Better - Edmonton Leisure Centre Reviews 

41
TrustScore 4 out of 5

4.1

2 The Broadway, N9 0TR London, GB


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Rated 5 out of 5 stars

I’ve given 5 stars because the customer service at Edmonton green leisure centre has been amazing. Shout out to the front of house team especially, they have been incredibly helpful, have displayed... See more

Company replied

Rated 4 out of 5 stars

Edmonton green london Great Pilates yoga and HITT class this gym has had a great refurbishment think from 70’s reject to 2025 inject all new equipment in the gym fresh and new . Reception staff a... See more

Company replied

Rated 5 out of 5 stars

As a pensioner, I try before Better in Edmonton, some gyms. Most of them are quite "chaotic", I mean, a lack of management, poor or nil personal support, unclean toilets most of the time, lack of staf... See more

Company replied

Rated 4 out of 5 stars

Everything's good apart from a few things I would like to bring in your attention. I reckon there are plenty of women (particularly Muslim women) especially in a few major parts of North London area (... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 2 The Broadway, N9 0TR, London, United Kingdom

4.1

Great

TrustScore 4 out of 5

41 reviews

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4.1

All reviews

(41)

5,541 reviews in the last 12 months

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Rated 4 out of 5 stars

The staff are supportive and friendly…

The staff are supportive and friendly but your website is not user friendly. Please do something about your website

March 2, 2026
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Anonymous

Thank you for your review. 

It is great to see that the staff at the Edmonton Leisure Centre are creating a friendly atmosphere and have been able to assist with your enquiries. 

We also appreciate your feedback regarding the website. We will pass this on to the relevant team to review. 

Kind Regards

Amir

Rated 5 out of 5 stars

Top quality

Great equipment, a bit of space, kind staff, many different things to do in the leisure centre.

March 5, 2026
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Danny

Thank you for your review.

We are very pleased to see that you are having a great experience using the facilities at Edmonton Leisure Centre. 

It is also great to know that the centre staff are creating a wonderful environment!

We hope you continue to enjoy your time with us.

Kind Regards

Amir

Rated 5 out of 5 stars

Brilliant gym

Brilliant gym

February 16, 2026
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Sam 

Thank you for review, 

It is great to see that you are a fan of the gym at Edmonton Leisure Centre, and we hope to see you got another gym session soon!

Kind Regards

Amir

Rated 5 out of 5 stars

Edmonton Leisure is Back

A great success I Have just rejoined membership a complete refurbishment of the Sauna & Steam rooms The Gym looks Brand new The centre Entrance is also Brand new . New lockers And the staff Raihen &Peter extremely helpfull with my membership and advice The swimming pool was inviting &warm very pleased. The whole experience was BETTER T.

February 2, 2026
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Reply from Better - Edmonton Leisure Centre

Hello Terence,

Thank you for your fantastic review!



We are so delighted to hear that our Customer Service Team were able to assist you and that you are really enjoying our brand new facility at Edmonton Leisure centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!



Warm Regards
Aaiasa

Rated 5 out of 5 stars

There was orderliness,but they need to…

There was orderliness,but they need to give the children more time to practice, they finish before the allocated one hour period.
And each children needs more one to one education on swimming.
Thank you.

January 25, 2026
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hello Adeyinka,

Thank you very much for your comments and feedback.

Kind regards

Rated 5 out of 5 stars
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Nav

Thank you for your review. 

It is great to see that the swimming lessons are being enjoyed, and we hope Chetan attains the skills and confidence he wishes!

Kind Regards

Amir

Rated 5 out of 5 stars

Nice leisure centre

It was my first time using the Edmonton branch since it re opened.
Very clean good changing room facilities and up to date and varied equipment in the gym.
I'll be trying the spin class.
So far so good.

October 1, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Patricia,

Thanks for your review.

We are so pleased to hear that you are enjoying Edmonton Leisure Centre!

Warm Regards

Hazal

Rated 4 out of 5 stars

Great & clean gym!

