You need more classes for those that are clinically vulnerable eg cancer patients or those with low immunity. I’d love to join in on a yoga or Pilates class but worried about other gym members being... See more
Company replied
Location
Switch locationLinkfield Lane, RH1 1DP Redhill, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I enjoyed all of my visits to the BetterGym Redhill and with a few adjustments I was able to complete my usual workouts, thanks to the range of equipment available. The culture was really positive - s... See more
Company replied
It was my first gym session after re joining Donyngs and there were no pairs of light weights and no staff on the floor to ask. Very few pieces of equipment to use on the mats and several machines o... See more
Company replied
The desk staff, Notably the more mature lady on the afternoon that I was there, did her very best under the circumstances to get me all signed up and paid. While doing a myriad other things as well he... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Linkfield Lane, RH1 1DP, Redhill, United Kingdom
4.1
Great
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was my first gym session after re…
It was my first gym session after re joining Donyngs and there were no pairs of light weights and no staff on the floor to ask. Very few pieces of equipment to use on the mats and several machines out of order.
Not a great start !!
October 12, 2026
Reply from Better - Donyngs Leisure Centre
Good afternoon,
Thank you for your feedback.
We’re sorry to hear your first session back at Donyngs didn’t get off to the best start.
We understand how frustrating it must have been to find equipment missing, machines out of order and no staff available on the gym floor to assist.
We appreciate you bringing this to our attention and hope your next visit is a much more positive experience!
Kind regards,
Ellis
Reply from Better - Donyngs Leisure Centre
Hi Robert,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Donyngs Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
More accessible classes for those who are clinically vulnerable
You need more classes for those that are clinically vulnerable eg cancer patients or those with low immunity. I’d love to join in on a yoga or Pilates class but worried about other gym members being unwell. The Monday lunch time class isn’t enough.
Can’t you schedule some classes at both Donngyn’s and horley? Make them more accessible as not all disabilities are visible and you’re stopping those who are disabled or medically vulnerable from accessing health classes.
September 23, 2026
Reply from Better - Donyngs Leisure Centre
Good afternoon,
Thank you for your review,
We appreciate your comments regarding the availability of fitness classes for customers who are clinically vulnerable or may have underlying health conditions.
We understand that some customers may feel more comfortable attending classes in settings that better meet their individual health and wellbeing needs, and we recognise that not all disabilities or medical conditions are visible.
Your suggestion for additional yoga and Pilates classes, and for these to be offered at both Donyngs and Horley, has been passed on to the centre management team for their consideration as part of ongoing reviews.
Thank you again for your feedback and for highlighting this important point, have a lovely rest of your day!
Kind regards,
Ellis
Enjoyed all of my visits
I enjoyed all of my visits to the BetterGym Redhill and with a few adjustments I was able to complete my usual workouts, thanks to the range of equipment available. The culture was really positive - staff members and gym members alike were friendly and helpful. Having access to a pool was a bonus, with plenty of space outside of lesson times. The app was reliable and the facilities were clean and well-managed. Thanks for a great gym experience!
August 9, 2026
Unprompted review
Reply from Better - Donyngs Leisure Centre
Good Afternoon,
Thank you for your review!
We're so happy to hear that you were able to complete your usual workouts with the range of equipment available.
It's great to know our staff and members have been so friendly, helpful, and welcoming.
We're thrilled that you enjoyed the pool facilities, found the app reliable, and appreciated the cleanliness and management of the gym.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
The staff are brilliant very helpful
The staff are brilliant very helpful
And patient make you feel at ease
And the venue is brilliant they have
All the best equipment in the gym
September 20, 2026
Reply from Better - Donyngs Leisure Centre
Hi Alan,
Thank you for your wonderful review!
We're delighted to hear that you've had such a positive experience with our team at Donyngs Leisure Centre.
Providing a friendly and supportive environment is very important to us, so it's fantastic to know that our staff have made you feel welcome and comfortable.
It's also great to hear that you're enjoying the gym and the range of equipment available. We work hard to ensure our members have access to quality facilities to help them achieve their fitness goals.
Thank you again for your kind feedback. We look forward to welcoming you back to the centre soon.
