Friendly, helpful, cheerful and polite staff, especially Jimmy and Scarlet on reception at Dorking Pool. Clean and well organised change rooms, sauna, steam room and lockers. Thankyou so much😁👍... See more
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Location
Switch locationReigate Road, RH4 1SN Dorking, England, GB
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See what reviewers are saying
I have been a member for many years and have noticed a huge change in the standards of the centre over the last few months. The staff are always welcoming and friendly. I took my toddler to the soft... See more
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I recently changed gyms, hearing that my local better had been recently renovated so i thought i would give it a try! For the most part it seems reasonable but i will list couple improvment... See more
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My granddaughter and I have been loving going to Swim for All sessions recently. The changing rooms are spotless and make preparation so much easier with changing tables in the family kiosks
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Reigate Road, RH4 1SN, Dorking, England, United Kingdom
3.4
Average
43 reviews
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Reply from Better - Dorking Sports Centre
Good afternoon Louis,
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your child had a wonderful experience during their first swimming lesson with Alison at the Dorking Sports Centre. We strive to provide a safe, enjoyable, and enriching environment for all our young swimmers, and knowing that your child enjoyed their lesson is incredibly rewarding for us.
We are committed to ensuring that every child who comes to our center not only learns valuable swimming skills but also feels comfortable and engaged throughout the process. Alison is a dedicated and experienced instructor, and we are thrilled to hear that she made a positive impression on your child.
Thank you once again for your feedback. We look forward to continuing to provide excellent experiences for your child and all our young swimmers.
Warm regards,
Charmaine
Impossible to book anything
Impossible to book anything. And when you finally manage to book a court after checking the app for days they cancel on you last minute. Such a joke.
May 7, 2024
Unprompted review
Reply from Better - Dorking Sports Centre
Dear Consumer,
We appreciate you taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the cancellation of your activity due to unforeseen circumstances. Please be assured that we only cancel activities if the sports hall is out of order or if an instructor is unable to commit to the session. Additionally, we acknowledge the importance of informing our customers about the reason for their booking cancellation and, if applicable, the credit they are entitled to receive. We apologise if this was not the case in your situation.
We will investigate this matter further and take appropriate steps to ensure that our communication channels are improved, and such incidents do not occur in the future. We value your feedback and thank you for bringing this to our attention.
Please do not hesitate to contact us should you have any further questions or concerns.
Best regards,
General update and refresh
The gym along with the changing rooms needs a refresh, as follows:
1) the lockers
2) repairing of the equipment
3) making sure that the TV screens work
January 12, 2024
Reply from Better - Dorking Sports Centre
Good Afternoon Richard,
Thank you for your review.
We are delighted to have taken over the operation of the Mole Valley leisure centres in December. We are aware that some of these facilities are in need of a refurbishment and these will happen in the upcoming months, however this will take time.
Your patience is appreciated.
Kind regards,
Charmaine
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