Facilities are generally excellent with a very well equipped and well maintained gym. I have only just joined, but so far it seems the only place to get changed is a shared unisex changing room which... See more
Company replied
Location
Switch locationRegent Farm Road Gosforth, NE3 3HD Newcastle upon Tyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Back swimming at Gosforth after about 18 months due to illness. Pool good as usual and excellent change that lockers £1 coin is refunded. My only gripe is there are female or “mixed” changing rooms. N... See more
Company replied
Gym could do with supervising when school children are in, keeping them moving instead of sitting on their phones taking up equipment and messing about. More small pool access and classes later in th... See more
Company replied
Wonderful classes! Great range of activities and levels. Staff super friendly. Great value for money. Only improvement would be to have free parking- the parking on site at Gosforth Leisure centre... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Regent Farm Road Gosforth, NE3 3HD, Newcastle upon Tyne, United Kingdom
4.0
Great
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Old rusty weight machines
Old rusty weight machines. Very limited gym and seriously out of date. It's only selling point really is the ability to use the pool. Very expensive too. Only been using it a week and have cancelled my membership for next month already as I have found a cheaper, much better equiped gym close by. Shame really. They are limited on gym space I suppose but the state of some of the machines is appalling to the point of making them almost dangerous to use.
November 9, 2023
Reply from Better - Gosforth Leisure Centre
Good Afternoon Billy,
Thank you for your review.
I am very sorry to hear that the Gym equipment at the Gosforth leisure centre are rusty and dangerous. I will escalate this issue for the immediate attention of the centre manager so he can look into this and find a resolution. We appreciate you taking the time to write this feedback. Through feedback we can identify improvement areas and provide a better service.
Hope this helps.
Kind regards,
Charmaine
Betta Gosforth
Plus: Gym well stocked / equipment maintained. Negative: 1/ Showers very poor - three seconds maximum on push buttons. 2/Sauna cabin not available 11am to 4pm means difficult to access.
November 8, 2023
Reply from Better - Gosforth Leisure Centre
Good Afternoon Alan,
Thank you for your review.
We are very happy to hear that you are enjoying the Gym at the Gosforth leisure centre. However, we are disappointed to hear that the showers are poor and the Healthsuite is unavailable for the times you wish to use it. I will pass on your feedback for the attention of the centre manager so he can look into the points you have raised.
Hope this helps.
Charmaine
If I could give a zero I would
If I could give a zero I would. I haven’t been to this pool for near 9 yrs due to the lack of cleanliness and poor state of pool I was surprised to see it is still in the same disgusting state. The changing rooms smelt like urinals (female change), the floor was filthy, the showers were cold and badly stayed on for 2 seconds. Was considering a membership but would rather travel further to nicer cleaner pool.
October 7, 2023
Unprompted review
Reply from Better - Gosforth Leisure Centre
Hi Gemma,
Thank you for your review.
We are so disappointed to hear that you did not enjoy Gosforth and did not find that it met our high cleanliness standards.
We will forward your review to the centre manager so they can investigate and improve.
Warm Regards
Hazal
I have back problems so the member of…
I have back problems so the member of staff who showed me a round gym surgested exuipment I could use and what possibly wouldn't be a good idea I have been to a lot of the aqua aerobics and the staff are very good and putting in exercises for me as I'm a non swimmer staff so helpful and kind a very friendly place other woman seem happy and comfortable in the space
September 25, 2023
Reply from Better - Gosforth Leisure Centre
Good Afternoon Pauline,
Thank you for your review.
We are very happy to hear that the staff have been extremely helpful when you have attended the Gym and also very helpful when suggesting what exercises to do for the health issues you currently experience. We hope that you can continue to enjoy your membership at this centre and the great activities they have on offer for all ages and abilities. I will pass on your lovely feedback for their attention.
Hope this helps.
Charmaine
Good gym and pool pit about the Suna been out of action for over a week
Good gym Suna out of action for 10 days now
September 17, 2023
Reply from Better - Gosforth Leisure Centre
Good Afternoon Stephen,
Thank you for your review.
We are very happy to hear that you are enjoying the Gym and the pool at the Gosforth leisure centre. However we are disappointed to hear that the Healthsuite has been out of order for over a week. This would normally be due to the contractors waiting for a part to replace so please accept our sincere apologies for the inconvenience caused during this time. We hope you can continue to enjoy the other activities available at the Gosforth facility until the Healthsuite is re-opened.
Kind regards,
Charmaine
Wonderful classes!
Wonderful classes! Great range of activities and levels. Staff super friendly. Great value for money.
Only improvement would be to have free parking- the parking on site at Gosforth Leisure centre is excellent. But would be nice to not have to worry about paying for ticket, especially when you a pay monthly fee.
Would definitely recommend!
June 25, 2023
Reply from Better - Gosforth Leisure Centre
Good Afternoon Libby,
Thank you for your review.
We are very happy to hear that you are enjoying the Fitness Classes at the Gosforth leisure centre and the staff are warm and friendly. We appreciate your comments in regards to the Car Park and I will forward these for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.