Eastern Leisure Centre brings so much value to our community! It has amazing vibes, a variety of activities, and makes you feel welcome every single time.
Company replied
Location
Switch locationLlanrumney Ave, CF3 4DN Llanrumney, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The fitness class tutors are excellent. Most of our class are elderly, with many (such as myself) having recently undergone surgery - a hip replacement in my case. Exercises are clearly designed to me... See more
Company replied
The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available... See more
Company replied
I signed up on a monthly basis for swimming but when I booked there were 22 places available only to be told when I was in the pool that the children were coming in to have swimming lessons so we we... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Llanrumney Ave, CF3 4DN, Llanrumney, United Kingdom
4.6
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very helpfull
November 10, 2025
Reply from Better - Eastern Leisure Centre
Hi James
Thank you for your review.
It is great to see the staff at Eastern Leisure Centre have been able to assist with your enquiries, and please feel free to reach out if you have any further questions!
Kind Regards
Amir
But what about subsequent classes?
The course was informative, but also gave information to progress further.
Big problem, I cannot book any further classes, they are always full.
October 8, 2025
Reply from Better - Eastern Leisure Centre
Hi Mr David,
Thanks for your review.
We are so pleased to hear that you are enjoying Eastern Leisure Centre!
We're sorry to hear that you're unable to book your session as as much as you would like to.
Warm Regards
Kaisha
Brilliant.
October 14, 2025
Reply from Better - Eastern Leisure Centre
Hi Miss Lianne
Thank you for your review!
We hope the Brilliance continues.
Kind Regards
Amir
Reply from Better - Eastern Leisure Centre
Hi Cheryl
Thank you for your review.
It is great to see that you are enjoying the facilities at Eastern Leisure Centre, and you have had the opportunity to meet the centre staff.
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Dirty place just been told off for…
Dirty place just been told off for wearing trainers but the floor is discussing and 2 life guards was wearing a dirty pair of shoe one was wearing crocs and the other was wearing training that was really dirty by the pool. so if I get vacuous ill be sueing but life guards get to where trainers so if thats the case if it doesn't get sorted ill be cancelling my membership and going some where else thats cleaner and more nicer
August 23, 2025
Unprompted review
Reply from Better - Eastern Leisure Centre
Hi Tom,
Thank you for review.
We apologise for your recent experience at Eastern Leisure Centre and have passed youtr feedback to the centre so they can improve for the future.
Warm Regards
Hazal
The facility is well equipped
The facility is well equipped, clean equipment and ample parking.
Unfortunately the toilets are not in great condition post lunchtime and this is not just to staff but the people that use them!
August 19, 2025
Reply from Better - Eastern Leisure Centre
Hi Ela,
Thanks for your review and feedback.
We are so pleased to hear you are enjoying the facility at Eastern Leisure centre.
We have taken account on your feedback for the toliet and will forward this to the centre to review.
Warm Regards
Aaiasa
Reply from Better - Eastern Leisure Centre
Hi Kenneth
Thank you for your review,
This is great to see!
Kind Regards
Amir
It has everything that you need
July 30, 2025
Reply from Better - Eastern Leisure Centre
Hello Robert,
Thank you for your Comment and Feedback
Warm regards
Eastern gym
I was recently a member at the gym newport rd.decided to go to better gym as its closer to home however I was disappointed by the equipment upstairs and the water fountain was downstairs.
July 30, 2025
Reply from Better - Eastern Leisure Centre
Hello Marissa,
Thank you for your comments and feedback.
We will pass on comments to the centre.
Kind Regards.
My gym session
The staff are very friendly and helpful easy sign in system and my gym session go really smooth keep it up many thanks Michael
July 28, 2025
Reply from Better - Eastern Leisure Centre
Hello Michael,
Thank you for your comments and feedback.
Kind Regards.
Reply from Better - Eastern Leisure Centre
Hi Tpt,
Thank you immensely for your heartfelt compliments!
We’re thrilled to know that you appreciate the gym at the Eastern Leisure Centre area and that you find the atmosphere so inviting and friendly. Your enthusiasm truly motivates us! We can’t wait to welcome you back soon for another great workout experience!
Kind regards,
Charmaine-
Perfect service and very quick
I couldn’t access my account today so I contacted better with my issues the response I got was instant they sent me my personal ID number then I couldn’t remember my password so I contacted better again instantly they said me a link to change my password I managed to book my exercise class for tomorrow I can’t thank them enough for instant help really appreciate the polite and friendly Sarah well done better team x
Best regards
Donna Dee
May 26, 2025
Unprompted review
Reply from Better - Eastern Leisure Centre
Hi Donna
Thank you for your review.
We're really pleased to hear that our team was able to assist you so quickly and get everything sorted for your class booking.
It’s great to know Sarah made such a positive impression, and if you have any further queries, please let us know!
Kind Regards
Amir
I signed up on a monthly basis for…
I signed up on a monthly basis for swimming but when I booked there were 22 places available only to be told when I was in the pool that the children were coming in to have swimming lessons so we were asked to move into a lane, 1 lane available for 7 adults it's bloody disgraceful you pay your money
Why can't we have 2 lanes available there were only about 15 to 20 children taken up 4 fifths of the pool
May 6, 2025
Reply from Better - Eastern Leisure Centre
Hi John,
Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience. We strive to ensure a comfortable and enjoyable environment for all our swimmers, and we understand how frustrating it must have been to share a lane with a large group.
