I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed... See more
Company replied
2 The Broadway, N9 0TR London, GB
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I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed... See more
Company replied
Edmonton green london Great Pilates yoga and HITT class this gym has had a great refurbishment think from 70’s reject to 2025 inject all new equipment in the gym fresh and new . Reception staff a... See more
Company replied
As a pensioner, I try before Better in Edmonton, some gyms. Most of them are quite "chaotic", I mean, a lack of management, poor or nil personal support, unclean toilets most of the time, lack of staf... See more
Company replied
Everything's good apart from a few things I would like to bring in your attention. I reckon there are plenty of women (particularly Muslim women) especially in a few major parts of North London area (... See more
Company replied
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
2 The Broadway, N9 0TR, London, United Kingdom
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Facilities okay but extremely overpriced. Ended up cancelling

Reply from Better - Edmonton Leisure Centre
I am very new customer but everything is perfect for me,I liked gym very much,these days I am busy,but also I am planning to join every class,of course swimming.
Excellent really.
Staff is very helpful,thanks a lot.

Reply from Better - Edmonton Leisure Centre
Clean, spacious, modern facilities. Very helpful staff. The facilities are great. Lots of equipment. Water, cleaning wipes, air conditioning, etc. Has everything you need. Gym instructors are extremely knowledgeable and patient.

Reply from Better - Edmonton Leisure Centre
Great choices of memberships according to your availability and your financial pocket also to be welcomed by friendly and helpful staff of all ages and of a good variety in culture

Reply from Better - Edmonton Leisure Centre
The young man who registered me was polite exceptionally knowledgeable

Reply from Better - Edmonton Leisure Centre
I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed a good knowledge of what is offered, answered my many (and at times annoying) questions. They’ve displayed a high level of empathy and have gone the extra mile. They deserve a raise.
The cleanliness of the soft play and the children’s pool could be improved though.

Reply from Better - Edmonton Leisure Centre
Overall experience, having one member of staff at the reception/entrance is not sufficient the staff member managed the customers the best they could ensure to polite and stayed calm. while dealing the customer enquires about swimming classes and attendee having issues/ problems with access, this made the process slow and as your orgisation has strict policy on late attend and charges member £3 for late. Slow service is caused by insufficient staffing that is a operation and planning mistake at best and worse it is poor cost cutting strategy that put pressure on your staff and gives poor service to customers. 2 member of staff at reception is a minimum.
satisfactory overall experience, DO BETTER!!!!! It's in the Name. Better let see it.

Reply from Better - Edmonton Leisure Centre
Good equiptment and clean gym .also swimming pool is nice and good temperature.

Reply from Better - Edmonton Leisure Centre
Very impressed with the Leisure Centre . The staff are friendly , efficient & professional .

Reply from Better - Edmonton Leisure Centre
The class was just the right level for my age and fitness. I look forward to more classes.

Reply from Better - Edmonton Leisure Centre
So i took my 2 grandkids here on saturday afternoon. There was no mention at check in about an issue with zhe training pool. When we got in we found the 90cm depth was now about 45cm depth. When i asked the lifegaurd what was going on he just shrugged. Some of the kids there were probably 9 or 10 and looked strange trying to learn swimming in so liitle water only coming up to there knees. Why were bookings taken if the pool was not up to standard. Can someone tell me is this a cost cutting idea ? Are we meant to accept this because we live in a poor area? How about an apology and a refund!
Anne Fraser

Reply from Better - Edmonton Leisure Centre
I was at Edmonton leisure centre in north London in the swimming pool.At 5.30 PM a staff member asked me to leave the swimming pool, Because it was a womens only session I'm disgusted and appalled.This outdated practice takes place in present .I'm thinking of termination of my membership.I paid money like everyone else to use the swimming pool.Im disgusted.The other thing is why don't they have at least one hour for men only if they have it for women.Absolutly appalled and disgusted.

Reply from Better - Edmonton Leisure Centre
Edmonton Green swimming pool has improved. Aquafit classes are good.

Reply from Better - Edmonton Leisure Centre
Easy to sign up and nice clean environment, staff very helpful

Reply from Better - Edmonton Leisure Centre
As a pensioner, I try before Better in Edmonton, some gyms. Most of them are quite "chaotic", I mean, a lack of management, poor or nil personal support, unclean toilets most of the time, lack of staff in the exercise or sauna areas most of the time, etc., etc. But after the joint Better, I found a great gym where I can still look up for myself in a clean and pleasant environment, in peace of mind. The only regret for me is the restriction on not being able to use the gym on Saturdays and Sundays in the morning, as I have a membership discount by my age (over 60s).

Reply from Better - Edmonton Leisure Centre
I m so great to find place to really teaching my son in very inclusive way, as he is special need kid. I highly recommend to everyone who are looking for the same service.

Reply from Better - Edmonton Leisure Centre
The staff are supportive and friendly but your website is not user friendly. Please do something about your website

Reply from Better - Edmonton Leisure Centre
Great equipment, a bit of space, kind staff, many different things to do in the leisure centre.

Reply from Better - Edmonton Leisure Centre
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