Better - Gym Mere Green Reviews 22

TrustScore 4.5 out of 5

4.5

310-314 Lichfield Rd, B74 2UW Sutton Coldfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The gym is cramped, there are way too many school kids allowed in there during the week days. The staff allow people to exercise in bare feet on the mats, this is disgusting. Some of the personnel... See more

Company replied

Rated 5 out of 5 stars

I've been really impressed with Better Gym - Mere Green thus far. Really helpful staff with energetic and fun classes. It is a smaller gym than I'm used to but has all the kit that you could need. May... See more

Company replied

Rated 4 out of 5 stars

I feel the gym is a nice gym clean tidy the only fault I have with the gym is there is a lot of slopes and my ankle has gone a few times with makes it difficult too walk round without tripping on the... See more

Company replied

Rated 5 out of 5 stars

Positive and friendly staff welcome, clean surroundings and the ease of use with no undue pressures. The sauna and steam room are also one of the best I’ve used. Will be recommending highly to others... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 310-314 Lichfield Rd, B74 2UW, Sutton Coldfield, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasantly greeted when i entered the…

Pleasantly greeted when i entered the gym and offered to give me a tour which was a great help. Very good first impression.

May 12, 2026
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Lee,

Thanks for your review.

We are so pleased to hear that you had such a positive experience when visiting Gym Mere Green!

Warm Regards

Hazal

Rated 5 out of 5 stars

Good friendly staff

Good friendly staff. Good standard of equipment plus spa facilities.

March 4, 2026
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Paul,

Thank you for your incredible review!

We're thrilled that our staff have been so friendly during your visits to Better Gym Mere Green.

It's great to know that you also appreciate our equipment and health suite facilities.

We hope to see you again soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good instruction and state of the art equipment.

November 26, 2025
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hello Robert,

Thank you very much for your comments and feedback.

Warm Regards

Rated 5 out of 5 stars

Great gym for all needs

Great gym, great atmosphere, people and equipment. The staff are amazing too

November 19, 2025
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi,

Thank you for sharing your incredible review!

We’re happy to hear that you’re enjoying the facilities at the Better Gym Mere Green.

It's especially great to know that our Centre Team has made such a positive impression.

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Great first visit

Fantastic gym so well equipped and all staff very friendly and helpful

September 23, 2025
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Julia,

Thanks for your review.

We are so delighted to hear that you are enjoying Gym Mere Green!

Warm Regards

Hazal

Rated 5 out of 5 stars

Outstanding Gym Experience!

Outstanding Gym Experience!

I’ve had such a positive experience at this gym. The facilities are always clean, modern, and well-maintained, with a great variety of equipment for every type of workout — from cardio machines to free weights and functional training spaces.

The atmosphere is friendly and motivating, never intimidating, and the staff are incredibly supportive and professional. They are always ready to give advice, offer encouragement, and make you feel welcome from the very first day.

I also really appreciate the range of classes available, which are both challenging and enjoyable, and led by enthusiastic trainers who truly care about your progress.

This gym has not only helped me improve my fitness but has also become a place where I feel part of a community. I would highly recommend it to anyone looking for a place to train, whether you are a beginner or more advanced

September 13, 2025
Unprompted review
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hello  Diana,

We appreciate your comments and feedback. I will ensure that your observations are communicated to the relevant department.

Kind regards.

Rated 4 out of 5 stars

Possibly 5* gym

I feel the gym is a nice gym clean tidy the only fault I have with the gym is there is a lot of slopes and my ankle has gone a few times with makes it difficult too walk round without tripping on the rubber slopes, if this was sorted it would be much better I feel someone one day will really hurt there self and the gym would get legal actions brought on them, which would be a shame because other then that it’s a really nice gym👍

July 21, 2025
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hello Matthew,

Thank you for your Feedback.

We appreciate you providing us with this valuable feedback as this helps us improve.

We have forwarded your comments to the centre and have asked that they review the feedback you have raised.

I hope you continue to enjoy using our facilities. Have a good day.

Kind regards
Aaiasa

Rated 5 out of 5 stars

Staff have been welcoming and helpful…

Staff have been welcoming and helpful as I have only just joined.

Gym is clean and has all the equipment I require.

May 14, 2025
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Chris,

Thank you so much for your kind words! 

We're thrilled to hear that you've had a positive experience with our staff at Gym Mere Green and that the gym has everything you need. We look forward to continuing to support you in your fitness journey! 

Let us know if there's anything else we can do for you.

Kind regards,

Charmaine

Rated 2 out of 5 stars

The gym is cramped

The gym is cramped, there are way too many school kids allowed in there during the week days. The staff allow people to exercise in bare feet on the mats, this is disgusting.
Some of the personnel trainers in the gym are way too loud and overbearing.

