I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a great sized gym in an amazing position but I feel the gym isn’t managed well. The g... See more
Location
Switch locationChelsea Manor Street, SW3 5PL London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very supportive, helpful and friendly. My referral for the gym was dealt with promptly by Jody Dennant, at the Referral desk in the sport centre, who was my first point of contact, and later... See more
Company replied
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have. The team are very welcoming and friendly and will go above and beyond to help. Certainly imp... See more
Company replied
When I try to have my membership after being suspended because they require council tax bill, I didn’t coropond with them, I ignored it because I done everything that required. Someone called Brouno c... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Chelsea Manor Street, SW3 5PL, London, United Kingdom
3.8
Great
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The swimming pool is green
The swimming pool is green, i believe that there is definitely an improvement to be done there!
The gym is fine!
April 9, 2025
Reply from Better - Chelsea Sports Centre
Hi Mathieu,
Thank you for your feedback!
We apologise for the condition of the swimming pool at the Chelsea Sports Centre and truly appreciate you bringing this to our attention. We're already working on improvements to ensure a better experience for our guests. We're glad to hear that you enjoyed the gym facilities, though! We hope to have the pool in top shape for your next visit.
Thank you again for your valuable input!
Warm regards,
Charmaine
good class and easy to book.
March 25, 2025
Reply from Better - Chelsea Sports Centre
Hello customer,
We truly appreciate your kind feedback!
It’s wonderful to know that you enjoyed the class and found the booking process straightforward. Our goal is to ensure a convenient and enjoyable experience for all participants, so it’s encouraging to hear we are succeeding. Should you have any further suggestions or if there’s anything else we can do to enhance your experience, please don’t hesitate to get in touch. We look forward to seeing you in the upcoming class!
Kind regards,
Charmaine
General Review
I signed up to this gym around just as the pandemic was on the wane. The only reason I go to this gym is for proximity to home and the natural light. I have been waiting for new gyms to open in the area as the offering in Chelsea is mediocre at best. One luxury gym in mind is vastly expensive and doesn’t come close to justifying its ever inflated prices.
That said, while the price is much lower than other London gyms, one would expect that hygiene, temperature control, and machines that don’t break down are minimum expectations. This gym fails on all counts. Freezing in the winter…a sauna in the summer when the days are hot. While the gym can’t control the alarming lack of hygiene of a number of its members (especially in the male restrooms), it can control how often facilities are cleaned and timely changing of toilet paper. While this has improved since a new gym manager came in last Fall, it’s still not acceptable.
The most frustrating thing is the number of machines that break down, that have been neglected, and are never serviced in a timely manner. Sometimes as long as 6 months!!!! The new manager and some staff stated that the machines were going to be updated and the gym modernised. As of today, what should have been ready for April is now uncertain as the machines have only now been ordered. The layout of the gym is poorly thought out, much of the equipment is poorly placed and thus seldom used (probably because it is also outdated), and there is no dedicated functional areas for calisthenics. They should heed the advice of personal trainers who have told them what should be done, yet have ignored them. I can only assume Management have KPIs focused on cost-saving rather than investment and have no incentive to carry out thoughtful planning into making this gym much better than it is. For a gym in one of the most expensive post areas of London, it’s a disgrace.
I have to be fair and make an exception for some of the staff. The ladies at reception have always greeted me with a smile and have been very helpful. Some of their colleagues should learn from them. The fitness instructor Andrew has always been extremely helpful, willing to pass on my comments to management, and has a positive attitude. Management should have him spend less time cleaning the gym floor (where are the cleaning staff?!!!) and attend to people on the gym floor who need help with exercises when he is not giving sessions or doing fitness instruction sessions. He makes an effort but no thanks to his employers. I am willing to give the new manager a grace period, but that is fast coming to an end. Talk is easy. Actions are what count. And if his ability to deliver material improvements is constrained by the people who own this gym group, then I fear nothing I have said will improve. The moment a new gym opens in the area that isn’t in a basement. I will be running out the door and joining that one.
March 21, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Xavier,
Thank you for taking the time to share such a detailed and thoughtful review. We genuinely appreciate the feedback, as it helps us understand our members' concerns and areas where we need to improve.
We’re glad to hear that the natural light, proximity to your home, and the welcoming reception staff at the Chelsea Sports Centre have had a positive impact on your experience. We agree that the gym’s environment and service should meet a higher standard, and we understand your frustrations regarding temperature control, hygiene, and equipment maintenance.
We apologise for the ongoing issues with temperature regulation and cleaning schedules. Your comments have been shared with the team, and we are committed to improving our cleaning processes and ensuring the temperature is more consistent throughout the year. We also acknowledge that the availability of equipment and timely maintenance has been a concern, and we’re actively working to resolve this. As you noted, new equipment has been ordered and we’re hoping the planned upgrades will improve the overall gym experience.