Your concerns about the lane allocation are important, and we will definitely review our scheduling and lane usage to better accommodate everyone. We appreciate your understanding and will take your feedback into consideration to improve future sessions.
We hope you’ll give us another chance to provide a better experience, and please feel free to reach out if you have any further questions or suggestions.
Kind regards,
Charmaine
The are so friendly helpful.
The are so friendly helpful.
Really positive experience excercise classes .
Sone of the equipment could do with a deep clean & under lockers..in changing rooms
But everything else clen.
But rest
April 23, 2025
Reply from Better - Eastern Leisure Centre
Hi Susannah,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our exercise classes at the Eastern Leisure Centre and found the team friendly and helpful. We truly appreciate your feedback regarding the equipment and the areas under the lockers. We'll make sure to address the cleaning in those spots. Your input helps us improve, and we're looking forward to welcoming you back soon!
Kind regards,
Charmaine
clean and great personnell
April 11, 2025
Reply from Better - Eastern Leisure Centre
Hi Iwani,
Thanks for your review.
We are so pleased to hear that you would recommend Eastern Leisure Centre!
Warm Regards
Hazal
Amazing gym and some of the best…
Amazing gym and some of the best trainers to keep you morivated
April 12, 2025
Reply from Better - Eastern Leisure Centre
Hi Nicola,
Thank you for the fantastic review!
We're thrilled to hear that you’re enjoying the gym and that our trainers are helping keep you motivated.
It’s great to know we’re making a positive impact on your fitness journey!
We look forward to seeing you continue to thrive and can’t wait to welcome you back!
Bureaucracy gone mad
I’ve had a healthwise doctor-supported subscription for two years - I’m 83 and during that period have had two new knees - Last week I was informed without prior notice that my monthly subscription had gone up to £25 a month. I complained, but though £20 a month subscription was restored, this is provisional on obtaining ( again at expense!) another doctor’s recomnendation.
I walk with walking poles, am not likely to improve much. It would be cheaper for me to pay each time I go, and more inconvenient for me and the leisure centre. To cap it all, yeaterday the whole class tur ed up for a Healthwise session to find no instructor - and no-one able to supervise us, so the class could not take place - no offer of a refund either
April 15, 2025
Reply from Better - Eastern Leisure Centre
Hi Alwyn
Thank you for taking the time to share your experience.
We are very sorry to hear about the recent issues with your Healthwise subscription and the unexpected price increase. We completely understand how frustrating and disappointing it must be to be asked to provide another doctor’s referral.
We’re also very sorry about the missed Healthwise session and the lack of supervision. That should never have happened, and we understand how inconvenient it must have been for the whole group.
A credit has been applied to your Better account, and we hope you have a better experience with us moving forward.
Kind Regards
Amir
In my experience of going to a better…
In my experience of going to a better facility is it has always been a friendly welcoming atmosphere there, staff are only to willing to help with any queries you might have,at the centre there is a variety of classes to suit everyone of any age and discibility the staff will always accomodate you to your ability, which is why the classes are so popular because everyone is so friendly.Its the only place i enjoy going too.
April 16, 2025
Reply from Better - Eastern Leisure Centre
Hi Julianne,
Thank you so much for sharing your wonderful experience with us!
We’re so glad to hear that you’ve found our facilities to be welcoming and friendly, and that our staff have been supportive in accommodating your needs.
It’s fantastic to know that our classes, which are designed to suit everyone, are making a positive impact and that you feel at home here.
Your kind words mean a lot to us, and we can’t wait to continue providing you with a great experience!
Great facilities at Eastern Leisure Centre
The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available and the centre is always clean and in a good state of repair. There are also cafe facilities on the ground floor and the food is reasonable priced
April 8, 2025
Reply from Better - Eastern Leisure Centre
Hi Catherine,
It’s so wonderful to hear that Eastern Leisure Centre has been able to offer such a wide range of classes for you to enjoy. We strive to make our Centre's as inclusive as possible, so everyone in the community feels welcome and supported.
The community is truly at the heart of everything we do, and we’re so pleased to know our facilities are catering to individual needs.
Thank you again for your kind words ,we look forward to welcoming you back very soon!
Warm regards,
Sarah H
the website is a joke and the fees a total rip off
the website is a joke, the app is a joke, i have to always re set my password when i know 10% the password is correct. it gives me no prgress on my childs activities and when arranging a lesson, i have to sign up for a direct debit and then the page takes me to a payment screen tp apy with card, time wating data gathering and basically not user freindly. i know at least 12 people who do not go to you classes as tp book is a joke. and the bpooking fee is atotal piss take ypou should be ashamed charging young famillies a £12.50 booking fee. scum
April 9, 2025
Reply from Better - Eastern Leisure Centre
Hi David,
I’m really sorry to hear about your negative experience with our website and app. We truly appreciate all feedback, as it helps us improve. It sounds like you’ve encountered a series of frustrating issues, and for that, we sincerely apologise.
We are actively working on improving the user experience, especially when it comes to password resets, lesson bookings, and payment processing. Your comments about the booking fee and ease of use are particularly important, and we will certainly take them into account as we continue to make changes.
If you’d like, I’d be happy to help resolve some of the issues you've mentioned. Please feel free to reach out to our customer support team, and we’ll do our best to assist you.
Thanks again for sharing your experience.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.