Warm Regards,
Azaria
The customer service are not efficient
The customer service are not efficient. I called the customer service to make payment for my son's class due to issue i had with my bank card.They sent me a secured link to make payment for my son's swimming after I did, they acknowledge my payment.the payment wasn't uploaded for 2 months. My son was sent out of swimming because of their mistake. And I was forced to pay 12.50 for direct debit. I explained that the cancellation was not from me as I have never missed a payment before.I called and nothing was done about it.
This has really affected my son as he felt embarrassed among his peers.
Why send a 9 year child away from a lesson when you can easily call his parent to ask about it. The boy doesn't pay for himself. The parent does.
August 17, 2026
Reply from Better - Donyngs Leisure Centre
Hi Hannah,
Thank you for your review!
We're sorry to hear about your experience and the distress this caused both you and your son.
Having reviewed the account, we can confirm that the July Direct Debit payment was attempted twice before your bank provider cancelled the Direct Debit agreement.
We do not have the ability to cancel Direct Debits on behalf of customers through our systems, as we can only update the Bank card details.
As the Direct Debit had been cancelled and two months' payments had been missed, you were asked to pay the outstanding balance along with the £12.50 joining fee.
This is part of a standard process we follow when a Membership or lesson agreement has been cancelled.
Had only one payment been missed, the situation may have been different.
We're sorry that your son was unable to participate in his lesson and understand your concerns regarding the impact this had on him.
We also appreciate your feedback on the matter!
Warm Regards,
Kaisha
First time going to the gym
This was the first time for me going to the gym and very apprehensive, an appointment with the fitness instructor Brendan Jones put me at ease straight away talking about various things I need to do and what goals I wanted to achieve, then went through using the equipment and safety aspects of it, he also gave me a workout plan for the first month then we will reassess. Great experience at Donyngs Leisure Centre, Redhill Surrey.
August 11, 2026
Reply from Better - Donyngs Leisure Centre
Hi Roy,
Thank you for your wonderful 5-star review!
We're delighted to hear that your first experience at the gym was such a positive one. Starting your fitness journey can feel daunting, so it's fantastic to know that Brendan helped put you at ease from the outset by taking the time to discuss your goals, explain the equipment, and guide you through the safety aspects of your workout.
It's also great to hear that Brendan created a personalised workout plan for your first month and has arranged to review your progress as you continue your journey.
Thank you for taking the time to share your experience. We'll be sure to pass on your kind feedback to Brendan and the team.
Warm Regards,
Hazal
The desk staff
The desk staff, Notably the more mature lady on the afternoon that I was there, did her very best under the circumstances to get me all signed up and paid. While doing a myriad other things as well helping members and staff. But I did not feel neglected as she picked up just as she left off.
August 3, 2026
Reply from Better - Donyngs Leisure Centre
Hi there,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience and that our reception team provided such helpful support during your visit. It is wonderful to know that the staff member took the time to assist you with your registration and payment while managing a number of other responsibilities, and still made you feel valued and supported throughout the process.
We will ensure your kind comments are shared with the team, who will be pleased to know their efforts have been recognised.
Warm Regards,
Hazal
Reply from Better - Donyngs Leisure Centre
Hi Swim Mom
Thank you for your review.
We are very happy to see that the staff at Donyngs Leisure Centre are providing a friendly and helpful service, and we hope to see you again soon!
Kind Regards
Amir
It is a standard gym
It is a standard gym, but there’s way too many cardio machines, almost the entire gym is cardio machines. Also, there’s only one smith machine 😭, it’s always a fight to get it. Also, I’m 18 and almost every session a staff member asks me if I’m above the 16 which is very annoying.
June 19, 2026
Unprompted review
Reply from Better - Donyngs Leisure Centre
Hi Jack,
Thank you for your review!
We're saddened to hear about the issues you're experiencing with the equipment in our gym space.
We also understand the frustration of waiting for popular equipment like the Smith machine and being required to confirm your age.
We'll be sharing your comments with the team for further review.
Thank you for your feedback!
Warm Regards,
Kaisha
The staff are so helpful and welcoming at Donyngs Redhill
The staff are so helpful and welcoming and I refer particularly to Caroline and Blatchford Junior at the desk and Tony Blatchford and Jack Bailey on the management staff and tutors Helen and Jacquetta.