Your feedback regarding gym layout and the absence of a dedicated calisthenics space has been noted as well. We understand how important it is for both space and equipment to be well-placed and accessible for all members. We’ll take your suggestions into account as we work on future improvements.
It’s also great to hear that Andrew has made a positive impression. We’ll take your feedback into consideration to ensure that our team members are able to focus on the areas where they can provide the most value to our members.
We hope that the changes we’re implementing will make a noticeable difference, and we truly appreciate your patience during this period of transition. Thank you for giving us the opportunity to address your concerns, and we’ll continue striving to make your experience better. If you have any further suggestions or would like to discuss anything in more detail, please don’t hesitate to reach out.
We value your membership, and we sincerely hope you’ll see the improvements soon.
Kind regards,
Charmaine
i like the equipment in the gym but i…
i like the equipment in the gym but i think the gym can be made bigger and also add more equipment which can help when the gym is packed
March 17, 2025
Reply from Better - Chelsea Sports Centre
Hi Eliana,
Thank you for your feedback!
We're glad to hear you like the equipment in the gym. We completely understand how it can get crowded at times, and we’re always looking for ways to improve. Expanding the space and adding more equipment is definitely something we’ll take into consideration as we plan for the future. Your input is invaluable, and we appreciate you sharing it with us!
We look forward to seeing you in the centre again soon.
Kind regards,
Charmaine
Andrew is a great instructor
Andrew is a great instructor. Packs a greet workout into a half an hour class. And is very motivating and helpful in the gym reccomending good exercises!
March 6, 2025
Reply from Better - Chelsea Sports Centre
Hi Daniel,
Thanks for your review.
We are so glad to hear that Andrew is such a great instructor and is so motivating!
Warm Regards
Hazal
Highly Recommended, Better Gym
I've been coming to this gym for a couple of years now and have had nothing but good experiences to report, from fellow gym goers to the machines and especially the staff.
Take Andrew for instance, a staff member who we see regularly in the main gym. He is approachable, very helpful and non judgemental if I have any queries. He will give tips on proper workout form, diet and motivation as needed. I also recently tried his training class. It was entertaining and varied and I will definitely go again.
Overall better gym is great and I'll most likely continue going for a few more years to come
March 6, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Richard,
Thanks for your review.
We are so pleased to hear that you would recommend Chelsea and that Andrew is so approachable and helpful!
Warm Regards
Hazal
Gym is fab
Gym is fab! Andrew is always an amazing help and keen to offer his support when needed.
Gym is always super tidy and clean!
March 9, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Fiona,
Thanks for your review.
We are so pleased to hear that the gym at Chelsea is fab and that Andrew is so supportive!
Warm Regards
Hazal
Andrew’s HIIT class is definitely one…
Andrew’s HIIT class is definitely one of the best parts of my week! He’s a fantastic trainer who knows exactly how to challenge and motivate everyone in the session. Even outside of class, he’s always available in the gym, offering help with equipment, weights, and keeping the space organized. He’s genuinely friendly, knows members by name, and creates a positive atmosphere. I recently had a one-on-one induction session with him, which was incredibly motivating—he provided a clear plan on what to focus on next and for how long. I’m extremely happy with Andrew’s fitness instructor sessions and highly recommend him!
March 7, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Abbas,
Thanks for your review.
We are happy to hear that Andrew's HIIT classes are one of the best parts of your week and that he is so motivating!
Warm Regards
Hazal
Great gym!
Love this gym, staff always helpful, particularly Andrew. I really like his HIIT classes, motivated me to go every week! The music he plays is great for the workout! Andrew is also helpful on the gym floor and has given me plenty of advice. Keep up the good work!
January 27, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Gabriella,
Thanks for your review.
We are happy to hear that you are enjoying Andrew's classes at Chelsea!
Warm Regards
Hazal
Core conditioning with Andrew is…
Core conditioning with Andrew is amazing, I am very new to fitness and gym, so I need someone who understands that and allows me to grow and improve according to my abilities. I love his class and it is the perfect length too.
March 7, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Marina
Thank you for your review,
We are glad to hear that you’re enjoying the Core Conditioning class with Andrew. It’s wonderful to know that he’s been able to support your fitness journey and tailor the class to your abilities.
We hope this continues and you reach your fitness goals with us!
Kind Regards
Amir
Great help
I go to the gym 4 days a week. Andrew a member from the Chelsea better team helps me a lot as I am disabled and need a lot of help. 👍
March 4, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi M
Thank you for your review,
It's wonderful to know that Andrew was able to help you during your visit to the Chelsea Sports Centre, and we hope you enjoy using the facilities.
