He Liked the induction but as a parent my child was given no advice on what to actually do like a little plan put together for him. Eg- 20 min run some weights etc . He’s clueless sadly so not sure wh... See more
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Location
Switch locationLlanrumney Ave, CF3 4DN Llanrumney, GB
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See what reviewers are saying
The Eastern Leisure Centre has a wide range of classes including specialist classes for people with disabilities or health issues. The staff are very friendly and helpful. Plenty of parking available... See more
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The fitness class tutors are excellent. Most of our class are elderly, with many (such as myself) having recently undergone surgery - a hip replacement in my case. Exercises are clearly designed to me... See more
Company replied
Ive been referred to this Leisure Centre to Join NERS a circuit session, by The Physiotherapist I was seeing. The centre is so helpful in all other things at the Centre, gym,swimming, . Our training... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Llanrumney Ave, CF3 4DN, Llanrumney, United Kingdom
4.5
Excellent
74 reviews
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Just about better than nothing.
Since being taken over by better, everything has gone downhill. Public swimming sessions have been sidelined, chopped and changed in favour of money spinners. The changing rooms are dirty and in need of a good clean. Hairdryers are broken for months on end.
February 16, 2024
Unprompted review
Reply from Better - Eastern Leisure Centre
Hi Stanley
We are very sorry to hear you feel everything has gone downhill.
We appreciate your feedback and your review has been passed on to the General Manager to look into.
I hope this helps
Kind Regards
Amir
dirty changing room
January 18, 2024
Reply from Better - Eastern Leisure Centre
Good morning GH and thank you for sharing your feedback with us.
We understand how important cleanliness and hygiene are, especially when it comes to leisure centres. We are sorry to hear that your recent experience at our Leytonstone leisure centre did not meet your expectations. As a company, we take pride in our customer service excellence and well-maintained facilities, and we are disappointed that we fell short in your case.
Please know that we appreciate your feedback, and we are taking your comments seriously. We will immediately escalate your concerns to the centre manager, who will investigate the points you have raised and take appropriate action. We will also ensure that a deep clean of the areas mentioned is carried out as soon as possible.
Thank you again for your feedback and for giving us the opportunity to address your concerns. We hope to have the opportunity to serve you better in the future.
Sincerely,
Charmaine
Reply from Better - Eastern Leisure Centre
Good Afternoon Murad,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Eastern leisure centre. We are also proud to hear that our staff have been friendly and welcoming. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Eastern leisure centre
Very helpful staff, friendly, informative, great knowledge and are approachable at any time
December 12, 2023
Reply from Better - Eastern Leisure Centre
Hi
Thank you for taking the time to leave our Eastern Leisure Centre staff a review
We are very happy to see you are enjoying your time with Better alongside the team.
We hope this continues!
Kind Regards
Amir
Paid membership but not accessible to me
I had paid for a membership but never was able to access the membership in any way possible so I was wondering if I could cancel my membership and get a refund or not
November 27, 2023
Reply from Better - Eastern Leisure Centre
Hi Simon,
Thank you for your review.
I have checked and can see you in contact with our customer service team who should be able to assist you with your query.
Warm Regards
Hazal
Clean and spacious facilities
Clean and spacious facilities, friendly staff and instructors. The children really felt safe and secure in the swimming pool.
November 10, 2023
Reply from Better - Eastern Leisure Centre
Good Evening Anthony,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Eastern Leisure centre. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
Reply from Better - Eastern Leisure Centre
Good Evening Chris,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Eastern Leisure centre. We are also glad to hear that you found the booking system easy to navigate so was able to book your swim online without any issues. We hope you continue to enjoy the Eastern leisure centre and the great activities they have on offer.
Kind regards,
Charmaine
Nice welcoming atmosphere
Great friendly class and helpful trainer, it was my first time in a gym and I didn't hate it! :-)
September 27, 2023
Reply from Better - Eastern Leisure Centre
Hi Chloe,
Thank you for your review.
We are delighted to hear you enjoyed your class at Eastern and hopefully, you will not only not hate it but you will love it!
Warm Regards
Hazal
Reply from Better - Eastern Leisure Centre
Hi Paul,
Thank you for your review.
We are happy to hear that you are enjoying the facilities at Eastern Leisure Centre and have passed your comments onto the centre.
Warm Regards
Hazal
I'd booked a Tai Chi class for 21st…
I'd booked a Tai Chi class for 21st September when I arrived i was informed that the class had been cancelled. I wasn't notified and even though i appreciate illnesses are unavoidable it would have been nice to have received a text informing me of the cancellation.
September 21, 2023
Reply from Better - Eastern Leisure Centre
Hi Jennifer,
Thank you for your review.
We endeavour to always contact our customers, giving as much notice as possible although sometimes depending on the reason for the cancellation, this may not always be possible.
We are sorry for any inconvenience this cancellation caused.
Warm Regards
Hazal
The staff was very helpful easy to join…
The staff was very helpful easy to join excellent
August 1, 2023
Reply from Better - Eastern Leisure Centre
Good Afternoon Liam,
Thank you for your review.
We are delighted to hear that you are enjoying the Eastern Leisure Centre and the great activities they have on offer. We are also delighted that you find the joining system easy to navigate and was able to find the best membership for your circumstances. We hope you can continue to enjoy your membership at this centre. I will pass on your lovely feedback for the attention of the centre staff.
Hope this helps.
Kind regards,
Charmaine
Eastern Leisure Centre, Cardiff
Memberships were explained and I was offered the best deal for my circumstances.
Staff are friendly and welcoming.
The app is easy to navigate.
Messaging system is good if you are on a waiting list for a specific class.
July 26, 2023
Reply from Better - Eastern Leisure Centre
Good Morning Heather,
Thank you for your lovely review.
We are delighted to hear that you are enjoying the Eastern Leisure centre and the great activities they have on offer. We are also delighted that you find the booking system easy to navigate and the staff were friendly and welcoming when advising you of the best membership for your circumstances. We hope you can continue to enjoy your membership at this centre and I will pass on your lovely feedback for the attention of the centre staff.
Hope this helps.
Kind regards,
Charmaine
A leisure centre for all abilities
This leisure centre has been on my doorstep for many years and I have never used it. However I was referred to a physio course that was in this centre, I was so impressed with the facilities that I have now taken a membership. I am happy with the relaxed atmosphere of the centre and the staff are helpful and pleasant. Should have joined years ago.
July 25, 2023
Reply from Better - Eastern Leisure Centre
Good Morning Stephen,
Thank you for your lovely review.
We are delighted to hear that you are enjoying the Eastern leisure centre. We pride ourselves on our excellent customer services and facilities so we are delighted to hear that this is the experience you have received so far. We hope you continue to enjoy the relaxed atmosphere of the centre and the great staff. I will ensure to pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
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