Great & clean gym!! Staff are really nice, friendly and always available to help. Would be better if there was a sauna and steam room.

April 28, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hello Kadijah,

Thank you for your Comments and Feedback.

Kind Regards

Rated 5 out of 5 stars

Very happy that i chose edmonton

Very happy that i chose edmonton

September 24, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hello Fahma,

We are delighted to hear that you are enjoying the facilities at our Edmonton centre.

Kind Regards

Rated 4 out of 5 stars

Feedback on personal experience at leisure centers

Everything's good apart from a few things I would like to bring in your attention. I reckon there are plenty of women (particularly Muslim women) especially in a few major parts of North London area (such as Edmonton, Ponders End, Southbury, around Albany Leisure center/ Turkey street) who want to join in segregated /blocked swimming sessions (time/days) exclusively for women only. If the centers can keep one or two blocked hours everyday for the ladies or at least for a couple of days a week would be great. I also believe that the members who are paying a monthly fees should not pay 30p each time for the lockers next to the pool to keep their stuffs. This is a bit annoying although the amount isn't big but should be excluded for the members. Thanks

August 28, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hello Murshard,

Thank you for your feedback.

We appreciate you providing us with this valuable feedback as this helps us improve.

Please bare in mind that all our activity times which are allocated are on a fair based decision. If it is in high demand we will then review and change the time table scedual of our facility.

We have forwarded your comments to the centre and have asked that they review the issues you have raised.

Many Thanks
Aaiasa

Rated 4 out of 5 stars

Edmonton green london

Edmonton green london
Great Pilates yoga and HITT class this gym has had a great refurbishment think from 70’s reject to 2025 inject all new equipment in the gym fresh and new .
Reception staff are polite and professional, free water and cleaning stations .
There could more classes in the day but it’s early days looking forward to the sauna and steam room opening .

June 12, 2025
Unprompted review
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Customer,

Thank you so much for your kind and detailed feedback! We’re thrilled to hear that you’re enjoying the refreshed look and feel of our Edmonton Green location.

It’s great to know you’re enjoying the Pilates, yoga, and HIIT classes, and we truly appreciate your shoutout to our reception team – we’ll be sure to pass along your compliments.

We hear you on the request for more daytime classes and are actively working on expanding our schedule as we settle into the new setup. The sauna and steam room are coming soon, and we can't wait for you to enjoy those, too.

Thanks again for being part of our community – we’re excited for what’s ahead!

Warm regards,

Charmaine

Rated 5 out of 5 stars

Equipment and staff top notch

Equipment and staff top notch

May 14, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Brian 

Thank you for your review. 

We are very pleased to hear you are having a great experience at the Edmonton Leisure Centre and have had the opportunity to meet the centre staff!

We hope you continue to enjoy your time using the Better facilities, and thank you for joining us. 

Kind Regards

Amir

Rated 5 out of 5 stars

The new gym in Edmonton very impressive…

The new gym in Edmonton very impressive lots of gym equipment all set out in a great space, made working out very easy

May 1, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Jennifer,

Thank you so much for your kind words! 

We're thrilled to hear that you found our new Edmonton location impressive and well-equipped. Creating a spacious and functional environment to make workouts enjoyable is exactly what we aim for. We look forward to seeing you again soon—keep up the great work!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Gym floor

Staff are extremely helpful and friendly. The Gym is kept clean, good gym floor, excellent equipment

May 14, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Misha

Thank you for your review. 

We are pleased to hear that you’ve had such a positive experience with our staff and facilities. It's great to know you're enjoying the gym floor and equipment, and that the Edmonton Leisure Centre is being well-maintained. 

Thank you for choosing Better!

Kind Regards

Amir

Rated 1 out of 5 stars

NOT WORTH IT!! VERY DISAPPOINTED!