We will forward your feedback to the centre for Andrew to see.
Kind Regards
Amir
Great gym with great classes
March 3, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Simone,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying our gym and the classes we offer. It means a lot to us to know that our efforts are making a positive impact on your fitness journey.
If there’s anything specific that you particularly like or if you have any suggestions, we’d love to hear about them! We look forward to seeing you at your next workout and hope you continue to reach your fitness goals with us!
Best regards,
Charmaine
Hard core
Nathan's core conditioning is one of the best, I've seen great results in 4 weeks. Great music and great motivational instructor.
March 3, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Nicola,
Thank you so much for the kind words!
We're thrilled to hear you've seen great results in just 4 weeks. Nathan is truly passionate about helping people reach their goals, and we're so glad his energy and the music in his Fitness Classes are keeping you motivated. Keep up the great work!
Kind regards,
Charmaine
Reply from Better - Chelsea Sports Centre
Hi Naomi,
Thank you so much for your feedback.
We are happy to hear that Nathan is making a positive impact in the Fitness Classes at the Chelsea Sports Centre. We’ll be sure to pass along your kind words to him! Keep up the great work, and we hope to see you in class again soon!
Warm regards,
Charmaine
Very clean and very friendly staff.
February 27, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Dominique
Thank you for your review.
We are very pleased to see the Chelsea Sports Centre is being well looked after and you have had the opportunity to meet the friendly centre staff.
We hope you enjoy using the facilities and thank you for choosing Better.
Kind Regards
Amir
Misconceived “womens” class
We booked a womens only class only to find out the lifeguard was male. That defeats the whole purpose of labelling it and having a “womens only” class. This class should have been removed or the least that could have been done was add a note mentioning that there will be a male present. When asking reception, they mentioned that their female lifeguard does not work late hours. This was and is a huge dissapointment. I hope and expect Chelsea Sports Centre to look into hiring a female lifeguard ASAP in order to avoid these dissapointments and confusion in the future.
February 11, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Good afternoon Ayah,
Thank you for your feedback, and we sincerely apologise for the disappointment and confusion you experienced.
We understand the importance of having a women-only environment, and we take your concerns seriously. We are committed to providing a respectful and comfortable space for all participants, and we apologise for not clearly communicating that a male lifeguard would be present during the class.
We are actively reviewing our procedures and will look into the possibility of hiring a female lifeguard for the late hours or making adjustments to better inform our customers of staffing arrangements in advance. Your feedback is valuable, and we appreciate you bringing this to our attention. We will take steps to ensure that future classes align with the expectations set.
We hope to provide a better experience for you in the future and thank you again for sharing your thoughts.
Kind regards,
Charmaine
Chelsea Sport Centre
Went to Chelsea Sport Centre, gym was very small and cost 55 pound a month, basically only one of everything in there. Also only wanted to go for one month, membership advertised as cancel anytime nice and easy whatever. They failed to advertise the part about how you need to cancel about 20 days in advance. Went to cancel a week before the end of the month and of course now i have paid for two months membership, not even in UK for 2nd month
January 22, 2025
Reply from Better - Chelsea Sports Centre
Hi Eamo
Thank you for your review.
We are sorry to hear that you are not satisfied with your experience at the Chelsea Sports Centre or our cancellation policies regarding membership. We do offer 30-day passes if that is something you would be interested in.
When you join Better, the terms and policies are provided and need to be reviewed and agreed to by the member before the membership is activated.
I have attached a link below for you to view the terms and policies.
Terms and Policies | Better UK (https://www.better.org.uk/legal-policies)
Kind Regards
amir
Your staff listened actively
Your staff listened actively, encouraged, was non judgemental and had empathy.
January 10, 2025
Reply from Better - Chelsea Sports Centre
Hi Nkiru
Thank you for your review,
We are delighted to hear that the staff at Chelsea Sports Centre provided you with excellent service and have shared your feedback with the General Manager.
If you have any further questions, please do not hesitate to contact the staff in the future.
Kind Regards
Amir
When I try to have my membership after…feedback
When I try to have my membership after being suspended because they require council tax bill, I didn’t coropond with them, I ignored it because I done everything that required. Someone called Brouno contact me and help out and manage to get my membership back.
December 13, 2024
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Zehainesh,
Thanks for your review.
We are so pleased to hear that Bruno was able to assist you and hope you enjoy your membership!
Warm Regards
Hazal
Excellent
Our experience was valuable, the reception gentleman helped us the most, and we did the membership in no time.
December 2, 2024
Reply from Better - Chelsea Sports Centre
Hi Mrs Asefeha,
Thanks for your review.
It is lovely to hear that your experience at Chelsea was excellent and we hope you enjoy your membership!
Warm Regards
Hazal
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.