investigate and improve.
Warm Regards
Hazal
Reply from Better - Carterton Leisure Centre
Hi Graham,
Thank you for your review.
We are glad to hear you are enjoying the facilities at Carterton.
Warm Regards
Hazal
instructors are great
instructors are great, classes are really good and the areas are clean and look tidy but the timetable doesn't always match up to what is going on.. spin is usually an hour on Wednesdays but the timetable says its 45 mins which means if you wanted to do pilates afterwards you have to leave spin early but otherwise all good no complaints.
July 4, 2023
Reply from Better - Carterton Leisure Centre
Good Afternoon Louise,
Thank you for your lovely feedback.
We are really happy to hear that you are enjoying the activities and the cleanliness of the Carterton leisure centre. However we are disappointed to hear that the timetable online is not always up to date. I will pass on this feedback for the attention of the centre manager so this can be looked into and resolved.
Hope this helps.
Kind regards,
Charmaine
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