After being super excited to visit with my son after the refurbishment I was extremely disappointed with the soft play. The soft play have not been refurbished, it’s dirty, dusty and just as old. The age group said 0-10 but tbh it’s not fitting for anyone under the age of 3. It’s just a climbing disaster. There’s not even a ball pit, the area makes you feel claustrophobic and not appealing to the kids. The huge windows are dirty, the seats are uncomfortable to sit. DEFINITELY NOT WORTH £7.75 for over 2 years old. I have gone to bigger, better, cleaner, more kid friendly, better age focused and more fun soft play for cheaper. I will definitely not go back to this soft play!

May 9, 2025
Unprompted review
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Markiesha,

Thank you for taking the time to share your feedback. 

We're genuinely sorry to hear that your recent visit to our soft play area did not meet your expectations, especially after the anticipation of the refurbishment.

We understand your disappointment regarding the play equipment and overall environment. Our goal is always to provide a clean, safe, and enjoyable space for children of all ages, and it's clear from your experience that we fell short. We take your comments seriously, especially regarding cleanliness, age-appropriateness, and comfort, and we will be reviewing these concerns with our team to make necessary improvements.

We're grateful for your honest input and will use it constructively as we continue to assess and enhance our facilities. While we regret that we didn’t provide the experience you were hoping for, we do hope you might consider giving us another chance in the future.

Warm regards,

Charmaine

Rated 5 out of 5 stars

I would like to say thank you so much…


I would like to say thank you so much for reopening let me start from entrance 10/10 the system is so easy to use. Upstairs very good 10/10 top quality equipment including weights staff always on site to support very well kept staff are cleaning regularly please keep up the very good standards

May 8, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi OZR,

Thanks for your review.

We are delighted that you are appreciative of all the changes and renovations we have made in Edmonton!

We hope this now be a centre that the local community can be proud of!

Warm Regards

Hazal

Rated 5 out of 5 stars

Wonderful people

Wonderful people, good customer service

May 7, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Cali,

I hope this message finds you well! I wanted to take a moment to express our heartfelt thanks for your wonderful feedback. It truly made our day to hear that you had such a positive experience with our team at the Edmonton Leisure Centre.

We are particularly glad that our customer service met your expectations, as we strive to create a welcoming and helpful environment for all our guests. Your satisfaction is very important to us, and it’s always rewarding to know that our efforts are appreciated.

We’re eagerly looking forward to welcoming you back soon, and if there’s anything specific you’d like us to assist you with during your next visit, please don’t hesitate to let us know!

Warm regards, 

Charmaine

Rated 4 out of 5 stars

The new facilities are excellent.

The new facilities are excellent.
All brand, spanking new!

May 6, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Cedric,

I hope this message finds you well! I want to extend my heartfelt thanks for your thoughtful feedback. It brings us immense joy to know that you had a positive experience with our newly upgraded facilities. We truly believe that these enhancements are crucial for creating an exceptional environment, and your appreciation reinforces our commitment to excellence.

We look forward to welcoming you back soon to enjoy even more of what we have to offer!

Best regards, 

Charmaine

Rated 4 out of 5 stars

Clean and Ergonomically friendly

I am pleased that the leisure centre in Edmonton Green, London N9 has now re-opened on the 28th April 2025. The centre was closed for about 17 months for refurbishment.

Edmonton Green leisure centre is clean and the gym machinery equipment is ergonomically friendly and comfortable to use.

Customers are now awaiting the opening of the swimming pool, steam and sauna.

April 28, 2025
Better - Edmonton Leisure Centre logo

Reply from Better - Edmonton Leisure Centre

Hi Miss McKenzie,

Thank you for sharing your positive experience with the re-opening of Edmonton Green Leisure Centre! 

We're thrilled to hear that you're pleased with the refurbishments and that the gym facilities are up to your expectations. We know the community is excited about the upcoming opening of the swimming pool, steam, and sauna, and we appreciate your patience. 

We look forward to welcoming everyone to enjoy all the new amenities soon!

Kind regards,

Charmaine

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