I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a great sized gym in an amazing position but I feel the gym isn’t managed well. The g... See more
Location
Switch locationChelsea Manor Street, SW3 5PL London, GB
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Very supportive, helpful and friendly. My referral for the gym was dealt with promptly by Jody Dennant, at the Referral desk in the sport centre, who was my first point of contact, and later... See more
Company replied
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have. The team are very welcoming and friendly and will go above and beyond to help. Certainly imp... See more
Company replied
When I try to have my membership after being suspended because they require council tax bill, I didn’t coropond with them, I ignored it because I done everything that required. Someone called Brouno c... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Chelsea Manor Street, SW3 5PL, London, United Kingdom
3.8
Great
92 reviews
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A pleasurable experience.
Polite and helpful staff, good facilities, and a good amount of natural light in both the the gym and pool.A pleasurable experience.
October 28, 2023
Reply from Better - Chelsea Sports Centre
Hi Arun,
Thank you for your review.
We are happy delighted to hear you are enjoying Chelsea Sports Centre.
Warm Regards
Hazal
The staff are all really helpful and…
The staff are all really helpful and friendly. The changing areas are clean and tidy.
September 6, 2023
Reply from Better - Chelsea Sports Centre
Good Morning,
Thank you for taking the time to leave a review.
We are very proud to see our staff receiving such positive feedback and you are enjoying your time at our Centre.
Kind Regards
Amir
Not more clean …
September 16, 2023
Reply from Better - Chelsea Sports Centre
Hi Ece,
Thank you for your review.
We are sorry to hear you are unhappy with the cleanliness at Chelsea Sports centre and will pass this on as feedback to the centre.
Warm Regards
Hazal
Great place to learn to swim for the little ones!
The facilities are nice, the gentleman on reception was welcoming and helpful. The staff for the swimming lessons were welcoming and friendly. Overall it was a pleasant experience!
September 15, 2023
Reply from Better - Chelsea Sports Centre
Good Evening Jess,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Chelsea Sports centre and the staff on reception and the swim Instructors are always friendly and welcoming. We hope you continue to enjoy attending the lessons at this facility and I will pass on your lovely feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
Excellent!
Excellent environment and customer service (staff is friendly and eager to help) and clean. And the space is cheerful and bright, not depressing at all.
September 8, 2023
Reply from Better - Chelsea Sports Centre
Hi L.G
Thank you for taking the time to leave a review.
We are very happy to see such a positive review about our staff members.
We hope you continue to enjoy our Centres.
Kind Regards
Amir
The young women on reception was…
The young women on reception was exceptionally helpful. I’d recommend the Chelsea Sports Centre.
July 22, 2023
Reply from Better - Chelsea Sports Centre
Hi James,
Thank you for your review.
We are so happy to hear you are enjoying Chelsea Sports Centre and have passed your comments onto the centre.
Warm Regards
Hazal
Joao Paulo Ferreira
The facilities are very good and the staff are very helpful and friendly
July 11, 2023
Reply from Better - Chelsea Sports Centre
Hi Joao,
Thank you for your review.
We are glad to hear you are enjoying Chelsea Sports Centre and have passed your comments onto the centre.
Warm Regards
Hazal
Very friendly staff
The staff were helpful and friendly which made my experience much better after returning to the gym after a period of ill health. Thank you. I enjoyed my gym class and also my swim.I left off one square as not keen on the mixed changing rooms for swimming and the lanes for swimming seemed rather too narrow.
June 27, 2023
Reply from Better - Chelsea Sports Centre
Hi Rachel,
Thank you for taking the time to leave us a 4-star review.
We are happy to hear that you are happy with the facilities and the level of service being offered by our brilliant staff.
We hope you have enjoyed using our fantastic facilities so far and continue to do so.
We will share your feedback to local centre management so that they can look into some of the points raised.
Thank you for choosing Better.
My kids had their first swimming lesson…
My kids had their first swimming lesson and they loved it! Good facilities!
June 22, 2023
Reply from Better - Chelsea Sports Centre
Hi Oliver
That's wonderful to hear!
We're thrilled that your kids had a great experience during their first swimming lesson and enjoyed it. We're also glad to hear that you found our facilities to be good.
Thank you for sharing your feedback, and we look forward to providing more enjoyable swimming lessons for your kids in the future.
Kind regards
Ivy
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