November 19, 2024
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi 

Thank you for your review.

We are sorry to see you are not enjoying your experience at the Gym Mere Green and have passed your feedback on the centre staff.

The junior gym is open for younger members from 15:00 to 17:30. The timetable is available at the link below if you prefer not to attend during this time.

Activity booking (https://bookings.better.org.uk/location/gym-mere-green/gym).

Kind Regards

Amir

Rated 5 out of 5 stars
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Paul,

Thanks for your review.

We are please to hear that the staff at Mere Green have been so welcoming and helpful!

Warm Regards

Hazal

Rated 5 out of 5 stars

Friendly and well equipped

The gym is well equipped and the staff are very friendly and helpful. I enjoy going there and am glad I joined.

August 1, 2024
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Julie,

Thank you for your review.

We are so happy to hear you are enjoying Better Gym Mere Green.

Warm Regards

Hazal

Rated 5 out of 5 stars

1st Class Service

The staff are absolutely brilliant and the classes are 1st class

July 1, 2024
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Mohammed

Thank you for your review. 

It's wonderful to hear that you're enjoying the classes and have had the opportunity to meet the staff at Better Gym Mere Green.

We look forward to you continuing to enjoy your experiences with Better.

Kind Regards

Amir

Rated 5 out of 5 stars

Friendly staff

Friendly staff, good equipment and sauna

April 4, 2024
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi

Thank you for leaving our centre and staff a review.

We are very pleased to see you are enjoying your time at our centre and hope this continues!

Kind Regards

Amir

Rated 5 out of 5 stars

Fab service

Fab service. Friendly, knowledgable staff and able to tailor my induction and programme to my needs

March 25, 2024
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Dear Nicci,

I would like to express my gratitude for the review you provided. It is encouraging to hear that our team has succeeded in customising both your induction and fitness program to your requirements, enabling you to derive maximum benefit from your exercise routine during your visits to our Gym. We hope this has made your experience with us more enjoyable and satisfying.

Thank you again for your valuable feedback. Please do not hesitate to contact us if you have any further questions or concerns.

Sincerely,

Charmaine

Rated 5 out of 5 stars

Friendly gym

I've been really impressed with Better Gym - Mere Green thus far. Really helpful staff with energetic and fun classes. It is a smaller gym than I'm used to but has all the kit that you could need. Maybe more mats would be useful but I haven't explored the potential of using the studio for matt/floor work if the matts in the gym area are occupied. The Sauna/Steam room spa is a hidden gem! Rarely anybody in there and relaxing music and greenery makes you feel like you are away from the hustle and bustle. I highly recommend

March 19, 2024
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Good Afternoon Nick,

Thank you for your lovely review.

We are delighted to hear that you are enjoying the Mere Green Gym and the brilliant Fitness Classes they have available. We are also happy to hear that you are enjoying the peacefulness and serenity of the Healthsuite. We hope you continue to enjoy the centre and the great activities they have available.

Kind regards,

Charmaine

Rated 5 out of 5 stars
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Good Evening 

Thank you for leaving the staff a review.

We are very happy to see they have been able to help, 

If you have any further queries, please do not hesitate to ask our Centre Staff or Customer Services. 

Kind Regards

Amir

Rated 5 out of 5 stars

Better is better

They are reasonable and fast in response. Centre is always clean and staff very helpful

November 25, 2023
Unprompted review
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Hi Rose,

Many thanks for your five star review we are really pleased to hear this & will follow this up with Mere Green directly.

Rated 5 out of 5 stars

Positive and friendly staff welcome

Positive and friendly staff welcome, clean surroundings and the ease of use with no undue pressures. The sauna and steam room are also one of the best I’ve used. Will be recommending highly to others.

October 2, 2023
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Good Evening Tony,

Thank you for your review.

We are very happy to hear that you are enjoying your membership at Gym Mere Green. We are also proud to hear that the staff have been welcoming and positive and the centre is clean and well maintained. We hope you continue to enjoy your membership at this centre and the great activities they have available.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Excellent gym and very clean

Excellent gym and very clean. The staff are all amazing. You feel really welcome in this gym and everyone there are so respectful

September 28, 2023
Better - Gym Mere Green logo

Reply from Better - Gym Mere Green

Good Afternoon Selina,

Thank you for your review.

We are very happy to hear that the Gym you attend is clean and well maintained and the staff and customers are all respectful and welcoming. We hope you continue to enjoy this facility and the great activities they have on offer.

Kind regards,

Charmaine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look