July 1, 2026
Reply from Better - Donyngs Leisure Centre
Hi Vivienne,
Thank you so much for your lovely feedback. We’re really pleased to hear that you’ve had such a positive experience with the team.
It’s wonderful to know that Caroline, Blatchford Junior, Tony, Jack, Helen and Jacquetta have all made such a great impression with their helpful and welcoming approach. We’ll be sure to pass on your kind words to them, they’ll really appreciate it.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The customer service personel that…
The customer service personel that attended to me were patient and very supportive.
June 2, 2026
Reply from Better - Donyngs Leisure Centre
Hi Hyacinth,
Thank you for your kind feedback!
We’re really pleased to hear that our customer service team were patient and supportive in assisting you. It’s great to know you felt well looked after during your visit.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
Very efficient joining process
Very efficient joining process, however it is all done on-line and feels rather impersonal. The facilities are very good and so was the one class I have attended so far. However, booking for classes is difficult as you have to beat everyone else to book - and end up on the waiting list
June 1, 2026
Reply from Better - Donyngs Leisure Centre
Hi Robert,
Thanks for your lovely review!
We’re really glad you’re enjoying the facilities and fitness classes we offer at Donyngs Leisure Centre.
We appreciate your feedback that our online joining process can feel impersonal, and that booking popular classes can be challenging.
We're more than happy to share your comments with the relevant team for further review.
We hope to see you again soon!
Warm Regards,
Kaisha
I get to have fitness classes
I get to have fitness classes, swimming, gym with my package which is a great thing. First time doing pilatte, barre feet, circuit fittness classes. It breaks the monotomy of doing gym alone. Plus the classes are fabulous!
June 11, 2026
Reply from Better - Donyngs Leisure Centre
Hi Sarah,
Thank you for your wonderful review!
We're delighted to hear you're making the most of your membership and enjoying the facilities at Donyngs,
It's great that the classes have helped add some variety to your fitness routine, and we're thrilled to hear you're loving them.
We look forward to seeing you at many more classes soon!
Best regards,
Azaria
Love this gym
Love this gym, excellent equipment, great atmosphere and friendly knowledgeable staff.
Caters for all levels of fitness and training, would highly recommend to anyone.
May 6, 2026
Reply from Better - Donyngs Leisure Centre
Hi Owen,
Thank you for your lovely feedback!
We are so pleased to hear that you are enjoying Donyngs Leisure Centre!
We’re really pleased it feels suitable for all levels and that you’d recommend us, that means a lot.
Warm Regards
Azaria
Reply from Better - Donyngs Leisure Centre
Hi Abdullah
Thank you for your review.
It is great to see that you find the Donyngs Leisure Centre accessible, and we hope you continue to enjoy your experience with us!
Kind Regards
Amir
Lovely staff and facilities that suit…
Lovely staff and facilities that suit my needs.
Also find using the APP really easy and lovely to have options at the click of a button.
April 13, 2026
Reply from Better - Donyngs Leisure Centre
Hi Daisy Lou
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Donyngs Leisure Centre, and you have had the opportunity to meet the wonderful team there!
It is also great to know that the new App is working well for you, and we hope you can book all the classes you enjoy!
Kind Regards
Amir
Great staff very helpful
Helpful staff clean environment plenty of machines lots off space Good atmosphere plenty of activities to take part in cafe clean an Good selection of drinks and snacks
March 31, 2026
Reply from Better - Donyngs Leisure Centre
Hi David
Thank you for your fantastic review
We are so delighted to hear that you are enjoying the use of Donyngs Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Rachel
Website so easy to use and enjoying the…
Website so easy to use and enjoying the choice of classes for an.older lady
March 23, 2026
Reply from Better - Donyngs Leisure Centre
Hi Laura,
Thanks for your review.
We are so pleased to hear that you have found the website easy to use and are enjoying the variety of classes at Donyngs!
Warm Regards
Hazal
Reply from Better - Donyngs Leisure Centre
Hello Heather,
Thank you for kind words and review.
We are delight to know, that your found our staff to be very knowledgeable and helpful, at The Donyngs Leisure centre.
We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.